This is a similar story to: http://www.applevis.com/blog/advocacy-ios-apps-opinion/accessibility-not-feature-and-developers-should-never-treat-it-such
On Sun, Feb 21, 2016 at 3:04 PM Richard Turner <richardturne...@outlook.com> wrote: > > Here is a little longer response with a suggestion of how to get people to > vote on the idea at the end. > > [image: Morgan] > > *Morgan* (Help Center) > > Feb 19, 19:34 > > Hi Richard, > > Thank you for sending this in. I appreciate your candid opinion about > this, and I definitely understand your not wanting to us our app if we > don't provide voiceover support. > > As I just mentioned to Scott, another user who mentioned that you would be > writing in, unfortunately at this time we haven't been informed of any > plans to add that functionality any time soon. I'm so very sorry about that. > > I'd be happy to add this request to the feature request list that we share > with the product team. > > If we do introduce this functionality at any point, we will put up an > announcement on our blog (blog.issuu.com) and on our help center ( > help.issuu.com), so please do keep checking these places for updates. > > My team adds tags to all feature requests for specific features (for > customers who write in as well as any who post on our community forums), > and we do email them when the feature goes live. > > I would also recommend that you add this on our Feature Requests > <http://help.issuu.com/forums/22783268-Got-a-feature-idea-Do-share-> forum > so other users can vote on it and add their voice to this request. > > Thank you once again, and don't hesitate to write back if you have any > other comments, or visit our helpcenter at help.issuu.com. > > Sincerely, > Morgan > > > > (Sent from my iPhone 5S) > > On Feb 19, 2016, at 11:05 AM, Eric Oyen <eric.o...@icloud.com> wrote: > > time to hit their ratings system and then shotgun it all over Facebook and > twitter. they cannot easily ignore that. > > -eric > > On Feb 19, 2016, at 11:24 AM, Scott Berry wrote: > > True enough. I just got the same message Christine got so I think they > have now made a canned message available so that they don’t have to work at > answering our emails. > > > > On Feb 19, 2016, at 11:02 AM, Cristóbal <crismuno...@gmail.com> wrote: > > > Short of flooding their app with poor ratings in the app store and > reaching out via their various social media contacts to put it out there > that the accessibility support of the app and interest in making it > accessible is lacking, there’s probably not much that can be done other > than to perhaps look for an alternative. > > Maybe with enough crappy ratings and public complaints, this issue might > get more attention by the developers or whoever is in charge of its design. > > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com > <viphone@googlegroups.com>] On Behalf Of Christine Grassman > > Sent: Friday, February 19, 2016 7:31 AM > > To: viphone@googlegroups.com > > Subject: Unacceptable Response from Issuu Support Team Regarding VoiceOver > Accessibility > > > > Dear All: > > > Issuu is an app which provides access to millions of magazines, > newsletters, etc., on virtually any topic you can think of. My son, who is > also a VoiceOver user, wanted to access his high school’s newspaper which > is on the platform. However, it is in an image pdf. Furthermore, trying to > get around the app is nightmarish, and it does not appear that any of the > available resources is accessible. > > I wrote to their support center, and this is the response I received. My > response to that unhelpful response is first, with the response in the > middle, with my original message at the bottom. I think this is absolutely > something which should be available to those who use screen readers. If > others agree, I think we should bombard them with requests to make their > platform accessible. > > Christine > > > > > Begin forwarded message: > > > From: "Christine Grassman (issuu Support Team)" <feedb...@issuu.com> > > Subject: Update from issuu Support Re: Poor VoiceOver accessibility > > Date: February 19, 2016 at 10:16:27 AM EST > > To: Christine Grassman <cgrassman1...@gmail.com> > > Reply-To: issuu Support Team <feedb...@issuu.com> > > > ## Please do not write below this line ## > > > > Christine Grassman > > Feb 19, 16:16 > > > With all due respect, there is no excuse for this. Apple makes available > to developers, free of charge, guidelines for making apps accessible. > There's absolutely no reason not to do this. > > Christine > > > Sent from my iPhone > > > > > Angel (Help Center) > > Feb 19, 11:51 > > > Hi Christine, > > > Unfortunately we don't have a way for those with visual impairments to use > screen reading technology or have a way to make our site accessible at this > time. We also haven't been informed of any plans to add that functionality > any time soon. I'm so very sorry about that. > > > If we do introduce this functionality at any point, we will put up an > announcement on our blog (blog.issuu.com) and on our help center ( > help.issuu.com), so please do keep checking these places for updates. > > > Please don't hesitate to write back if you have any other questions, and > we'd be happy to assist you. > > > Best regards, > > Angel > > > issuu is on iOS and Android. > > > To learn more about issuu, please visit our Help Center. > > > > > Christine Grassman > > Feb 15, 22:42 > > > I am blind, as are my children. We use iPhones with VoiceOver > accessibility to access text. I am deeply disappointed that Issuu is not > voiceover accessible. Only some features are accessible, and one cannot > find and read magazines. In this day and age, this is unacceptable. > Information should be accessible to us just as to others. > > There is no reason why the text of your millions of publications should > not be accessible using a screen reader. I hope that you will address this > as quickly as possible. > > Christine Grassman > > > Sent from my iPhone > > > > This email is a service from Help Center. 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