The reviews between two of the big cloud-based phone service companies, Ringcentral and Grasshopper, seem to indicate the both have comparible features, but a slightly different approach. It seems Ringcentral’s support is rated somewhat better although I tried Ringcentral a few years ago and wasn’t overly impressed. As with many companies and this is mentioned online, Ringcentral is outsourcing support mostly to the Philippines and I certainly had a few people on the line back then where there was a bit of a language barrier. Grasshopper claims their support is in the US (Florida) and that they encourage customers to call support any time whereas Ringcentral encourages customers to use the Ringcentral.com for support first and only if really necessary to call support.
My guess is that Grasshopper may have stepped up a bit because in todays connected world online reviews can be very damaging and I don’t think in the long run any company can afford to have consistently bad reviews. I signed up for a Grasshopper toll free number and will try it for 30 days since they say they have a 30-day money back guaranty. I have downloaded the app and it seems very accessible where with Ringcentral there were a few issues if I remember correctly. Regards, Sieghard From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Michael Malver Sent: Sunday, May 15, 2016 1:50 PM To: viphone@googlegroups.com Subject: Re: accessible 800 phone service? The American Council of the blind of Minnesota used to use grasshopper, and we found they had absolutely horrible customer service. We use magicJack now, but all we do is lie phone support. We don't meet or have mailboxes. Hopefully, grasshopper has improved. It really did have some very cool features. On May 15, 2016, at 10:12 AM, Scott Berry <sb356...@gmail.com<mailto:sb356...@gmail.com>> wrote: Why not take a look at www.grasshoper.com<http://www.grasshoper.com> and see what they say. I think I can refer you if you like what they offer. They have some really cool features. On May 15, 2016, at 9:09 AM, Ann Chiappetta <anniecm...@gmail.com<mailto:anniecm...@gmail.com>> wrote: Hi, Anyone know of toll free phone services? Our organization is looking for one. This isn’t like teleconferencing, it’s for an information line. TX Annie Follow me: www.thought-wheel.com<http://www.thought-wheel.com/> facebook: Annie Chiappetta Twitter AnnieDungarees -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. 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