Hi,
Speaking strictly for my experience and device. You got it that's exactly
how I shipped my phone to them minus accessories as they specifically didn't
want them and yes I did have such a video and documentation from a manager
of an Apple Store verifying that it'd passed their tests. again I could only
speak for my experience a few years back as I haven't dealt with them since
as my phone now goes back to my carrier.
Robin
-----Original Message-----
From: Sieghard Weitzel
Sent: Saturday, October 1, 2016 3:48 PM
To: viphone@googlegroups.com
Subject: RE: Perhaps cautionary tale about Gazelle
Hi Robin,
"New condition" basically means in the original box with all accessories
(unused headphones/earpods) and not a single scratch on it. This is pretty
difficult with any used iPhone.
As for Cathy, I would wait to see what they say and if they insist the phone
is not working I would ask them to send it back so you can check yourself.
If it is truely not working there is of course a chance something happened
to it during transport, but then you would only have a chance if it was
insured and you can proof it.
I guess this goes to show one should maybe do a little video before shipping
off such devices showing the phone works and show the screen with the
phone's serial number and so on and also have a credible witness there in
the video, then show when you turn the phone off, place it in the box and
tape it up.
Regards,
Sieghard
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Robin Frost
Sent: Saturday, October 01, 2016 6:22 AM
To: viphone@googlegroups.com
Subject: Re: Perhaps cautionary tale about Gazelle
Hi,
I used them years ago and got a message that they listed my phone as in good
condition rather than like new. I wrote back saying I had documentation to
prove other wise but also checked the box to accept their lower amount as it
was either that or they sent phone back for choices and I got the original
estimate they quoted me. Now that I'm on the trade up plan from my carrier
I've not the need to deal with them anymore.
If you don't like their offer you can always get your device back.
Robin
-----Original Message-----
From: Kathy Brandt
Sent: Saturday, October 1, 2016 7:53 AM
To: viphone@googlegroups.com
Subject: Perhaps cautionary tale about Gazelle
They said they were prepared to offer me $110 +5% for Amazon gift card
option from my iPhone 5s. When I excepted the offer they sent me a nice box,
in which I sent the phone, after removing from find my iPhone. Since using
voice over, felt uncomfortable completely erasing the phone because of how I
wouldn't know for sure when I had powered it off.
Yesterday they sent me an email saying that the device was broken, wouldn't
power on, and offering me $20, which I can except or reject by October 5.
The device was working when I shut it down. I am sure that the screen
curtain was off. I didn't think about adjusting the brightness, which I had
at zero. I did an online chat with them, where I explained these things, and
they said they would put it through reinspection and get back to me next
week. Interesting how on their website they don't have a phone number, but I
found one on Google, which I will have to see if it works. So, just wondered
if any of you had experiences with gazelle? Had gotten a Nother phone from
AT&T, which was prepared to offer 65, so I had tried gazelle thinking I
would do better.😔
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