Hello everyone,
Well I guess I should have tried this, before writing to the list. But I honestly didn't think this would make a difference. I restarted my phone, and the Outlook app works just as it should. I knew my password was correct. And, because I had tried more than once to fix the issue, I knew it wasn't me. At least now if this same thing happens, I know what to do. Thank you, Terri On 11/10/2016 10:18 PM, Sieghard Weitzel wrote: > Hi Terri, > > If you were able to sign in online then maybe you somehow type the password > incorrectly on your iPhone? > Also, did you get an email with the following subject: > Action Required: Re-connect Outlook 2016/2013 to Outlook.com after upgrade > The message that follows starts like this (I did not list all of the message, > if you haven't received it yet you don't have to worry about it anyways): > Earlier this year we introduced the new Outlook.com, which helps you focus on > what matters, collaborate effortlessly, and get more done. > As part of the Outlook.com upgrade, we have moved your account to a more > secure and reliable infrastructure. > Now that your Outlook.com account has been upgraded, you’ll need to > re-connect Outlook 2016 or Outlook 2013 to your Outlook.com account to ensure > the best experience. > If you do not re-connect to your upgraded Outlook.com account, you may > experience email or calendar sync issues, unintended recipients getting added > when replying to emails, or other issues listed here. > > Now, this only talks about reconnecting to Outlook.com from Outlook 2013 or > Outlook 2016, it does not mention the Outlook app for iPhone or Android. > However, to be on the safe side, I am also going to delete my Outlook account > on my iPhone and set it up again just to be sure it all works correctly. For > the PC they mention two methods, one of them also is to delete the account > and set it up again, to me this sounds easier than the other method and I'll > do that. > > > Regards, > Sieghard > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Terri Stimmel > Sent: Thursday, November 10, 2016 7:48 PM > To: viphone@googlegroups.com > Subject: Outlook App issue, I think > > Hello everyone, > > > I have an issue. I think it is with the Outlook app, but I can't be sure. > Although, I wouldn't know where else the problem could be. > > > About an hour ago, I started having problems receiving mail on my phone, > or at least, reviewing it. I know it's still coming in. > > > But every time I go to the Outlook app, I am asked to sign in, because > there has been a problem with my account. So I try to do this, and I am > told the password is incorrect. But I know without a doubt that it's not. > > > Mail works fine on my computer, and I even went to the website and > signed in successfully. > > > I tried closing the app, and then getting back in to it. But of course > that didn't work. I will say though that when I did this, for a brief > second I saw my inbox. > > I haven't tried shutting off the phone or rebooting it, because I really > wasn't sure that would help. > > > Any help or thoughts on this situation would be much appreciated. > > > Thank you, > > > Terri > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
