I am using windows. Actually, I have removed and reinstalled all apple products. I'm reluctant to try connecting the phone and repeating this process again just because I don't want to have to head for the apple store again if I can avoid it. However, thank you so much for your gracious response. I will add one detail. When a sighted person looked at the phone, it was stuck at connect to iTunes. However, when I connected, the computer did not see it. I suppose at one point I'll make sure I have an appointment in place with apple and bite the pervervial bullet when I try this again. Thanks again as always, this is a fine list to be a part of. In the meantime, I'm doing my backups through icloud with my iphone 6. On 12/17/16, M. Taylor <mk...@ucla.edu> wrote: > Hello Brian, > > You did not tell us which version of iTunes you are using; this is to say, > Mac or Windows. > > I will assume you are using iTunes for Windows. > > Given the scenario you describe, I would suggest that you first completely > remove iTunes and all Apple products from your computer. This can be done > from within the add/remove area of Windows. > > Removing iTunes will not destroy your Library; however, I suggest that you > make a copy of the Library before proceeding. > > After removing all apple components from your PC, reboot the system and > install a fresh copy of iTunes. > > Finally, connect your phone, being certain to answer the prompt on both the > computer and on the phone that will cause the computer to be trusted by the > phone. > > Setup your phone as a new device and then Restore from a backup. > > By the way, were I you, I would probably place the backup files, in a > separate, safe, area before removing iTunes. > > Mark > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf > Of Brian Albriton > Sent: Saturday, December 17, 2016 12:04 PM > To: vIphone List > Subject: Restoring an unresponsive phone > > In one day I had to go to the phone store twice, picking up a new phone > each time. > This started when I tried to restore my 5s as a new phone from my backup. > the phone simpply became unresponsive and unrecognized by itunes. > I went to the store and replaced the 5s with a 6. I returned home to > restore the 6 as a new phone from my backup and that phone became > unresponsive. Consequently, when I went to the store the last time I did > not connect the second iPhone 6 to iTunes. > > So my question is, how does one restart an unresponsive iPhone. I have > successfully restored phones from a backup in the past and not encountered > this issue. If anyone has thoughts on this they would be much appreciated. > All the best, Brian > > > -- > Brian > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. >
-- Brian -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
