David, I fondly remember VO in the days of Tiger. I was impressed even then for 
what VO could do and I have sure grown to appreciate where it is going today. 
It is hard to believe how little time has passed in the scheme of things. Of 
course a lifetime can occur in the world of technology in the space of 10 
years. :)

On Sep 17, 2012, at 8:49 PM, David Chittenden <dchitten...@gmail.com> wrote:

> Hello,
> 
> Like Windows, Apple relied on a 3rd party program, OutSpoken, for blindness 
> accessibility back in the 90's. When Berkeley Systems went out of business, 
> another company bought OutSpoken from them, but only worked on the PC version 
> of OutSpoken for a couple years. The new company let the Mac version die 
> immediately.
> 
> In the early 2000's (2002 or 2003 if memory serves), the Department of 
> Education informed Apple that they would no longer be able to purchase Macs 
> because of lack of accessibility for the blind. Education was one of Apple's 
> largest sales streams. According to a friend who will remain nameless, Apple 
> discussed developing a screen reader with him and others before they decided 
> to take development inhouse in 2003. The original VoiceOver was released in 
> OSX Tiger in 2005 (if memory serves), and was a decent screen reader. It was 
> more functional than Microsoft's Narrator, but was not super impressive.
> 
> And yet, from those humble beginnings, a core shift occurred in Apple's 
> business model. Accessibility somehow became part of Apple's core structure. 
> VoiceOver in OSX improved by leaps and bounds with every update of the OS.
> 
> More interestingly, Apple developed a purely touch-based screen reader, from 
> the ground up, for the iPhone 3GS. Apple stated at the time that the 3GS was 
> the first mobile phone which had enough processing power to accommodate their 
> screen reader. Considering that Apple does not apologise for what they do, 
> and they do not use focus groups, and they are driven by improving the 
> end-user's experience (not the computer-savvy "geek" experience), I strongly 
> suspect the screen reader had been developed much earlier and Apple was 
> waiting for the powerful processor to be ready. The initial 3GS VO was far 
> too polished compared with the initial OSX Tiger VO.
> 
> Microsoft and Google cannot claim that the phone processor chips did not have 
> enough power for their screen readers. Android's screen reader is following 
> the expected progression of a new screen reader that is being developed. It 
> is finally acquiring something close to VO's polish of the 3GS generation. In 
> another year, if Google continues as they are going now, I expect TalkBack to 
> achieve VO's current polish. By that time, of course, I expect VO to be 
> further along. Apple is the market leader here because they truly have 
> accessibility as part of their core business. And, they continue appearing to 
> be the only company which has made such a complete core shift.
> 
> I happen to know that Microsoft's accessibility department is available for 
> any other MS division which requests accessibility assistance. However, as of 
> a couple years ago, no MS division was required to consult with the 
> accessibility team. It is the decision of each MS division / department.
> 
> According to a friend who did some technical consulting with Apple a few 
> years ago, divisions in Apple were required to consult with the accessibility 
> team. 
> 
> David Chittenden, MSc, MRCAA
> Email: dchitten...@gmail.com
> Mobile: +64 21 2288 288
> Sent from my iPhone
> 
> On 18/09/2012, at 9:05, Scott Howell <scottn3...@gmail.com> wrote:
> 
>> David,
>> 
>> True, but my point is that although a small portion of the overall sales, 
>> APple still considers this segment worth the investment. I would love to 
>> know what the real numbers are across all Apple products including the Macs. 
>> 
>> On Sep 17, 2012, at 4:19 PM, David Chittenden <dchitten...@gmail.com> wrote:
>> 
>>> Do not consider 100,000 iPhones to blind folk to be much of a market in 
>>> this case. This number represents 0.3% of 1 quarter year of Apple's iPhone 
>>> sales, but includes all models of iPhones for the past 3 years. In other 
>>> words, if Apple were to stop supporting VO, they wouldn't even notice the 
>>> tiny bump to their profits. Apple is not supporting concepts of universal 
>>> access for their bottom line. 
>> 
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