Contact Apple Care.

On 4/6/2017 2:41 PM, Alan Lemly wrote:
> Mark,
>
> Thanks for the detailed instructions. I did reset my wi-fi router.
>
> I also went into iTunes and signed out of my Apple ID so I could sign back in 
> again and hopefully jar things into working. Now, I get a message saying 
> there was an error connecting to the Apple ID server. I get this when trying 
> to sign into the iTunes Store or to authorize my computer. Is there some 
> other step such as de-authorization that I must do first? I'm really getting 
> frustrated and am running out of ideas.
>
> Alan Lemly
>
> -----Original Message-----
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> M. Taylor
> Sent: Wednesday, April 05, 2017 8:57 PM
> To: viphone@googlegroups.com
> Subject: RE: iTunes 12.6.0.2 for Windows and Strange Behavior
>
> Thank you for the update, Alan.
>
> Did you reboot your Wifi router and modem?
>
> Okay, as for Help/Check for Updates, that is not how one initiates the app 
> update process but merely checks with Apple to see if there is a later 
> version of iTunes, only.  
>
> Do me a favor, reboot your computer and do not open iTunes and do not connect 
> your phone to your PC.  Instead, from the start menu open the Apple Check for 
> Updates app and see if it informs you that you have the latest versions of 
> all your installed Apple software.
>
> Also, when you're in iTunes, without the phone being connected, can you 
> connect to the App Store?  This is to say, can you search for various apps 
> and have them be displayed on your screen?  Also, are you able to rate any 
> apps from your computer?  
>
> Alan, it may be a good idea to make certain that you're signed into your 
> Account on your computer and for good measure, select to authorize the 
> computer.  Don't worry, if the computer is already authorized, no change will 
> occur to your account.  
>
> Once you have done this, from the Account menu, in iTunes, select the Check 
> for Available Downloads.  This should clear the cache of any download 
> problems, if any exist.
>
> Finally, from the App Library of iTunes, can you see any of your apps being 
> listed?  If so, place focus on them and see if any have an update option.  
>
> Mark
>
> -----Original Message-----
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Alan Lemly
> Sent: Wednesday, April 05, 2017 6:27 PM
> To: viphone@googlegroups.com
> Subject: RE: iTunes 12.6.0.2 for Windows and Strange Behavior
>
> Mark,
>
> Thanks for these recommendations. I did make sure that I'm not syncing my 
> podcasts. I also did a Google search for troubleshooting problems with iTunes 
> and uninstalled all the programs Apple Support said I should uninstall 
> including iTunes, Apple Software Update, Apple Mobile Device Support, 
> Bonjour, Apple Application Support (32-bit), and Apple Application Support 
> (64-bit). I then downloaded iTunes for Windows 64-bit 12.6.1 and installed it 
> fresh. Unfortunately, I'm still getting some strange results although I'm not 
> getting quite as long of a delay before iTunes stops displaying the hourglass 
> and when I connect my iPhone, it displays its icon pretty quickly. However, 
> when I go to Help, Check for Updates from within iTunes, I get a dialog that 
> says contacting Apple and it ran for more than 35 minutes with no result 
> before I gave up and stopped it. And the recent app updates I downloaded to 
> my iPhone 7 are not showing up as updates in iTunes.
>
> Alan Lemly
>
> -----Original Message-----
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> M. Taylor
> Sent: Tuesday, April 04, 2017 9:36 PM
> To: viphone@googlegroups.com
> Subject: RE: iTunes 12.6.0.2 for Windows and Strange Behavior
>
> Hello Alan,
>
> I am running the latest version of iTunes on two Windows 7 computers, one 
> 32-bit version and 1 64-bit version.  I have experienced none of your issues.
>
> I suggest that you:
>
> 1.
> Reboot your WiFi router/modem and confirm that it is connecting to the 
> internet at acceptable/expected data speeds.
>
> 2.
> Swap out the lightning cable to insure that you have a solid good connection.
>
> 3.
> If you are using iTunes on your PC to download podcast, turn this feature off 
> as it can greatly, and I do mean greatly slow down application startup and 
> device connectivity.  Years ago, before I discovered this fact, I would 
> sometimes wait up to 45 minutes in order for iTunes to complete its launch.  
> It was a nightmare.
>
> 4.
> Rather than re-installing  iTunes, on top of itself, first, completely 
> remove/uninstall iTunes from your Windows 7 PC. 
> Doing this will not delete any of your data; however, I always recommend 
> making a backup of your iTunes Library before proceeding with such a step. 
> Next, reboot the computer. Finally, install a fresh copy of iTunes on your 
> PC.  To be sure, re-installing iTunes on top of itself is not the same as 
> installing a completely fresh copy.  Trust me on this, I?ve had to do it 
> several times, over the years (smile).
>
> Good luck and let us know how it goes.
>
> Mark
>
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Alan Lemly
> Sent: Tuesday, April 04, 2017 5:59 PM
> To: VIPhone Email List
> Subject: iTunes 12.6.0.2 for Windows and Strange Behavior
>
> Hello List,
>
> I updated my iTunes running on my Windows 7 computer before upgrading to iOS 
> 10.3 because an iTunes dialog informed me that it required updating to this 
> version to be compatible with iOS 10.3.
>
> I'm getting some strange behavior after updating to iTunes 12.6 and I'm 
> wondering if others could comment on whether they're experiencing any of 
> this. Specifically,
>
> 1. When I launch iTunes and connect my iPhone 7 via the lightning cable, it 
> takes about 9 minutes before the icon indicating iPhone connection appears. I 
> timed it. Until this occurs, iTunes is unusable and seems frozen.
> 2. I never was able to use iTunes to download the iOS 10.3 upgrade as I've 
> done for every other prior upgrade. When I attempted this, I'd get a dialog 
> saying the Apple servers were being contacted and it never did anything. I 
> refused to wait longer than an hour so can't say I fully tested this.
> 3. When I go to the iTunes menu Help, Check for Updates, I get another one of 
> those dialogs indicating that Apple is being contacted and nothing else 
> happens during the many minutes I've waited. Ultimately, I have to start task 
> manager to exit iTunes which has stopped responding.
> 4. When I check the app updates by pressing ctrl + 7 and selecting updates in 
> order to download backups to my Windows 7 computer as I've always done, none 
> of the apps I've updated since going on iOS 10.3 show up in those presented 
> for update download to my computer.
>
> I've re-downloaded the latest iTunes and run the repair option but I'm not 
> getting any different behavior.
>
> Can someone who has updated to iTunes for Windows 12. 6 try one of the above 
> items and let me know what you're experiencing? I'm mostly concerned about 
> item 4 because I really like the ability to back up my apps to my local 
> computer.
>
> Thanks in advance for your help.
>
> Alan Lemly

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