Contact Apple Care.
On 4/6/2017 2:41 PM, Alan Lemly wrote: > Mark, > > Thanks for the detailed instructions. I did reset my wi-fi router. > > I also went into iTunes and signed out of my Apple ID so I could sign back in > again and hopefully jar things into working. Now, I get a message saying > there was an error connecting to the Apple ID server. I get this when trying > to sign into the iTunes Store or to authorize my computer. Is there some > other step such as de-authorization that I must do first? I'm really getting > frustrated and am running out of ideas. > > Alan Lemly > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > M. Taylor > Sent: Wednesday, April 05, 2017 8:57 PM > To: viphone@googlegroups.com > Subject: RE: iTunes 12.6.0.2 for Windows and Strange Behavior > > Thank you for the update, Alan. > > Did you reboot your Wifi router and modem? > > Okay, as for Help/Check for Updates, that is not how one initiates the app > update process but merely checks with Apple to see if there is a later > version of iTunes, only. > > Do me a favor, reboot your computer and do not open iTunes and do not connect > your phone to your PC. Instead, from the start menu open the Apple Check for > Updates app and see if it informs you that you have the latest versions of > all your installed Apple software. > > Also, when you're in iTunes, without the phone being connected, can you > connect to the App Store? This is to say, can you search for various apps > and have them be displayed on your screen? Also, are you able to rate any > apps from your computer? > > Alan, it may be a good idea to make certain that you're signed into your > Account on your computer and for good measure, select to authorize the > computer. Don't worry, if the computer is already authorized, no change will > occur to your account. > > Once you have done this, from the Account menu, in iTunes, select the Check > for Available Downloads. This should clear the cache of any download > problems, if any exist. > > Finally, from the App Library of iTunes, can you see any of your apps being > listed? If so, place focus on them and see if any have an update option. > > Mark > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Alan Lemly > Sent: Wednesday, April 05, 2017 6:27 PM > To: viphone@googlegroups.com > Subject: RE: iTunes 12.6.0.2 for Windows and Strange Behavior > > Mark, > > Thanks for these recommendations. I did make sure that I'm not syncing my > podcasts. I also did a Google search for troubleshooting problems with iTunes > and uninstalled all the programs Apple Support said I should uninstall > including iTunes, Apple Software Update, Apple Mobile Device Support, > Bonjour, Apple Application Support (32-bit), and Apple Application Support > (64-bit). I then downloaded iTunes for Windows 64-bit 12.6.1 and installed it > fresh. Unfortunately, I'm still getting some strange results although I'm not > getting quite as long of a delay before iTunes stops displaying the hourglass > and when I connect my iPhone, it displays its icon pretty quickly. However, > when I go to Help, Check for Updates from within iTunes, I get a dialog that > says contacting Apple and it ran for more than 35 minutes with no result > before I gave up and stopped it. And the recent app updates I downloaded to > my iPhone 7 are not showing up as updates in iTunes. > > Alan Lemly > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > M. Taylor > Sent: Tuesday, April 04, 2017 9:36 PM > To: viphone@googlegroups.com > Subject: RE: iTunes 12.6.0.2 for Windows and Strange Behavior > > Hello Alan, > > I am running the latest version of iTunes on two Windows 7 computers, one > 32-bit version and 1 64-bit version. I have experienced none of your issues. > > I suggest that you: > > 1. > Reboot your WiFi router/modem and confirm that it is connecting to the > internet at acceptable/expected data speeds. > > 2. > Swap out the lightning cable to insure that you have a solid good connection. > > 3. > If you are using iTunes on your PC to download podcast, turn this feature off > as it can greatly, and I do mean greatly slow down application startup and > device connectivity. Years ago, before I discovered this fact, I would > sometimes wait up to 45 minutes in order for iTunes to complete its launch. > It was a nightmare. > > 4. > Rather than re-installing iTunes, on top of itself, first, completely > remove/uninstall iTunes from your Windows 7 PC. > Doing this will not delete any of your data; however, I always recommend > making a backup of your iTunes Library before proceeding with such a step. > Next, reboot the computer. Finally, install a fresh copy of iTunes on your > PC. To be sure, re-installing iTunes on top of itself is not the same as > installing a completely fresh copy. Trust me on this, I?ve had to do it > several times, over the years (smile). > > Good luck and let us know how it goes. > > Mark > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Alan Lemly > Sent: Tuesday, April 04, 2017 5:59 PM > To: VIPhone Email List > Subject: iTunes 12.6.0.2 for Windows and Strange Behavior > > Hello List, > > I updated my iTunes running on my Windows 7 computer before upgrading to iOS > 10.3 because an iTunes dialog informed me that it required updating to this > version to be compatible with iOS 10.3. > > I'm getting some strange behavior after updating to iTunes 12.6 and I'm > wondering if others could comment on whether they're experiencing any of > this. Specifically, > > 1. When I launch iTunes and connect my iPhone 7 via the lightning cable, it > takes about 9 minutes before the icon indicating iPhone connection appears. I > timed it. Until this occurs, iTunes is unusable and seems frozen. > 2. I never was able to use iTunes to download the iOS 10.3 upgrade as I've > done for every other prior upgrade. When I attempted this, I'd get a dialog > saying the Apple servers were being contacted and it never did anything. I > refused to wait longer than an hour so can't say I fully tested this. > 3. When I go to the iTunes menu Help, Check for Updates, I get another one of > those dialogs indicating that Apple is being contacted and nothing else > happens during the many minutes I've waited. Ultimately, I have to start task > manager to exit iTunes which has stopped responding. > 4. When I check the app updates by pressing ctrl + 7 and selecting updates in > order to download backups to my Windows 7 computer as I've always done, none > of the apps I've updated since going on iOS 10.3 show up in those presented > for update download to my computer. > > I've re-downloaded the latest iTunes and run the repair option but I'm not > getting any different behavior. > > Can someone who has updated to iTunes for Windows 12. 6 try one of the above > items and let me know what you're experiencing? I'm mostly concerned about > item 4 because I really like the ability to back up my apps to my local > computer. > > Thanks in advance for your help. > > Alan Lemly -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. 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