Thanks much and I'll give them a call. I'm going to need the luck. Alan
-----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Shaf Patel Sent: Thursday, April 06, 2017 11:56 PM To: viphone@googlegroups.com Subject: Re: iTunes 12.6.0.2 for Windows and Strange Behavior They can also help you with iTunes. Good luck with resolving the problem. On 4/7/2017 12:47 AM, Alan Lemly wrote: > Shaf, > > Thanks for the suggestion but Apple Care covers my iPhone 7 but not my > Windows 7 computer. If you have a good email address or phone number for > someone at Apple who will talk to me, I'll be more than happy to contact them. > > Alan > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Shaf Patel > Sent: Thursday, April 06, 2017 2:02 PM > To: viphone@googlegroups.com > Subject: Re: iTunes 12.6.0.2 for Windows and Strange Behavior > > Contact Apple Care. > > > On 4/6/2017 2:41 PM, Alan Lemly wrote: >> Mark, >> >> Thanks for the detailed instructions. I did reset my wi-fi router. >> >> I also went into iTunes and signed out of my Apple ID so I could sign back >> in again and hopefully jar things into working. Now, I get a message saying >> there was an error connecting to the Apple ID server. I get this when trying >> to sign into the iTunes Store or to authorize my computer. Is there some >> other step such as de-authorization that I must do first? I'm really getting >> frustrated and am running out of ideas. >> >> Alan Lemly >> >> -----Original Message----- >> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf >> Of M. Taylor >> Sent: Wednesday, April 05, 2017 8:57 PM >> To: viphone@googlegroups.com >> Subject: RE: iTunes 12.6.0.2 for Windows and Strange Behavior >> >> Thank you for the update, Alan. >> >> Did you reboot your Wifi router and modem? >> >> Okay, as for Help/Check for Updates, that is not how one initiates the app >> update process but merely checks with Apple to see if there is a later >> version of iTunes, only. >> >> Do me a favor, reboot your computer and do not open iTunes and do not >> connect your phone to your PC. Instead, from the start menu open the Apple >> Check for Updates app and see if it informs you that you have the latest >> versions of all your installed Apple software. >> >> Also, when you're in iTunes, without the phone being connected, can you >> connect to the App Store? This is to say, can you search for various apps >> and have them be displayed on your screen? Also, are you able to rate any >> apps from your computer? >> >> Alan, it may be a good idea to make certain that you're signed into your >> Account on your computer and for good measure, select to authorize the >> computer. Don't worry, if the computer is already authorized, no change >> will occur to your account. >> >> Once you have done this, from the Account menu, in iTunes, select the Check >> for Available Downloads. This should clear the cache of any download >> problems, if any exist. >> >> Finally, from the App Library of iTunes, can you see any of your apps being >> listed? If so, place focus on them and see if any have an update option. >> >> Mark >> >> -----Original Message----- >> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf >> Of Alan Lemly >> Sent: Wednesday, April 05, 2017 6:27 PM >> To: viphone@googlegroups.com >> Subject: RE: iTunes 12.6.0.2 for Windows and Strange Behavior >> >> Mark, >> >> Thanks for these recommendations. I did make sure that I'm not syncing my >> podcasts. I also did a Google search for troubleshooting problems with >> iTunes and uninstalled all the programs Apple Support said I should >> uninstall including iTunes, Apple Software Update, Apple Mobile Device >> Support, Bonjour, Apple Application Support (32-bit), and Apple Application >> Support (64-bit). I then downloaded iTunes for Windows 64-bit 12.6.1 and >> installed it fresh. Unfortunately, I'm still getting some strange results >> although I'm not getting quite as long of a delay before iTunes stops >> displaying the hourglass and when I connect my iPhone, it displays its icon >> pretty quickly. However, when I go to Help, Check for Updates from within >> iTunes, I get a dialog that says contacting Apple and it ran for more than >> 35 minutes with no result before I gave up and stopped it. And the recent >> app updates I downloaded to my iPhone 7 are not showing up as updates in >> iTunes. >> >> Alan Lemly >> >> -----Original Message----- >> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf >> Of M. Taylor >> Sent: Tuesday, April 04, 2017 9:36 PM >> To: viphone@googlegroups.com >> Subject: RE: iTunes 12.6.0.2 for Windows and Strange Behavior >> >> Hello Alan, >> >> I am running the latest version of iTunes on two Windows 7 computers, one >> 32-bit version and 1 64-bit version. I have experienced none of your issues. >> >> I suggest that you: >> >> 1. >> Reboot your WiFi router/modem and confirm that it is connecting to the >> internet at acceptable/expected data speeds. >> >> 2. >> Swap out the lightning cable to insure that you have a solid good connection. >> >> 3. >> If you are using iTunes on your PC to download podcast, turn this feature >> off as it can greatly, and I do mean greatly slow down application startup >> and device connectivity. Years ago, before I discovered this fact, I would >> sometimes wait up to 45 minutes in order for iTunes to complete its launch. >> It was a nightmare. >> >> 4. >> Rather than re-installing iTunes, on top of itself, first, completely >> remove/uninstall iTunes from your Windows 7 PC. >> Doing this will not delete any of your data; however, I always recommend >> making a backup of your iTunes Library before proceeding with such a step. >> Next, reboot the computer. Finally, install a fresh copy of iTunes on your >> PC. To be sure, re-installing iTunes on top of itself is not the same as >> installing a completely fresh copy. Trust me on this, I?ve had to do it >> several times, over the years (smile). >> >> Good luck and let us know how it goes. >> >> Mark >> >> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf >> Of Alan Lemly >> Sent: Tuesday, April 04, 2017 5:59 PM >> To: VIPhone Email List >> Subject: iTunes 12.6.0.2 for Windows and Strange Behavior >> >> Hello List, >> >> I updated my iTunes running on my Windows 7 computer before upgrading to iOS >> 10.3 because an iTunes dialog informed me that it required updating to this >> version to be compatible with iOS 10.3. >> >> I'm getting some strange behavior after updating to iTunes 12.6 and I'm >> wondering if others could comment on whether they're experiencing any of >> this. Specifically, >> >> 1. When I launch iTunes and connect my iPhone 7 via the lightning cable, it >> takes about 9 minutes before the icon indicating iPhone connection appears. >> I timed it. Until this occurs, iTunes is unusable and seems frozen. >> 2. I never was able to use iTunes to download the iOS 10.3 upgrade as I've >> done for every other prior upgrade. When I attempted this, I'd get a dialog >> saying the Apple servers were being contacted and it never did anything. I >> refused to wait longer than an hour so can't say I fully tested this. >> 3. When I go to the iTunes menu Help, Check for Updates, I get another one >> of those dialogs indicating that Apple is being contacted and nothing else >> happens during the many minutes I've waited. Ultimately, I have to start >> task manager to exit iTunes which has stopped responding. >> 4. When I check the app updates by pressing ctrl + 7 and selecting updates >> in order to download backups to my Windows 7 computer as I've always done, >> none of the apps I've updated since going on iOS 10.3 show up in those >> presented for update download to my computer. >> >> I've re-downloaded the latest iTunes and run the repair option but I'm not >> getting any different behavior. >> >> Can someone who has updated to iTunes for Windows 12. 6 try one of the above >> items and let me know what you're experiencing? I'm mostly concerned about >> item 4 because I really like the ability to back up my apps to my local >> computer. >> >> Thanks in advance for your help. >> >> Alan Lemly -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. 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