Yes we did delete the app and then reinstalled it. 

Sent from my iPhone

> On Sep 17, 2017, at 5:14 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> As Regina said, it can often help to simply delete the app and then download 
> it again from the app store, sign in again and see if that makes a difference.
> 
> 
> -----Original Message-----
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> GARY WILLIAMS
> Sent: Sunday, September 17, 2017 2:05 PM
> To: viphone@googlegroups.com
> Subject: Re: Iphone question
> 
> Yes, we do have to sign in with a password. We are gonna try and talk to 
> someone in their tech department to see if they can solve some of our voice 
> over problems. Thanks so much for your help. Do feel some better about it. 
> 
> Sent from my iPhone
> 
>> On Sep 17, 2017, at 4:53 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
>> 
>> Not really, but I find it strange that a financial institution doesn't 
>> update their  up in over a year. Anyhow, if somebody theoretically could 
>> access your iPhone then they still couldn't use your bank app because I 
>> assume you do have to sign in with your account or bank card number and a 
>> password? They would also need to know your bank password/log in credentials 
>> at which point it would be much easier for somebody to simply log in via a 
>> web browser. I really wouldn't worry, the iPhone is the most secure phone 
>> out there and hacking is just not something you hear about. After all, even 
>> the US government had one heck of a hard time to get access to the iPhone of 
>> that guy who shot all these people in California and that was a much less 
>> secure version of iOS as what we have now.
>> 
>> 
>> 
>> -----Original Message-----
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>> Of GARY WILLIAMS
>> Sent: Sunday, September 17, 2017 1:48 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Iphone question
>> 
>> Yes, we always close the app and have rebooted the phone. We looked to see 
>> when the app was update and it was sometimes last year. They replaced the 
>> app with a new app and it has never worked as well as the other app. There 
>> are voiceover problems, but haven't had the problem we have had lately. 
>> Nothing has been bothered in our accounts. But weird things happen and it 
>> just worries me. Have you ever heard of an iphone being hacked? 
>> 
>> Sent from my iPhone
>> 
>>> On Sep 17, 2017, at 4:24 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
>>> 
>>> Nothing you can check, did you simply try to login to your bank website on 
>>> a computer? I actually for the first time had a situation where I logged 
>>> into my Scotia account here in Canada with the app on the phone and all my 
>>> accounts showed up but didn't give me a balance but showed N/A. I wasn't 
>>> really worried about it as I assume it is a temporary glitch and so it was, 
>>> today all was fine again.
>>> Have you tried to simply close all apps in the app switcher and reboot your 
>>> phone? Did the app have a recent update?
>>> 
>>> Regards,
>>> Sieghard
>>> 
>>> -----Original Message-----
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>>> Of GARY WILLIAMS
>>> Sent: Sunday, September 17, 2017 1:20 PM
>>> To: viphone@googlegroups.com
>>> Subject: Re: Iphone question
>>> 
>>> Sorry about the delay in replying to this. 
>>> The problem involved was in our banking app. We would be trying to log in 
>>> and it would continue to say logging in and it wouldn't. Then when we could 
>>> log in other weird things happed such as not being able to go in to certain 
>>> accounts. We called the bank and they said it wasn't them. Then we called 
>>> Apple and they never would answer the question. So, we began to wonder what 
>>> would the phone do or act like if it had been hacked. Would we know and how 
>>> would we know? Is their something you can check in the phone that would let 
>>> you know if the phone has been hacked? 
>>> Thanks for any input or suggestions that you might have. 
>>> Nancy and Gary 
>>> 
>>> Sent from my iPhone
>>> 
>>>> On Sep 16, 2017, at 10:58 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
>>>> 
>>>> Can you explain what is happening that makes you think that?
>>>> I don't think it's likely, but if you descrie the phone's behaviour it 
>>>> might help.
>>>> 
>>>> -----Original Message-----
>>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>>>> Of GARY WILLIAMS
>>>> Sent: Friday, September 15, 2017 10:53 AM
>>>> To: viphone@googlegroups.com
>>>> Subject: Iphone question
>>>> 
>>>> Hi everyone,
>>>> Is there any way you could tell if your iphone had been hacked in to? 
>>>> Thanks for your help. 
>>>> 
>>>> Sent from my iPhone
>>>> 
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>>> 
>>> 
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> 
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