If it's a proper case designed for the phone you have it should have an 
appropriate opening for where the camera lens is. But it would be easy to find 
out, just take the phone out of the case and try it without, if you suddenly 
get much better results then the case obviously might have something to do with 
it.

-----Original Message-----
From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of kelby 
carlson
Sent: Tuesday, April 03, 2018 3:04 PM
To: viphone@googlegroups.com
Subject: Re: Seeing AI help

Could having one's phone in a case interfere with the camera?

Sent from my iPhone

> On Apr 3, 2018, at 5:33 PM, Terri Stimmel <icecreamlove...@outlook.com> wrote:
> 
> Hello Sieghard,
> 
> 
> Yes, I do believe that my camera lens is clean.
> 
> And no, I've never gotten Seeing AI to work.
> 
> However, I have a money reader App on my phone. It seems to work just 
> fine. I had a little bit of a problem the other day. But I was able to 
> work it out.
> 
> 
> Terri
> 
> 
>> On 4/3/2018 4:25 PM, Sieghard Weitzel wrote:
>> Have you made sure your camera lens is clean? I mostly use the short tex 
>> function since it provides such good ands immediate results. But just out of 
>> curiocity I grabbed a print out of a report for my retail business which 
>> happened to be on my desk. I put the phone down on it so the camera lens was 
>> about in the middle of the page which on my 6S Plus means I line it up so 
>> there is about an inch of paper sticking out at the bottom of the phone and 
>> the same on the left side of the phone. I then opened Seeing AI, switched to 
>> the document channel and then raised the phone up about a foot above the 
>> document. Seeing AI immediately told me to hold still, the picture was taken 
>> automatically and I had an almost perfect scan.
>> 
>> Regards,
>> Sieghard
>> 
>> -----Original Message-----
>> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf 
>> Of Kelby Carlson
>> Sent: Tuesday, April 03, 2018 1:48 PM
>> To: viphone@googlegroups.com; Tom Rash <dadnthed...@gmail.com>
>> Subject: Re: Seeing AI help
>> 
>> Let me add that many, many times this is what will happen: I will hold the 
>> phone a foot above a document on the "document" channel (with proper 
>> lighting); Seeing AI will take a picture immediately; and come back with "no 
>> text recognized". There are normal documents I have tried this on ten times 
>> in succession with no luck.
>> 
>> 
>>> On 4/3/2018 10:21 AM, Tom Rash wrote:
>>> If you want to read mail or some printed info, use the quick text mode.  
>>> Raise your phone up slowly from the printed text and it will start reading. 
>>>  This is a live reading, no processing, so when it starts reading you can 
>>> pull the phone away, and it will continue reading what it saw.
>>> To read bar codes go to product mode, and it will beep faster as it begins 
>>> to see the bar code.  Try those two out for now.
>>> 
>>> -----Original Message-----
>>> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf 
>>> Of Terri Stimmel
>>> Sent: Tuesday, April 3, 2018 7:12 AM
>>> To: viphone@googlegroups.com
>>> Subject: Seeing AI help
>>> 
>>> Hello everyone,
>>> 
>>> 
>>> Could someone please give me some tips on how to possibly use Seeing AI?
>>> 
>>> 
>>> I've tried to get it to work a couple of times now, with absolutely no 
>>> luck! I think it's human error. I really don't know for sure though.
>>> 
>>> 
>>> I tried to read a can yesterday. It wouldn't do anything. So I 
>>> switched channels and tried to read a piece of mail. Again, nothing 
>>> happened.
>>> 
>>> 
>>> I am holding the camera above the item, and moving the phone slowly 
>>> back and forth.
>>> 
>>> Is this how I should do it?
>>> 
>>> 
>>> Any thoughts or advice would be much appreciated.
>>> 
>>> 
>>> Thank you,
>>> 
>>> 
>>> Terri
>>> 
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