I have an Otterbox Defender.

Sent from my iPhone

> On Apr 3, 2018, at 6:46 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> If it's a proper case designed for the phone you have it should have an 
> appropriate opening for where the camera lens is. But it would be easy to 
> find out, just take the phone out of the case and try it without, if you 
> suddenly get much better results then the case obviously might have something 
> to do with it.
> 
> -----Original Message-----
> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of kelby 
> carlson
> Sent: Tuesday, April 03, 2018 3:04 PM
> To: viphone@googlegroups.com
> Subject: Re: Seeing AI help
> 
> Could having one's phone in a case interfere with the camera?
> 
> Sent from my iPhone
> 
>> On Apr 3, 2018, at 5:33 PM, Terri Stimmel <icecreamlove...@outlook.com> 
>> wrote:
>> 
>> Hello Sieghard,
>> 
>> 
>> Yes, I do believe that my camera lens is clean.
>> 
>> And no, I've never gotten Seeing AI to work.
>> 
>> However, I have a money reader App on my phone. It seems to work just 
>> fine. I had a little bit of a problem the other day. But I was able to 
>> work it out.
>> 
>> 
>> Terri
>> 
>> 
>>> On 4/3/2018 4:25 PM, Sieghard Weitzel wrote:
>>> Have you made sure your camera lens is clean? I mostly use the short tex 
>>> function since it provides such good ands immediate results. But just out 
>>> of curiocity I grabbed a print out of a report for my retail business which 
>>> happened to be on my desk. I put the phone down on it so the camera lens 
>>> was about in the middle of the page which on my 6S Plus means I line it up 
>>> so there is about an inch of paper sticking out at the bottom of the phone 
>>> and the same on the left side of the phone. I then opened Seeing AI, 
>>> switched to the document channel and then raised the phone up about a foot 
>>> above the document. Seeing AI immediately told me to hold still, the 
>>> picture was taken automatically and I had an almost perfect scan.
>>> 
>>> Regards,
>>> Sieghard
>>> 
>>> -----Original Message-----
>>> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf 
>>> Of Kelby Carlson
>>> Sent: Tuesday, April 03, 2018 1:48 PM
>>> To: viphone@googlegroups.com; Tom Rash <dadnthed...@gmail.com>
>>> Subject: Re: Seeing AI help
>>> 
>>> Let me add that many, many times this is what will happen: I will hold the 
>>> phone a foot above a document on the "document" channel (with proper 
>>> lighting); Seeing AI will take a picture immediately; and come back with 
>>> "no text recognized". There are normal documents I have tried this on ten 
>>> times in succession with no luck.
>>> 
>>> 
>>>> On 4/3/2018 10:21 AM, Tom Rash wrote:
>>>> If you want to read mail or some printed info, use the quick text mode.  
>>>> Raise your phone up slowly from the printed text and it will start 
>>>> reading.  This is a live reading, no processing, so when it starts reading 
>>>> you can pull the phone away, and it will continue reading what it saw.
>>>> To read bar codes go to product mode, and it will beep faster as it begins 
>>>> to see the bar code.  Try those two out for now.
>>>> 
>>>> -----Original Message-----
>>>> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf 
>>>> Of Terri Stimmel
>>>> Sent: Tuesday, April 3, 2018 7:12 AM
>>>> To: viphone@googlegroups.com
>>>> Subject: Seeing AI help
>>>> 
>>>> Hello everyone,
>>>> 
>>>> 
>>>> Could someone please give me some tips on how to possibly use Seeing AI?
>>>> 
>>>> 
>>>> I've tried to get it to work a couple of times now, with absolutely no 
>>>> luck! I think it's human error. I really don't know for sure though.
>>>> 
>>>> 
>>>> I tried to read a can yesterday. It wouldn't do anything. So I 
>>>> switched channels and tried to read a piece of mail. Again, nothing 
>>>> happened.
>>>> 
>>>> 
>>>> I am holding the camera above the item, and moving the phone slowly 
>>>> back and forth.
>>>> 
>>>> Is this how I should do it?
>>>> 
>>>> 
>>>> Any thoughts or advice would be much appreciated.
>>>> 
>>>> 
>>>> Thank you,
>>>> 
>>>> 
>>>> Terri
>>>> 
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