Apple has everything, doesn't it? Best regards,
Carolyn -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Sieghard Weitzel Sent: Sunday, May 6, 2018 10:32 AM To: viphone@googlegroups.com Subject: RE: AppleCare Plus Still Worth It? What's Your Experience? Doing a Google search for iFit shows the following as the first search result: iFit— improve your health with virtual personal training!https://www.ifit.com/ Access a personalized fitness plan on your phone, global workouts, virtual studio classes, and Google Maps™ workouts on your equipment, and wearables that help you improve your health and fitness. Use our technology to work out with top trainers around the world, right on your iFit equipment. Regards, Sieghard -----Original Message----- From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Carolyn Arnold Sent: Sunday, May 6, 2018 7:22 AM To: viphone@googlegroups.com Subject: RE: AppleCare Plus Still Worth It? What's Your Experience? Consumer Cellular offered Apple Care for $4.25 a month, when I got this phone - $51 a year. I did not think it was worth it. Best regards, Carolyn -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of lenron brown Sent: Saturday, May 5, 2018 10:49 PM To: viphone@googlegroups.com Subject: Re: AppleCare Plus Still Worth It? What's Your Experience? I normally just use the insurance I have through my phone company. I can't justify paying another 130 for apple care when getting my phone, plus the one year warranty is normally fine. Now if I was being something like a mac or something I might go for the extra apple care. On 5/5/18, Alan Lemly <wale...@gmail.com> wrote: > Mark, > > I'm glad you had a good experience with your replacement in the Apple Store. > Ivy had good experiences too in the past at the Apple Store but asking > a family member to drive me there about forty minutes away is a major > inconvenience and very time consuming for getting a $30 replacement > item. My point is that one should be able to get competent service > over the phone when paying $130 for AppleCare Plus. As Richard > suggested, I'll start with Apple Accessibility in the future because > they've always been very helpful with other questions I've had in the past. > > I'm sure I'll continue to purchase AppleCare plus when I buy a new > iPhone for the reasons I mentioned in my original post but I wanted > folks to be aware of my experience and see what others have experienced. > > Alan Lemly > > Sent from my iPhone > >> On May 5, 2018, at 1:28 PM, M. Taylor <mk...@ucla.edu> wrote: >> >> Hello Alan, >> >> Yesterday, I went into my local Apple store in order to get a new set >> of EArpods as the microphone was starting to go bad on the ones that >> came with my 8 Plus.. >> >> I went into the store, got on the waiting list for the Genius Barr, >> waited about 10 minutes after which a tech came up and ask what I >> needed. I told him I wanted to get a new set of Earpods because the >> current pair was going bad. He located the serial number on my >> iPhone 8 Plus in order to confirm that I have AppleCare Plus. He >> went and got me a new pair of Earpods and that was all there was to >> it. The entire experience took about 15 minutes. >> >> Over the years, I have exchanged many sets of Earpods, when they go >> bad, without encountering any difficulties with Apple. Of course, I >> always go into my local stores. I have never attempted to exchange a >> pair via mail. >> >> To me, the AppleCare Plus is worth it, if for no other reason but >> that it pays for all the replacement Earpods during the course of the >> warranty period. >> >> Mark >> >> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On >> Behalf Of Alan Lemly >> Sent: Saturday, May 05, 2018 9:57 AM >> To: VIPhone Email List >> Subject: AppleCare Plus Still Worth It? What's Your Experience? >> >> Hi List, >> >> I've always been a major proponent of purchasing AppleCare Plus when >> buying a new iPhone. My reasoning is that these devices are not >> inexpensive and since they are constantly being carried around, the >> opportunity for accidents or physical wear and tear is fairly substantial. >> I'm starting to have second thoughts after my last two experiences >> filing a warranty claim under AppleCare Plus. >> >> I've posted on this list about an issue I'm having with my wired >> Apple earpods and thanks to comments on this list was able to confirm >> that the microphone on those earpods was starting to fail. I >> initiated over the phone an AppleCare claim to get a replacement pair >> of earpods earlier this morning. This was the second such claim for >> replacement earpods because the pair I'm having replaced now were a >> replacement in January, 2018. My understanding is that you qualify >> for two such earpod replacements under AppleCare Plus. I can't tell >> you how frustrating it was to get this claim filed. The initial >> person I spoke with had difficulty distinguishing my wired earpods >> from the very expensive Airpods and had to be corrected when she set >> up the claim incorrectly. She asked me to turn off Find my iPhone >> which I'm pretty sure is unnecessary when doing a warranty claim on a >> $30 retail item. She ended up putting me on hold for about 10 minutes >> at which point I terminated the call and started over. The next guy I >> spoke with was a bit better but ended up transferring me to a Senior >> Advisor for some reason. When the Senior Advisor came on, she started >> talking about my Airpods claim. By this point, I was getting pretty >> frustrated and again explained that this was a DIY claim for a pair >> of $30 wired Earpods under my AppleCare, not for wireless Airpods. >> She then came back and said the claim required a $30 shipping charge. >> I told her she was incorrect and that the item cost $30 at retail >> with no shipping if I purchased it new from Apple Online. She again >> came back an said she couldn't waive the $30 shipping charge. I must >> admit that I was losing my patience by this point but went on in a >> somewhat louder voice that the way these DIY claims had always worked >> in the past was that Appple would take my credit card info, send the >> replacement item, provide me with a return shipping label that I >> could use with their turnaround envelope, and then credit me back the >> hold on my credit card when I returned the defective item. I strongly >> emphasized that I wondered if paying $130 for AppleCare Plus was >> worth it if I had to pull teeth to file a couple of warranty claims >> for a $30 item that probably cost Apple no more than $18. Finally, >> she said she did something different and the claim was now showing >> correctly that a hold would be placed on my credit card and cancelled >> when I returned the defective item and that no shipping charge would apply. >> She was not able to answer me when I asked her what she had done >> differently. It almost sounded as if she had refreshed her screen or some >> such thing. >> >> After spending at least 45 minutes on the phone getting this claim >> filed, I thought I'd write here to find out what others have >> experienced with AppleCare claims. I've had great success in the past >> but the last two I've filed for defective wired earpods replacement >> have not gone well. I don't know if this is a trend with the support >> reps who are fielding these calls but I thought I should ask the >> group. I try very hard to communicate clearly to avoid confusion and >> I'm pretty sure the problem is with the listening on the other end as >> opposed to what I'm saying on my end. Are others having good >> experiences when talking with AppleCare folks on the phone? Is there >> a better way to initiate one of these claims perhaps by using the Apple >> Support app or online with a computer and a web browser? >> >> Thanks for reading my rant and for any comments you can supply. >> >> Alan Lemly >> -- >> The following information is important for all members of the V >> iPhone list. >> >> If you have any questions or concerns about the running of this list, >> or if you feel that a member's post is inappropriate, please contact >> the owners or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >> caraqu...@caraquinn.com >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/viphone@googlegroups.com/ >> --- >> You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, >> send an email to viphone+unsubscr...@googlegroups.com. >> To post to this group, send email to viphone@googlegroups.com. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. >> >> -- >> The following information is important for all members of the V >> iPhone list. >> >> If you have any questions or concerns about the running of this list, >> or if you feel that a member's post is inappropriate, please contact >> the owners or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara >> at caraqu...@caraquinn.com >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/viphone@googlegroups.com/ >> --- >> You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, >> send an email to viphone+unsubscr...@googlegroups.com. >> To post to this group, send email to viphone@googlegroups.com. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- Lenron Brown Cell: 985-271-2832 Skype: ron.brown762 -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
