Hi, did your microphones on your speaker accidentally get turned off? That 
might be your problem.

Sent from my iPhone

> On Aug 11, 2018, at 12:51 AM, Marie <scribbl...@comcast.net> wrote:
> 
> I had my Sonos One all set up to enable Alexa and it was working fine. Then 
> One day I was lowering the volume of the speaker with the slider on the touch 
> screen and Alexa just stopped working on the speaker. I have searched the app 
> and the Sonos site with no luck finding a solution.
> Marie
>  
>  
> From: Sieghard Weitzel
> Sent: Friday, August 10, 2018 7:04 PM
> To: viphone@googlegroups.com
> Subject: RE: Sonos problem
>  
> What problem do you have? Not saying I know the solution, but I can try.
>  
>  
> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Merv 
> Keck
> Sent: Friday, August 10, 2018 2:17 PM
> To: viphone@googlegroups.com
> Subject: RE: Sonos problem
>  
> Are you inside the United States? I just tried this number and it works:
> 1 800 680 2345
> Hope that helps.
> Merv
>  
>  
> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Marie
> Sent: Friday, August 10, 2018 4:51 PM
> To: viphone <viphone@googlegroups.com>
> Subject: Sonos problem
>  
> I can no longer find a way to reach Sonos via phone for support which is 
> extremely irritating. I have a problem which is not addressed on any of the 
> links I can locate within their website. So if anyone has a phone number for 
> them, I would be very grateful to know it.
> Thanks, Marie
>  
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