oh thank you, thank you, thank you. Found the spot and the Alexa is now listening once again. And I even found that if I move my finger slightly back toward the front, it starts playing music and slightly more to the front, pauses it. This is great, you are a genius. Sorry for the delay in responding but I had a bar b q to attend. Marie
From: Sieghard Weitzel Sent: Saturday, August 11, 2018 8:35 AM To: viphone@googlegroups.com Subject: RE: Sonos problem That would be exactly what the problem is. You will probably need sighted assistance to turn them back on, maybe Be My Eyes might work. I should suggest to Be My Eyes that they approach Sonos and see if they are interested in participating in their program where you can connect to their tech support via Be My Eyes, then somebody could probably direct you to press the correct spot on top of the speaker in no time. Also, I highly recommend you ask a sighted friend or family member to halp youput some tactile markings on top of the speaker so you know where to press for volume, play/pause and where the button is which mutes the microphones. I must say Sonos should have thought of this and 3-dimensional markings should have been put there as part of the manufacturing process, it could have been done in a way that it wold not have taken away from the clean look they apparently wanted, just a slightly raised circle for play/pause and a greater than and less than symbol for volume up and down and maybe a square or an X for muting the speakers. Marie, if you don’t have anybody you can ask or don’t use Be my Eyes send me an email directly to siegh...@live.ca and we can set up a time for a Facetime call and my wife can see if she can direct your finger to push the right button. In the meantime, I just asked her to show me and the button to toggle the microphones on and off is right in the middle and almost at the very back if you are standing in front of the speaker. So, stand in front of your Sonos One, put both hands on each side and near the back, then try to touch in the middle and maybe a fingers width from the back edge. If you hear the sound Alexa makes when you ask it something it’s not the right spot, if you hear another sound, more like a two-tone gurgle (not sure how I can describe it) you hit the right spot, just keep saying “Alexa” and see if there is a reaction. I would also make sure you first play something and pause it using the app because if you touch/tap and the music starts playing you are way to far to the front, the play/pause is also in the middle referenced from the left and right edges, but much further to the front of the speaker. That is also where volume up and own is, to the left and right of play/pause, but not nearly as far in the back. Feel free to email me or you can call me using Facetime Audio and the email address I gave above, at least I can listen and tell you if you hit the right spot. Good luck, Sieghard From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Wendy Alling Sent: Saturday, August 11, 2018 2:22 AM To: viphone@googlegroups.com Subject: Re: Sonos problem Hi, did your microphones on your speaker accidentally get turned off? That might be your problem. Sent from my iPhone On Aug 11, 2018, at 12:51 AM, Marie <scribbl...@comcast.net> wrote: I had my Sonos One all set up to enable Alexa and it was working fine. Then One day I was lowering the volume of the speaker with the slider on the touch screen and Alexa just stopped working on the speaker. I have searched the app and the Sonos site with no luck finding a solution. Marie From: Sieghard Weitzel Sent: Friday, August 10, 2018 7:04 PM To: viphone@googlegroups.com Subject: RE: Sonos problem What problem do you have? Not saying I know the solution, but I can try. From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Merv Keck Sent: Friday, August 10, 2018 2:17 PM To: viphone@googlegroups.com Subject: RE: Sonos problem Are you inside the United States? I just tried this number and it works: 1 800 680 2345 Hope that helps. Merv From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Marie Sent: Friday, August 10, 2018 4:51 PM To: viphone <viphone@googlegroups.com> Subject: Sonos problem I can no longer find a way to reach Sonos via phone for support which is extremely irritating. I have a problem which is not addressed on any of the links I can locate within their website. So if anyone has a phone number for them, I would be very grateful to know it. Thanks, Marie -- The following information is important for all members of the V iPhone list. 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