Is it still a problem if it is more like 18 inches away? It really sounds like the proximity sensor is being triggered for some reason.
Maybe take a dry, microfiber cloth and really scrub back and forth with it over that area of the screen and see if that helps. Richard “Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Kimberly Sent: Friday, December 28, 2018 7:39 AM To: viphone@googlegroups.com Subject: Re: [EXTERNAL] Screen becomes unresponsive during phone calls The phone is maybe ten or twelve inches from my face when this happens and I am holding the phone by the edges so my finger is not covering the ear opening. I have successfully entered numbers before, just not since this last update. Sent from Kimber's iPhone The happy ending still beckons, and it is in the hope of grasping it that we go on.—Annie Proulx On Dec 27, 2018, at 6:42 PM, Richard Turner <richardturne...@outlook.com<mailto:richardturne...@outlook.com>> wrote: How far is the phone from your face when you are trying to do this? I've not had any problems, but I also never keep the phone near my face. Also, make sure your hand isn't covering the top portion of the phone where the status bar area is because that activates the sensor that puts the sound through the little earpiece at the top of the screen. HTH, Richard "It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle On Dec 27, 2018, at 3:31 PM, Kimberly <kimbersinbox1...@gmail.com<mailto:kimbersinbox1...@gmail.com>> wrote: I'll definitely do that. It seems I've only had this issue since the last update. Kim Sent from Kimber's iPhone The happy ending still beckons, and it is in the hope of grasping it that we go on.—Annie Proulx On Dec 27, 2018, at 6:19 PM, 'Kramlinger, Keith G., M.D.' via VIPhone <viphone@googlegroups.com<mailto:viphone@googlegroups.com>> wrote: The same thing happened to me yesterday and today, ironically, on calls from Apple Accessibility. When I eventually got through by it working the third time they called, the representative couldn’t find others as having reported this, nor could she find any good help in her support pages. Maybe let Apple Accessibility know. Keith From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] On Behalf Of Kimberly Sent: Thursday, December 27, 2018 2:25 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: [EXTERNAL] Screen becomes unresponsive during phone calls Hi, recently i have noticed that the screen on my iphone 7 becomes totally unresponsive during phone calls. For example, when presented with a choice of numbers to enter -- press 1 for this, press 2 for that -- I am unable to detect the number pad or anything else on the screen. I'm told by a sighted friend that the number pad is present, but voiceover is completely unresponsive. When this happens, I cannot even double tap to end the call. Any thoughts? Sent from Kimber's iPhone The happy ending still beckons, and it is in the hope of grasping it that we go on.—Annie Proulx -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu<mailto:mk...@ucla.edu>. 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