I would use them again just so I could see if stuff like that continues to 
happen. Anyhow, if you stop to use Lift you also have to stop using Uber 
because often drivers drive for both companies so that same person could do the 
same to an Uber customer. But I agree that something like that shouldn’t go 
without consequences. Here in British Columbia guide dog users now have an 
official government Id and it goes along with legislation which I believe will 
allow for a $5,000 fine for a first-time offense, e.g. if a hotel, restaurant 
or similar were to refuse me I could call the cops and if properly documented 
and with [proof the business could get slapped with a $5,000 fine.
I don’t often have issues here in Canada and if I do it’s almost always with 
taxi or Uber drivers and they invariably are either from India or of the Muslim 
faith or both because in their culture dogs are considered to be ritually 
impure. Occasionally I get a driver who claims it’s because they are afraid or 
allergic, but I assume in most cases that is an excuse. But most of them know 
that when it comes right down to it they don’t have a choice and while I am not 
at all a racist or subscribe to islamophobia or anything like that, I do expect 
people who come here to Canada from other countries and cultures to at least 
know about our culture and the laws and to respect them as they want us to 
respect their culture and beliefs.

Regards,
Sieghard

From: [email protected] <[email protected]> On Behalf Of 
[email protected]
Sent: Tuesday, January 29, 2019 11:28 PM
To: [email protected]
Subject: RE: Aira

That’s terrible. I’d file a complaint with the company and never use them again.


From: [email protected]<mailto:[email protected]> 
<[email protected]<mailto:[email protected]>> On Behalf Of Andy 
Baracco
Sent: Wednesday, January 30, 2019 12:05 AM
To: [email protected]<mailto:[email protected]>
Subject: Re: Aira

Most of my lyft rides have gone well, but last week a driver refused to take us 
because of my wife's walker.  He canceled the ride and we were charged $5 for a 
no show even though we were, in fact, in the car and he asked us to get out.  
Fortunately, I was able to get the charge reversed.  Two days later we had a 
driver pull up, and when she saw my white cane and my wife's support cane, she 
took off.  The service is great, but still has some work to be done.

Andy

----- Original Message -----
From: M.E.N.<mailto:[email protected]>
To: [email protected]<mailto:[email protected]>
Sent: Tuesday, January 29, 2019 9:54 PM
Subject: Re: Aira

I am certainly no expert, but I have been using both Lyft and Uber for the last 
year and absolutely love them. I have found the drivers friendly, polite and 
very helpful and never felt the least uncomfortable. Some are, of course better 
than others but in all the many rides I have taken, I have only had two drivers 
who got less than a five star rating from me.
I realize the experiences will very depending on where you are located but if 
there are no issues being reported in your area, just give it a try. The 
freedom and independence this service has provided is extremely pleasant.

From: Bill Outman
Sent: Tuesday, January 29, 2019 3:10 PM
To: [email protected]<mailto:[email protected]>
Subject: RE: Aira

I wasn’t going to jump in on this thread, but your post caught my attention.  
Some of these apps and services will be discussed on a technology call I’ll be 
on in a few hours sponsored through Hadley Institute for the Blind and Visually 
Impaired.

You mentioned stranger danger.  This is a social issue for me that sometimes 
keeps me from asking for help.I’ve seen AIRA demonstrated at various NFB state 
and national conventions I’ve attended, but the cost is a limiting factor for 
me now.  I have Be My Eyes on my phone but haven’t used it out of the issue of 
dealing with someone I don’t know, and admit even the name of the app reminds 
me squarely of my limitations.  I haven’t even learned how tou use Facetime, 
though I think I could do it.  Seeing AI and K-NFB Reader are both part of my 
world.

The stranger issue has kept me from trying Uber and Lyft, even though I have 
both apps.  Yet I can use cabs and the local paratransit, and even used it in 
another community for a convention.  I am glad all these services and apps 
exist to give us more choices than we used to have, but I need help in working 
through some of my issues to use these options more effectively.

Bill Outman
Secretary, Greater Daytona Beach Chapter
National Federation of the Blind of Florida



From: [email protected]<mailto:[email protected]> 
[mailto:[email protected]] On Behalf Of Cristóbal Muñoz
Sent: Sunday, January 27, 2019 5:30 PM
To: [email protected]<mailto:[email protected]>
Subject: RE: Aira

Good God… When did this become a commentary on pseudo-social anthropology?
Everyone’s got different needs and lifestyles. Maybe folks don’t have a huge 
family or sighted social network they can rely upon. Maybe folks aren’t 
comfortable for reasons X, Y or Z with just going around and asking random 
people on the street for help. Ever heard of stranger danger? Maybe folks have 
different levels of mobility skills or abilities. Maybe, maybe, maybe. I 
currently don’t have the need for Aira, but I’m not going to go all luddite and 
argue the other way. Thank goodness for innovations like this. Be it Aira, 
Facetime, BeMyEyes, the myriad GPS apps/services, etc. There apparently seems 
to be a nitch/market/need for them.
And for the record and to refute silly tropes. This is one Mexican who if I 
never saw a lot of my cousins or extended family again, I wouldn’t shed a tear. 
Gimmy a break.


Cristóbal

From: [email protected]<mailto:[email protected]> 
<[email protected]<mailto:[email protected]>> On Behalf Of David 
Moore
Sent: Sunday, January 27, 2019 2:10 PM
To: [email protected]<mailto:[email protected]>
Subject: RE: Aira

Hi Andy,
I totally agree as well.
How many blind people can afford $200.00 or more a month to get unlimited 
service to have an entire play at the theater described for them.
The people who are so passionate about this service, don’t realize that the 
blind are 70 percent unemployed.
What about those people?
I went to the Ohio State University and went everywhere I wanted to go with my 
good, old cane, and I do so today.
Technology is just getting out of hand, I think.
It is making some people lazy.
Also, why are blind people alone all of the time.
I hear so many blind people say that they are alone here and there, and they 
need this service.
I always have people around everywhere I go , practically.
How many sighted people go out and roam around alone.
Another thing this brings up, is that blind people need to be with sighted 
people, instead of using a service like this.
We are becoming a society where everyone wants to do everything for him or her 
self, instead of relying on each other.
Many cultures would not think of doing so many things alone like we do in the 
west, and I assume Australia
And New Zealand.
Mexicans love to live with their extended family.
They would not live alone if their life depended on it.
Technology like this AIRA, are just causing people to be alone more with their 
technology.
When I ride the bus, I am always talking to people.
I do not even want to get on my phone!
I love talking to strangers the whole time I am out, , not on a device.
Thanks for putting up with my little rant.
Sometimes, I think the blind were better off, when they had to get a reader to 
read everything to them, and they had to remember it or take good Braille notes 
as the human read to them.
New is not always better for people!
Have a great one,
David Moore
Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

From: Andy Baracco
Sent: Sunday, January 27, 2019 4:19 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: Aira

I agree!

Considering that most blind people are unemployed, and that the average
income of blind folks is well below that of those who are not blind, aiRa
will only be feasible for a minority of blind people, thus making services
like Be My Eyes, and platforms like MS Seeing AI a welcome alternative.

Andy

----- Original Message -----
From: "Cristóbal Muñoz" 
<[email protected]<mailto:[email protected]>>
To: <[email protected]<mailto:[email protected]>>
Sent: Sunday, January 27, 2019 1:05 PM
Subject: RE: Aira


As with most things in life. You get what you pay for...
And this isn't meant to denigrate BeMyEyes or the people who volunteer
through the service, but keep in mind you're talking about well intentioned
people who are still just volunteers at the end of the day.

Cristóbal

-----Original Message-----
From: [email protected]<mailto:[email protected]> 
<[email protected]<mailto:[email protected]>> On Behalf Of Marie
Lyons
Sent: Sunday, January 27, 2019 11:53 AM
To: [email protected]<mailto:[email protected]>
Subject: Re: Aira

I can only tell you about “Be my eyes” and a difficulty I experienced. A
volunteer said, ”over there”. That isn’t very helpful to a blind person. I
do know of 2 stores who offer “Aira” for free: Wallgreens and Wegmanns. This
is done by using the app on your iPhone.

Marie Lyons

Sent from my iPhone

> On Jan 27, 2019, at 2:09 PM, Holly 
> <[email protected]<mailto:[email protected]>> wrote:
>
> Hello:
>
> I just joined this group yesterday.  I have been following the discussion
> concerning Aira.
>
> I am certain that most of you know about the app 'Be My Eyes', which is
> free and essentially operates like Aira, although the sighted people
> answering the phones are volunteers, not paid operators.
>
> I have never had a particular reason to use either app, as am living with
> a sighted partner.
>
> Could anyone tell me how they compare?  The paid version seems very
> expensive for low income people.
>
> Thank you,
>
> Holly
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