Wow, I’ve never had that happen before. Call: 877-204-3930 God bless Anthony
Sent from my iPad > On Jun 9, 2019, at 4:27 PM, janet gross <janet.harv...@outlook.com> wrote: > > Hi Anthony, > I just called Apple Accessibility, and low in behold, the rep couldn't even > understand me using Voiceover. I didn't know it, but I ended up calling > Apple Accessibility somewhere in the Philippines even though, I used the > exact same phone number as I always have! She kept asking me if I see the > red color when I enter my credit card information, and after I told her two > times, I am blind and I use Voiceover, she still couldn't understand what I > was talking about! Wow, what a shocker that was! I will wait for a couple > hours, and try calling back to see if I can get an Apple rep who understands > Voiceover, and who will speak a little better English. > I've never had this issue calling Apple Accessibility before. > Janet > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Anthony Vece > Sent: Sunday, June 09, 2019 3:12 PM > To: viphone@googlegroups.com > Subject: Re: Face ID and iTunes-App Store Question Please. > > Great. > Keep us posted. > > Sent from my Verizon iPhone XR!!! > >> On Jun 9, 2019, at 3:56 PM, janet gross <janet.harv...@outlook.com> wrote: >> >> Hi Anthony, >> >> I think you're right. I went into the settings, and I turned off face id >> for the iTunes-app store, and I tried turning it back on, and now the phone >> won't let me turn it back on, because sometimes turning a feature off and >> then back on helps, but not this time. I also noticed I had turned on use >> face id to open my Outlook inbox, and that is not working either! I've also >> noticed I for the first time have to hold my phone very close to my face to >> unlock my phone, and I didn't used to have to do that. Ok, here I go >> calling Apple Accessibility, and I'm sure they will help me with this, and >> they will have a logical reason is to why this is happening. I will report >> back. >> Thank you. >> Janet >> >> -----Original Message----- >> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf >> Of Anthony Vece >> Sent: Sunday, June 09, 2019 2:42 PM >> To: viphone@googlegroups.com >> Subject: Re: Face ID and iTunes-App Store Question Please. >> >> Janet; >> I would contact Apple Accessibility. >> It could possibly be a glitch in the system. >> God bless >> Anthony >> >> Sent from my Verizon iPhone XR!!! >> >>> On Jun 9, 2019, at 3:16 PM, janet gross <janet.harv...@outlook.com> wrote: >>> >>> HI Everyone, >>> I have face id set up on my XR phone, and I also use face id to the app >>> store, well, I wanted to download a couple free apps, but I kept getting >>> the message to enter my password as well as my security code, so I enter >>> all that information. I thought if I had face id set up to the app store I >>> wouldn't have to enter all that information. Ok, after I enter all that >>> information, I then get a message saying I need to enter my credit card >>> number, so I enter that, I then get a message saying I need to enter the >>> expiration date as well as the security code of my card. My question is >>> why do I need to log in using my password and security code, if I already >>> have face id set up for the app store? Why do I have to enter my credit >>> card and expiration date-security code, as I already have that information >>> on my phone? Can some kind soul tell me why is this please, especially >>> when I might be downloading a free app? >>> Thank you all in advance. >>> Janet >>> >>> >>> Peace Be With You. >>> >>> -- >>> The following information is important for all members of the V iPhone list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> mk...@ucla.edu. 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Mark can be reached at: >> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >> caraqu...@caraquinn.com >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/viphone@googlegroups.com/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com. >> To post to this group, send email to viphone@googlegroups.com. >> Visit this group at https://groups.google.com/group/viphone. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/DM5PR03MB282871190BE61AE1E7D2C563FC120%40DM5PR03MB2828.namprd03.prod.outlook.com. >> For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. 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Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at https://groups.google.com/group/viphone. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/DM5PR03MB2828F5EF0A3C70054F20CEEAFC120%40DM5PR03MB2828.namprd03.prod.outlook.com. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/924CA5D8-7DA3-4453-A3E5-4F525E5604E7%40gmail.com. 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