Hi Anthony, That is the exact number I used to call Apple Accessibility. I will have to wait until Wednesday now to see if Apple can figure this out, as they are lost on this one! I'm lost on this one as well! Smile! Apple is all about security, so I'm sure they will find some way to figure this out. Janet -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Anthony Vece Sent: Sunday, June 09, 2019 10:14 PM To: viphone@googlegroups.com Subject: Re: Face ID and iTunes-App Store Question Please.
Wow, I’ve never had that happen before. Call: 877-204-3930 God bless Anthony Sent from my iPad > On Jun 9, 2019, at 4:27 PM, janet gross <janet.harv...@outlook.com> wrote: > > Hi Anthony, > I just called Apple Accessibility, and low in behold, the rep couldn't even > understand me using Voiceover. I didn't know it, but I ended up calling > Apple Accessibility somewhere in the Philippines even though, I used the > exact same phone number as I always have! She kept asking me if I see the > red color when I enter my credit card information, and after I told her two > times, I am blind and I use Voiceover, she still couldn't understand what I > was talking about! Wow, what a shocker that was! I will wait for a couple > hours, and try calling back to see if I can get an Apple rep who understands > Voiceover, and who will speak a little better English. > I've never had this issue calling Apple Accessibility before. > Janet > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Anthony Vece > Sent: Sunday, June 09, 2019 3:12 PM > To: viphone@googlegroups.com > Subject: Re: Face ID and iTunes-App Store Question Please. > > Great. > Keep us posted. > > Sent from my Verizon iPhone XR!!! > >> On Jun 9, 2019, at 3:56 PM, janet gross <janet.harv...@outlook.com> wrote: >> >> Hi Anthony, >> >> I think you're right. I went into the settings, and I turned off face id >> for the iTunes-app store, and I tried turning it back on, and now the phone >> won't let me turn it back on, because sometimes turning a feature off and >> then back on helps, but not this time. I also noticed I had turned on use >> face id to open my Outlook inbox, and that is not working either! I've also >> noticed I for the first time have to hold my phone very close to my face to >> unlock my phone, and I didn't used to have to do that. Ok, here I go >> calling Apple Accessibility, and I'm sure they will help me with this, and >> they will have a logical reason is to why this is happening. I will report >> back. >> Thank you. >> Janet >> >> -----Original Message----- >> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf >> Of Anthony Vece >> Sent: Sunday, June 09, 2019 2:42 PM >> To: viphone@googlegroups.com >> Subject: Re: Face ID and iTunes-App Store Question Please. >> >> Janet; >> I would contact Apple Accessibility. >> It could possibly be a glitch in the system. >> God bless >> Anthony >> >> Sent from my Verizon iPhone XR!!! >> >>> On Jun 9, 2019, at 3:16 PM, janet gross <janet.harv...@outlook.com> wrote: >>> >>> HI Everyone, >>> I have face id set up on my XR phone, and I also use face id to the app >>> store, well, I wanted to download a couple free apps, but I kept getting >>> the message to enter my password as well as my security code, so I enter >>> all that information. I thought if I had face id set up to the app store I >>> wouldn't have to enter all that information. Ok, after I enter all that >>> information, I then get a message saying I need to enter my credit card >>> number, so I enter that, I then get a message saying I need to enter the >>> expiration date as well as the security code of my card. My question is >>> why do I need to log in using my password and security code, if I already >>> have face id set up for the app store? Why do I have to enter my credit >>> card and expiration date-security code, as I already have that information >>> on my phone? Can some kind soul tell me why is this please, especially >>> when I might be downloading a free app? >>> Thank you all in advance. >>> Janet >>> >>> >>> Peace Be With You. >>> >>> -- >>> The following information is important for all members of the V iPhone list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> mk...@ucla.edu. 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