Hi,

For the past few months, the only way I know to add ringtones is to:

1. In Finder or Windows Explorer, copy the ringtone to the clipboard.

2. connect your phone to iTunes.

3. Choose iPhone in iTunes.

4. In the iPhone sidebar, choose Tones.

5. Paste in your file.

You can also import a sound file into Garage Band on your phone and save it a 
as a ringtone. This will load it onto your phone and let you use it as a 
ringtone.

HTH,
Anna

> On Jun 24, 2019, at 9:08 AM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> How can it impact tones you buy from their store, they get added/downloaded 
> just like apps with no need to use iTunes.
> Robert, can you send me one of the tones you made, I’d like to try here and 
> see if it works.
>  
> Regards,
> Sieghard
>  
> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
> <viphone@googlegroups.com <mailto:viphone@googlegroups.com>> On Behalf Of 
> Robin Frost
> Sent: Monday, June 24, 2019 6:25 AM
> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
> Subject: Re: ring tones
>  
> Hi,
> Yes sir I have and not that it’ll matter in the end but I have an open ticket 
> with them about it and the reason I got escalated to an open ticket with them 
> because I could prove that this isn’t just impacting custom ringtones but 
> also ones purchased from their own store as well. Sorry I haven’t better news 
> but at least there’s company in the misery. It drives me crazy. Not sure why 
> it still works for some but not others.
> Robin
>  
>  
> From: Robert Wright
> Sent: Monday, June 24, 2019 7:19 AM
> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
> Subject: ring tones
>  
> For some reason when I attempt to add new tones to iTunes I hear the sound as 
> if they have been added but they are not showing up in the list.These are 
> tones that I have  created. They are the correct size and length. An agent at 
> Apple accessibilities says that they may no longer be compatible. Has anyone 
> else had this problem?
>  
>                                                                               
>                                                   If all I have left in this 
> world is God, I have everything!                                              
>                                                                               
>                                                                               
>                                                                               
>                                                         Sent from Mail 
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