Hi Carolyn, Thanks. Well, I thought I had this all figured out, but I'm still getting inconsistent performance with face I.D. I think my only option is to completely erase the phone And start over, or swap out my phone. If I erase the phone and re-set it up and that does not resolve the issue, I'll have to do this a second time. I've spent considerable time on this issue, and I'm leaning toward replacing the phone. I can be holding my phone in the exact same position and it will work, then stop working with the message, try again. If anyone has other suggestions, I'm open to them. With Covid concerns, I may not be able to swap via curbside, but we'll see about that one. Best,
Les -----Original Message----- From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Carolyn Sent: Wednesday, November 11, 2020 6:34 PM To: viphone@googlegroups.com Subject: RE: Face I.D Good going, Les. I think I was doing more like you said until someone on one of the lists said they held their phone about 12-14 inches out from their face. -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Les Kriegler Sent: Wednesday, November 11, 2020 4:24 PM To: viphone@googlegroups.com Subject: RE: Face I.D Hi Wayne, I appreciate your response, as well as the many recommendations from others on this list. I think I finally figured it out! I was holding the phone the same way as I do when navigating the screen. My wife encouraged me to hold the phone vertically. I can best describe it as the phone being absolutely straight in my hand. Holding it in this manner and away from my face now results in Face I.D working every time. Now, I've had false positives before, but I really think I've cracked it! Again, I really appreciate everybody's suggestions. Simon, you mentioned an attention setting which I will look at. As of now, the difference is night and day! Best Regards, Les -----Original Message----- From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Wayne Merritt Sent: Wednesday, November 11, 2020 2:17 PM To: viphone@googlegroups.com Subject: Re: Face I.D Mine works about 90% of the time. I hold my phone like I'm on a Facetime or other video call. I do have issues with turning my head the right way when approving app downloads or purchases. I usually will rotate my face around until I hear the ding to approve the purchase/download. Perhaps an SE phone would work better for you. It sounds like you're still in the first 30 day period. Best, Wayne Merritt On 11/11/20, Carolyn <4carol...@windstream.net> wrote: > Mine works the majority of the time, but why I got to this level is > that someone on this or another iPhone list said to hold the phone > 12-14 inches away from the face. > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On > Behalf Of Les Kriegler > Sent: Wednesday, November 11, 2020 4:37 AM > To: viphone@googlegroups.com > Subject: Face I.D > > Hi All, > > Okay, I have had my new iPhone for about 3 and a half weeks. More > often than not, I cannot get Face I.D to work. Sometimes it works when > I do not expect it to do so, other times, it’s just the opposite. I > cannot consistently create situations where I can identify what my > issue is with this feature. I have had a few discussions with Apple > Accessibility. I have removed and reset up Face ID, I even removed my app > settings before setting up Face I.D. > The problem persists. So my questions are these. For those of you > using Face I.D, on a percentage basis, how often would you say that > Face I.D works for you. Second question, if it works the majority of > the time, what method did you use to bring this about? Thanks for the assist > on this one. > > Best Regards, > > > > Les > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. 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Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/00e701d6b870%24ea1b6480%24be522d80%24%40gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/018b01d6b883%241df23f10%2459d6bd30%24%40windstream.net. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. 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