Kevin,

 

That’s my experience too. Since I want Voiceover to work, I have hands free 
turned on and just make sure I don’t say the wake word while the app is open. 

 

Alan Lemly

 

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Kevin 
Minor
Sent: Friday, August 20, 2021 10:55 AM
To: viphone@googlegroups.com
Subject: RE: Amazon Alexa goes to earpiece

 

Hi.

 

With Hands Free off, Voiceover goes to the earpiece. With it on, it works, but 
if it says the wake word, it sometimes will put it into listen mode.

 

Just my experience.

 

Kevin and Jilly

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
<viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Alan 
Lemly
Sent: Friday, August 20, 2021 11:25 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: Re: Amazon Alexa goes to earpiece

 

Kevin,

 

With hands free turned off, does Voiceover work correctly for you when you 
launch the Alexa app? Amazon has had definite issues with their apps not 
working as expected for Voiceover users. With the recent update to the Amazon 
Music app, I had to go into settings and turn off microphone access for that 
app to get Voiceover working correctly. Apparently, VoiceOver users need to be 
prepared for an ongoing trial and error process where certain Amazon apps are 
concerned.

 

Alan Lemly 

 

Sent from my iPhone with Outlook <https://aka.ms/qtex0l>  for iOS

  _____  

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
<viphone@googlegroups.com <mailto:viphone@googlegroups.com> > on behalf of 
Kevin Minor <kmino...@outlook.com <mailto:kmino...@outlook.com> >
Sent: Friday, August 20, 2021 6:57:08 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
<viphone@googlegroups.com <mailto:viphone@googlegroups.com> >
Subject: RE: Amazon Alexa goes to earpiece 

 

Hi.

I had to turn off hands free, because Voiceover was activating the app to 
listen when it was on.

Just a heads up.

Kevin and Jilly

-----Original Message-----
From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
<viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Alan 
Lemly
Sent: Thursday, August 19, 2021 5:03 PM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: RE: Amazon Alexa goes to earpiece

Brian,

Below is a post I made to the idevi...@groups.io <mailto:idevi...@groups.io>  
list on 8/10/21 providing a workaround correction to this issue:

Abbie,

The reduced Voiceover volume in the Alexa app started a few upgrades ago. To 
get Voiceover back, press the Home button on your SE 2020 to jump to your home 
screen and then return to the Alexa app using the App Switcher. Voiceover 
should be working correctly when you return. Then, do the following:

1.      In the bottom right corner of the screen, execute the More button which 
is button 5 of 5 on the bottomline tool bar.
2.      Swipe right on the screen that opens to Settings and double tap.
3.      Swipe right on the screen that opens to Alexa app settings and double 
tap.
4.      Swipe to Enable Alexa hands free and make sure it is turned on.

After doing this, the next time you open the Alexa app, Voiceover should again 
be working at the correct volume level. At least it did for me after I did this.

Alan Lemly

-----Original Message-----
From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
<viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of 
brian albriton
Sent: Thursday, August 19, 2021 11:37 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: Amazon Alexa goes to earpiece

Lately, when I open Amazon Alexa, it goes to earpiece   Has anybody else seen 
this happen?

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