One problem I have had is that somehow I have the wrong user ID saved into the 
user ID field and can’t figure out how to get rid of it. 
Bill Outman 


Sent from my iPhone

> On Nov 3, 2021, at 6:33 PM, 'Nancy Badger' via VIPhone 
> <viphone@googlegroups.com> wrote:
> 
> And when I log into my Bank of America app, I have to remember that the 
> field where you type in your password makes a sound like something is wrong. 
> It makes that sound each time you type in a letter. However, the letter is 
> actually going in correctly. It is confusing using voiceover. But if you 
> don’t pay attention to the sound it is making and you assume that each letter 
> is going in, it can be done. Hope this helps.
> Nancy
> 
> Sent from my iPhone
> 
>>> On Oct 24, 2021, at 9:42 PM, Bill Outman <billoutman...@gmail.com> wrote:
>>> 
>> 
>> Hi, list. 
>> I am trying to log into my Bank of America app on my 8 Plus using iOS 15,, 
>> and am finding it frustrating. 
>>  
>> I got the on line account set up anew at my local branch last month and 
>> finally got the courage to try to log in by mself after reading the terms of 
>> service agreement. 
>>  
>> So I tried to enter what I thought was the user ID and password and could 
>> not consistently put myself in the edit boxes with my Bluetooth keyboard, 
>> nor could I find an on screen keyboard when I turned the Bluetooth off, I 
>> know sometimes sites and apps can be picky about requiring the on screen 
>> keyboard. 
>>  
>> Occasionally I could get into the fields and get the bonks instead of clicks 
>> we have discussed before, and noted the log in button showing as dimmed as 
>> we have noted as well, but at one point I got a notice the password or ID 
>> didn’t match what was on file, and I had only a couple tries left.  So I 
>> used the forgot password section and eventually got sent to me an 
>> authorization code to reset, but those edit boxes were difficult to get into 
>> as well.  All the while I am having trouble finding the continue button when 
>> it’s required.  I didn’t find the send request button right away when it was 
>> time for the code to be sent to me. 
>>  
>> I did get that entered eventually, and I could have just changed the 
>> password, but I went back and again tried what I believed I knew to be the 
>> password. 
>>  
>> At least I confirmed I was using the correct user ID, but when I enter the 
>> log in screen it is showing me something elsd that was probably the old ID 
>> which was under a different email, and I can’t seem to get that edited out. 
>>  
>> I’m unsure as to whether to check the box for save ID, I believe it is, and 
>> maybe that’s part of the problem too, the old ID may hae been saved 
>> someplace. 
>>  
>> I’ve been getting the email alerts since I set up the ID last month, but I 
>> am really wanting to customize alerts and look over recent transactions, as 
>> I have had some trouble with some unexplained overdraws of late.  I’d even 
>> like to try their voice assistant, if it works well with using VoiceOver. 
>>  
>> I did get an email saying my user ID had been looked up, giving a phone 
>> number to call for trouble logging in.  I am hesitant to call it, as I am 
>> not sure how much experience they would have dealing with a blind person 
>> using VoiceOver. 
>>  
>> On one positive note, I deposited a check through an ATM for the first time, 
>> though I had to help since I didn’t have ear buds with me to activate the 
>> speech.  If I hadn’t been able to do that, my finances would have beeneven 
>> worse. 
>>  
>> Bill Outman
>>  
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