I know this is totally off topic, but I don't know who to ask. I am helping a 
friend with the NLS humanware ereader. I know some here have been using it for 
some time. We don't have them in MI yet so I can't call my library. Anyway, 
sorry but need help. 

We have been successful getting the machine on her wifi. Now we are trying to 
access BARD through the online services. When she enters NLS Bard it says to 
enter her credentials but when she enters on that it shows the username in 
garbled nonsense, and says ok underneath and when entering on OK it goes back 
to enter credentials. IPhone and iPad both have BARD working perfectly. We have 
turned it off and back on many times, and it does the same thing. As it is the 
username we're having problems with the password, when we can get to it, won't 
work obviously. Any thoughts? Sorry for straying so far off topic, but we may 
just have to hook to iPhone In the end. 

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