Thank you ever so much! Didn’t think of that. Actually, I didn’t see it in any 
of the tutorials, but we will try that and see  what the user name looks like.

On Feb 1, 2023, at 4:19 PM, Jennie Facer <jennie.fa...@gmail.com> wrote:

Have you tried dot 1 plus spacebar or dot 4 plus spacebar? That is the only 
thing I can think of to get back to the username. 

Jenn

Jenn and Kumi

> On Feb 1, 2023, at 2:01 PM, regina alvarado <reggie.alvar...@gmail.com> wrote:
> 
> Yes, I knew we had to write it in computer braille so I was helping her 
> since she can’t read Mbraille extremely quickly. We used computer braille all 
> the way through. The only question I had was in the tutorial they say on 
> YouTube to use 256 as the computer braille. And the only one I know is 46. We 
> even used computer braille on the user name, but it was still 256. I’m 
> wondering if that’s our problem. However, how do I get back to the user name? 
> Thank you so much Jen I really appreciate this. I also appreciate that 
> nobody’s chewed me out. I just don’t know where to go. I am a braille reader, 
> so it would be much easier if I had my own so I could find , find out what’s 
> going on, but I don’t. Hoping against hope soon it will be there. I keep 
> calling them and they keep telling me that NLS is being very close mouth 
> about when Michigan is going to get theirs.
> 
> On Feb 1, 2023, at 3:50 PM, Jennie Facer <jennie.fa...@gmail.com> wrote:
> 
> Is she writing her password in computer Braille? That is probably what is 
> going on. She needs to type it in computer braille maybe?
> 
> Jenn
> 
> Jenn and Kumi
> 
>> On Feb 1, 2023, at 1:41 PM, regina alvarado <reggie.alvar...@gmail.com> 
>> wrote:
>> 
>> I know this is totally off topic, but I don't know who to ask. I am helping 
>> a friend with the NLS humanware ereader. I know some here have been using it 
>> for some time. We don't have them in MI yet so I can't call my library. 
>> Anyway, sorry but need help. 
>> 
>> We have been successful getting the machine on her wifi. Now we are trying 
>> to access BARD through the online services. When she enters NLS Bard it says 
>> to enter her credentials but when she enters on that it shows the username 
>> in garbled nonsense, and says ok underneath and when entering on OK it goes 
>> back to enter credentials. IPhone and iPad both have BARD working perfectly. 
>> We have turned it off and back on many times, and it does the same thing. As 
>> it is the username we're having problems with the password, when we can get 
>> to it, won't work obviously. Any thoughts? Sorry for straying so far off 
>> topic, but we may just have to hook to iPhone In the end. 
>> 
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