Hi Kay,

A friend of mine called me with a similar question a few days ago. Go to 
Settings >> apps > phone. In the Phone’s app settings, you should see something 
called Incoming Calls. Double tap on Incoming Calls and make sure it’s set to 
full screen instead of banners. Hopefully that should do the trick.   

 

Tom

 

From: [email protected] <[email protected]> On Behalf Of 
[email protected]
Sent: Sunday, May 10, 2026 12:08 PM
To: [email protected]
Subject: Phone key pad issue

 

Hi all,

When my son calls me, I need to enter in some numbers in order to connect with 
him.  Sometimes when he calls, the phone key pad does not show up.  I have 
looked at the top of the screen to see if I can find something like call in 
progress to get to a key pad, but nothing.  Is there a setting that will make 
the phone key pad pop up when I receive a call?  This doesn’t always happen, 
but mostly happens if I am in an app like email or something like that.  Any 
help is appreciated.  Thanks much.

Kay Malmquist

[email protected]

 

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