Shaf, I'm interested, you state that you subscribed legitimately to the Sendero Seeing Eye App. I'm not sure how you have come to this conclusion.
Apple's sales policies clearly indicate that you should only use an iTunes account relevant to your domestic location, that is, you are not supposed to have an iTunes account operating on a regular bases from outside the country to where you are based regularly. If you live in the UK permanently you should not, under Apple's T&C's be using a Canadian iTunes account. So on step one you fail your legitimate claim. Next, Seeing Eye App specifically state in its description that the App is for USA and Canada, as such, you have falsely purchased it, clearly after being informed that it is not targeted for your use, and now you are complaining. That's like me buying a car, the sales person will point out, you cannot legally drive this, right? you understand that don't you? Yes, I do, I'm blind, I cannot use this car myself, then though I buy it, and then complain to the dealer that I cannot use it… Can you explain to us all how you think you are without blame here, and, what exactly Sendero did wrong? Regards, Neil Barnfather Talks List Administrator Twitter @neilbarnfather TalkNav is a Nuance, Code Factory and Sendero dealer, as well as an Apple iOS, Macintosh and Android accessibility specialist. For all your accessible phone, PDA and GPS related enquiries visit www.talknav.com URL: - www.talknav.com e-mail: - [email protected] Phone: - +44 844 999 4199 On 30 Sep 2013, at 12:09, shaf <[email protected]> wrote: > Hello, > > > So version 1.0 of the app worked absolutely fine for me. (I am in the > UK, but purchased the app through a registered account in Canada). > With version 1.1, Sendero restricted the use of the app to the US or > Canada only. When you try an open the app out of those countries, > it'll give you a message box saying you need to purchase the app in > your country. There is no Seeing Eye app in the UK. I have 2 options: > I could downgrade Seeing Eye GPS to version 1.0 and hope that it will > work, or wait years for Sendero to release a version that will work in > the UK. > I can't understand why they want to restrict the app, why don't they > want people from abroad using it? The previous version worked > absolutely fine for me, and I could get from point A to point B > without any issues at all. Also, I legitimately paid for the > subscription, I should be able to use it without Sendero saying that I > need to purchase my countries version, even though they don't have a > version for the UK. > > I am not usually a person to rant publicly on a mailing list, but the > fact that they go out of their way to actually force the app closed if > you are in another country says a lot about the company. There was > absolutely no problems at all navigating the streets in the UK with > that app, what good reason do they have to restrict it to only > US/Canada? They can't lose money if they open the app to other > countries; in fact they would gain more customers that way. > > Suggestions? > > > -Shaf > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > > Post a new message to VIPhone by emailing [email protected]. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/[email protected]/. > > Reach the VIPhone owner and moderators by emailing > [email protected]. > > Unsubscribe and leave VIPhone by emailing > [email protected]. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing [email protected]. Search and view the VIPhone archives by visiting http://www.mail-archive.com/[email protected]/. Reach the VIPhone owner and moderators by emailing [email protected]. Unsubscribe and leave VIPhone by emailing [email protected]. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
