Beautifully stated, Sieghard. Sounds like you did some serious tech support. Regina was very fortunate to have you walk her through that extremely stressful process.
Hopefully she will be up and running soon. It's good to know that there are people, like you, who are willing to really jump in there and dig in. Most Sincerely, Mark -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Sieghard Weitzel Sent: Saturday, November 09, 2013 12:38 AM To: viphone@googlegroups.com Subject: RE: no wifi on iPhone but other devices are fine Hi Anthony, Sorry if I disagree, but cleaning your house or taking care of non-existing children does not solve WiFi issues. I think you really can't generalize this the way you do. Reggie has a real and I mean "real" issue with her iPhone not connecting to her WiFi and if your iPhone did that I am sure you would not decide to clean your house in the hope it would fix the WiFi. I am saying this because I talked to Reggie on the phone because the issue intriqued me and I was hoping I could help her resolve it. I heard Voiceover talking on her iPhone while we were talking on Facetime Audio on her iPad which, by the way, connected happily to her WiFi. I started out by getting her to remove all apps from her app switcher and then to reboot the phone. This did not help. The interesting thing is that if Reggie pulled up the control centre (she is using a 4S with iOS 7.03, she can double tap WiFi and Bluetooth and it says for both item that they are On. However, if she then goes into Settings, Bluetooth, it says Bluetooth is off. If she goes to Settings, WiFi, it says WiFi is Off and on top of that it says that the On/Off button is dimmed. Next I asked Reggie to go to General, Reset and to double tap on Reset Network Settings. She did that and, by the way, Reggie seems to be a rather competent iPhone user, and after the phone rebooted the problem was still there. This left a factory reboot. I asked Reggie to hook the iPhone up to her computer. We did an encrypted backup and then started the restore process. Once it was going I had to leave her with it since I had to get back to work, but Reggie ended up finishing a factory restore and set up her phone as a new device. I told her to try that first since she can restore from her backup any time and I wanted to avoid a problem coming back because of a corrupt backup. Reggie later texted me that she completed the factory restore and the issue was still there, she is not only unable to as much as turn on her WiFi let along connect to a network, but even Bluetooth will not turn on. In my book this is clearly a Hardwear issue and I believe that Reggie is fortunately still covered by Apple Care and in any case plans to upgrade to a 5S soon. However, it also is an example where a user has donew everything possible to solve the issue and where the issue seems to be clearly a Hardwear defect. I haven't heard yet from Reggie as she was trying to line up a ride to an Apple Store to see if they would replace her phone, but hopefully that was the case. I consider myself to be somebody who knows what he is talking about most of the time, and if this was my iPhone 4S I would certainly be on the horn with Apple trying to get a replacement and I doubt washing her floors would have fixed the problem *smile* Regards, Sieghard -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Anthony Vece Sent: Tuesday, November 05, 2013 11:49 AM To: viphone@googlegroups.com Subject: Re: no wifi on iPhone but other devices are fine I just never heard of so many people having so many problems. I can't help but wonder how so many people are responsible for causing there own problems. If something is working, don't fix it. Put the phone down and, do other things, I mean I know our phones do a lot of tasks but, go clean your house or, take care of your children. Sent from my Verizon iPhone 5s! > On Nov 5, 2013, at 2:31 PM, "Scott Duck" <l...@csdconsulting.biz> wrote: > > Regina, > You might try resetting your modem and router. I have had incidences > in which some of the many wifi devices around here get kicked off of > wifi and they won't go back on it. During that same time, other > devices work fine on wifi. When this happens, I turn off the router > and modem, for a minute or two, and turn them back on. It usually > works for me. > HTH, > Scott Duck > > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On > Behalf Of Regina Alvarado > Sent: Tuesday, November 5, 2013 1:24 PM > To: viphone@googlegroups.com > Subject: Re: no wifi on iPhone but other devices are fine > > Yes, in fact I did the reset twice, but thanks for the suggestion. > > > reggie and Allegra > > On Nov 5, 2013, at 2:17 PM, "Alan Paganelli" > <alanandsuza...@earthlink.net> > wrote: > > Did you do a reset of your phone? > > Hold down the power button and the home button for 10 seconds and then > let go. Voice Over will come up talking. > ------- > > Regards, > > Alan > > Go Chicago Bears in 2013! > > Teenagers; Tired of being harassed by your stupid parents? Act now!!!!! > Move out. Get a job. Pay your bills wile you still know everything. > > Please click on: > http://www.home.earthlink.net/~alanandsuzanne/ > There, you'll find free files of my arrangements and performances > played on the Yamaha Tyros 1 keyboard. The albums in Technics format > formerly on my website are still available upon request. Thanks for listening! > > ----- Original Message ----- From: "Regina Alvarado" > <reggie.alvar...@gmail.com> > To: <viphone@googlegroups.com> > Sent: Tuesday, November 05, 2013 5:33 AM > Subject: no wifi on iPhone but other devices are fine > > >> All other devices have wifi except iPhone all of a sudden. I don't >> even see the normal networks on my screen and the wifi on/off is >> dimmed > when I try to turn it on. Any thoughts why this is happening? >> >> >> >> reggie and Allegra >> >> -- >> You received this message because you are subscribed to the "VIPhone" > Google Group. >> >> Post a new message to VIPhone by emailing viphone@googlegroups.com. >> >> Search and view the VIPhone archives by visiting > http://www.mail-archive.com/viphone@googlegroups.com/. >> >> Reach the VIPhone owner and moderators by emailing > viphone+ow...@googlegroups.com. >> >> Unsubscribe and leave VIPhone by emailing > viphone+unsubscr...@googlegroups.com. >> >> More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. >> --- You received this message because you are subscribed to the >> Google > Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, >> send an > email to viphone+unsubscr...@googlegroups.com. >> For more options, visit https://groups.google.com/groups/opt_out. > > -- > You received this message because you are subscribed to the "VIPhone" > Google Group. > > Post a new message to VIPhone by emailing viphone@googlegroups.com. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/viphone@googlegroups.com/. > > Reach the VIPhone owner and moderators by emailing > viphone+ow...@googlegroups.com. > > Unsubscribe and leave VIPhone by emailing > viphone+unsubscr...@googlegroups.com. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > -- > You received this message because you are subscribed to the "VIPhone" > Google Group. > > Post a new message to VIPhone by emailing viphone@googlegroups.com. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/viphone@googlegroups.com/. > > Reach the VIPhone owner and moderators by emailing > viphone+ow...@googlegroups.com. > > Unsubscribe and leave VIPhone by emailing > viphone+unsubscr...@googlegroups.com. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the "VIPhone" Google Group. > > Post a new message to VIPhone by emailing viphone@googlegroups.com. > > Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. > > Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. > > Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. > > More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. 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