This problem can also happen if you're not using a USB 2.0 port, as anything
less than 2.0 does not have the power requirements to charge and keep the
phone alive while on the port.
Having said that, you should make sure you're not plugging the phone into a
USB hub, powered or not, as USB hubs don't generally have the power needs to
charge the phone, so they advise using a USB 2.0, or 3.0 port directly on
your computer, or use the USB charger that came with the phone and plug it
into a wall outlet to charge.
Since you're trying to back-up or sync with your computer, the last option
of a wall outlet doesn't apply to you, but plugging into a lesser USB port,
or a USB hub does apply.
I'm not exactly sure how you can devise whether you're USB port is 2.0 or
not, unless you have the original manual that came with your computer, or
possibly there's a tool out there that will tell you what you have.
I can't readily remember if BellArc Advisor gives you this kind of
information, but as it's a free program, it may be worth running to make
sure.
Just do a Google search for Belarc advisor download, and the first or second
hit will be the download page for the tool
It's 100% accessible, and easy to use with no special set up needed.
Good luck.
Victor Gouveia
Vice-President
Training Coordinator
VIP Tech
Tel: 1-888-640-6661
Fax: 1-888-640-6669
Home: victor.gouv...@rogers.com
Work: viptrain...@rogers.com
Limiting Disabilities with Limitless Possibilities
-----Original Message-----
From: Lizand Sammie
Sent: Sunday, June 01, 2014 8:35 PM
To: viphone@googlegroups.com
Subject: An issue with my new PC and my IPhone.
I just upgraded to a PC with Windows-7, and I have ITunes on the computer,
and the computer is authorized. Every time I attempt to back up my phone, I
get an error message saying that the device is not connected when in fact my
phone is connected to the PC. Has anyone had this issue and if so what can
I do to back up my phone?
Liz Ulrich and Leader dog sammie
Westwood Church of God Prayer chain coordinator
HTTP://WWW.FACEBOOK.COM/ELIZABETH.ULRICH.1
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