Re: Release schedules [was "Re: iOS 8.0.1 is out"]

[Christopher J Chaltain]

That may be what you prefer, but Apple and other large companies have to 
worry about multiple things.

KNFB announced that they would be delaying the release of their iPhone 
app a few weeks, and they gave a reason. They were criticized for doing 
this and questions were raised as to the viability of a company that 
couldn't meet their announced delivery dates. You may have been OK with 
Apple postponing the release of IOS 8 and the availability of the new 
iPhone 6's but others would have been unhappy, competitors would have 
made hay with Apple's inability to meet their dates and people would 
have questioned what's going on at Apple.

Sure, customers are unhappy when they get a buggy product, but they're 
also unhappy when they have to wait for a product or don't get it when 
it was promised to them. How many people have been holding off on 
upgrading their iPhone waiting for the iPhone 6's to be released. Would 
these people have been happy if they had to keep waiting and using their 
old smart phones?

Don't forget that Apple also depends on the iPHone 6 for revenue. People 
are holding off on buying new iPhones waiting for the iPhone 6's to come 
out. How many iPhone 6's did Apple sell last weekend? Postponing the 
availability of the iPhone 6 would hit Apple right in the pocket book.

Apple is also at the center of a whole ecosystem. Cell phone providers, 
accessory manufacturers, resellers and others all have agreements with 
Apple and are dependent on Apple meeting their commitments. If Apple was 
constantly missing their commitments then their partners would start to 
lose faith and confidence in Apple.

Apple also has other options besides just slipping their dates or 
releasing products with too many bugs. They could drop some features and 
put more resources into testing or fixing bugs. Apple is a very wealthy 
company. They could probably throw more resources at IOS without 
removing functionality from IOS.

When I went through CMMI training, I was asked, quality, schedule or 
cost, pick one. I never met an executive that didn't say they're all 
important, but I've also never seen a large company choose anything 
other than schedule. I've seen companies throw money at products to keep 
them on schedule, and I've seen companies ship products with too many 
bugs just to keep them on schedule. I've also seen the pendulum swing 
the other way, and once a company is beat up too much in the market 
place over quality then you'll see a focus from them on quality the next 
time around or two. They focus on quality by reducing the feature set a 
bit, focusing on testing and bug fixing and letting their customers know 
quality if priority #1. They still meet their dates though.

You may not believe it, but Apple has some pretty smart people making 
decisions on whether to release a product on time or not with the given 
set of bugs. I can assure you that they've considered your three 
options, and there's a reason they stick to their committed schedule

On 9/25/2014 6:01 PM, Charles Rivard wrote:
As a customer, which would you prefer:

1.  A product delivered on time, regardless of the quality.

2.  A product delayed due to problems in the programming.

3.  Number 2, with an explanation of why there is a delay.

I, personally, would prefer option 3.

If I had a business, I would give customers option 3.  My reputation 
would be that I produce reliable, good quality software.  Loyal 
customers would spread my reputation, bringing in more customers based 
on that reputation.

---
Be positive!  When it comes to being defeated, if you think you're 
finished, you! really! are! finished!
----- Original Message ----- From: "Christopher Chaltain" 
<chalt...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Thursday, September 25, 2014 6:59 AM
Subject: Release schedules [was "Re: iOS 8.0.1 is out"]


Obviously customer satisfaction suffers when a program is released with
a lot of bugs, but customer satisfaction also suffers when a program is
promised on a certain date and then isn't released. Look at the
criticism we saw on this list when KNFB Reader pushed out it's release
by a few weeks?

Apple also has a lot riding on their September releases. It's a big
event with a lot of hype and press coverage. It also coincides with new
iPhones, which generates new revenue for Apple. This revenue would be
postponed if they had to push out the release of IOS 8, which is what's
needed on the new iPhones. Imagine the criticism you'd hear lofted
Apple's way if they postponed there big annual announcement?

When a company releases a new update to a product, they have to weigh a
lot of different factors, and ultimately a business decision is made
based on all of the available facts.

On 09/24/2014 11:41 PM, Neal Ewers wrote:
This is not a complaint, just an observation.

I know lots of companies that tie the release of their next version to a
particular time of year, and if it's not ready, well it just may go out
anyway. I'm guessing that there are a lot of mid level workers at apple
who likely knew this was not ready for prime time but the choice may
have been made for them by the higher ups. Those mid-level workers may
be just as frustrated as we are. After all, many of them use iOS 8 also.
I just hope the managers who set the time for this release didn't let so
many bugs in the house that it will be a very long process to kill 
them all.

Neal

*From:*viphone@googlegroups.com [mailto:viphone@googlegroups.com] *On
Behalf Of *Ron Pelletier
*Sent:* Wednesday, September 24, 2014 11:28 PM
*To:* viphone@googlegroups.com
*Subject:* RE: iOS 8.0.1 is out

Neal,

I think that Apple is trying so hard to satisfy the people who are
impatient that they are cranking out the updates too fast and don't have
time to properly check them.  Having seen what has happened last year
and this year also, I still think that they feel that timing to put out
the new product is more important than coming out with the right thing
from the get go.  They set themselves a deadline and go crazy trying to
stick to it and the result is what we get.

I guess they have evaluated that their reputation can stand the problems
and they seem to be right. No matter how many bugs there are, people
seem to forgive Apple for putting out a product before it is ready.
When people camp out on the sidewalk for two days to be the first to get
the new product, I guess you don't have to worry about several dozen 
bugs.

Ron & Danvers

*From:*viphone@googlegroups.com <mailto:viphone@googlegroups.com>
[mailto:viphone@googlegroups.com] *On Behalf Of *Neal Ewers
*Sent:* Wednesday, September 24, 2014 2:28 PM
*To:* viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Subject:* RE: iOS 8.0.1 is out

Hi, I applaud Apple's quick update release. What is bothersome is that
they put out an update not knowing about the issue that caused them to
pull it. I bring this up only to ask a question. For those who are on
the beta team, do you get to see these updates first, or is the testing
of these done in house. This also raises the question of updates
released that may, in fact, break things that already work. I guess we
will have to wait and see, but I am curious about who tests the updates
they release.

Neal

*From:*viphone@googlegroups.com <mailto:viphone@googlegroups.com>
[mailto:viphone@googlegroups.com] *On Behalf Of *Alex Hall
*Sent:* Wednesday, September 24, 2014 1:21 PM
*To:* viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Subject:* Re: iOS 8.0.1 is out

FYI, Apple has just pulled the update. You can no longer get it; I
imagine it will be re-released soon with a fix for the problems on the
iPhone6.

On Sep 24, 2014, at 2:14 PM, Trea Abma <trea.a...@gmail.com
<mailto:trea.a...@gmail.com>> wrote:

I updated and didn't have this problems. I called voicemail and was able
to delete messages without the dial tone bug, so maybe this is solved.

*From:*Rich Ring <mailto:richr...@gmail.com>

*Sent:*Wednesday, September 24, 2014 8:00 PM

*To:*viphone@googlegroups.com <mailto:viphone@googlegroups.com>

*Cc:*Rich Ring <mailto:richr...@gmail.com>

*Subject:*Re: iOS 8.0.1 is out

However, I've heard that some users are losing cell service and that the
update also breaks touch ID. I think I'll wait!


You can have an off day, but you can't have a day off! ---The Art of
Fielding

Sent from my Mac Book Pro

richr...@gmail.com <mailto:richr...@gmail.com>

On Sep 24, 2014, at 12:52 PM, Gail the U. S. Male
<gailcrowe1...@gmail.com <mailto:gailcrowe1...@gmail.com>> wrote:

Yes, It sure is!  I just saw the announcement in my iTunes. I'm
downloading it now, as I write this. I was trying to send a message to
the list, but you beat me to it. LOL!

    ----- Original Message -----

    *From:*Cristóbal <mailto:crismuno...@gmail.com>

    *To:*viphone@googlegroups.com <mailto:viphone@googlegroups.com>

    *Sent:*Wednesday, September 24, 2014 12:29 PM

    *Subject:*iOS 8.0.1 is out

    Checking the changelong, there's no specific mention of
    accessibility fixes, but maybe those who install it can comment on
    whehter they notice any improvements on their devices...

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Have a great day,

Alex Hall

mehg...@icloud.com <mailto:mehg...@icloud.com>

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