Actually, everyone does not have a choice. Some people work for companies
who only use Apple. So if the phone doesn't work, then you may be out of
luck. You are right, of course, when you say that people may not have to
update. However, some companies update all people at the same time. If the
device belongs to the company and they decide to update, you don't have a
choice. The good thing is that I doubt many companies have updated many
people this early in the release cycle.
Neal
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Joanne Chua
Sent: Thursday, September 25, 2014 10:56 PM
To: viphone@googlegroups.com
Subject: Re: Release schedules [was "Re: iOS 8.0.1 is out"]
Everyone have a choice. If you, as a customer, are not happy with what they,
Apple, are offering, you, as a customer can always get to the Samsung/Google
wagon. They, as Apple, didn't put a gun on your head and force you to get
the newest and latest. They, might put the software on your phone, but you,
as a customer can ignore it.
On 26/09/2014, Charles Rivard <wee1s...@fidnet.com> wrote:
The customer should be their focus, because that's their source of income.
As a customer, I'd rather wait until the product is made right. I can
wait
for a few months to get a new iPhone. It'll come out when it works
properly. There's no harm in using what is stable and usable for a
while longer. I still think that I, as a business, would be better
off by getting
a reputation of producing quality, even though it may take a bit
longer, rather than producing fast and shoddy. If they have to make
something by their deadline, and that something is very buggy, then
maybe they should move their deadline back next year, get it right,
and then put it on the market so that it works fairly well the first
time it is sold. I'll take quality over speed every single time.
---
Be positive! When it comes to being defeated, if you think you're
finished,
you! really! are! finished!
----- Original Message -----
From: "Christopher J Chaltain" <chalt...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Thursday, September 25, 2014 8:56 PM
Subject: Re: Release schedules [was "Re: iOS 8.0.1 is out"]
That may be what you prefer, but Apple and other large companies have
to worry about multiple things.
KNFB announced that they would be delaying the release of their iPhone
app a few weeks, and they gave a reason. They were criticized for
doing this and questions were raised as to the viability of a company
that couldn't meet their announced delivery dates. You may have been
OK with Apple postponing the release of IOS 8 and the availability of
the new iPhone 6's but others would have been unhappy, competitors
would have made hay with Apple's inability to meet their dates and
people would have questioned what's going on at Apple.
Sure, customers are unhappy when they get a buggy product, but they're
also unhappy when they have to wait for a product or don't get it when
it was promised to them. How many people have been holding off on
upgrading their iPhone waiting for the iPhone 6's to be released.
Would these people have been happy if they had to keep waiting and
using their old smart phones?
Don't forget that Apple also depends on the iPHone 6 for revenue.
People are holding off on buying new iPhones waiting for the iPhone
6's to come out. How many iPhone 6's did Apple sell last weekend?
Postponing the availability of the iPhone 6 would hit Apple right in the
pocket book.
Apple is also at the center of a whole ecosystem. Cell phone
providers, accessory manufacturers, resellers and others all have
agreements with Apple and are dependent on Apple meeting their
commitments. If Apple was constantly missing their commitments then
their partners would start to lose faith and confidence in Apple.
Apple also has other options besides just slipping their dates or
releasing products with too many bugs. They could drop some features
and put more resources into testing or fixing bugs. Apple is a very
wealthy company. They could probably throw more resources at IOS
without removing functionality from IOS.
When I went through CMMI training, I was asked, quality, schedule or
cost, pick one. I never met an executive that didn't say they're all
important, but I've also never seen a large company choose anything
other than schedule. I've seen companies throw money at products to
keep them on schedule, and I've seen companies ship products with too
many bugs just to keep them on schedule. I've also seen the pendulum
swing the other way, and once a company is beat up too much in the
market place over quality then you'll see a focus from them on quality
the next time around or two. They focus on quality by reducing the
feature set a bit, focusing on testing and bug fixing and letting
their customers know quality if priority #1. They still meet their dates
though.
You may not believe it, but Apple has some pretty smart people making
decisions on whether to release a product on time or not with the
given set of bugs. I can assure you that they've considered your three
options, and there's a reason they stick to their committed schedule
On 9/25/2014 6:01 PM, Charles Rivard wrote:
As a customer, which would you prefer:
1. A product delivered on time, regardless of the quality.
2. A product delayed due to problems in the programming.
3. Number 2, with an explanation of why there is a delay.
I, personally, would prefer option 3.
If I had a business, I would give customers option 3. My reputation
would
be that I produce reliable, good quality software. Loyal customers
would
spread my reputation, bringing in more customers based on that
reputation.
---
Be positive! When it comes to being defeated, if you think you're
finished, you! really! are! finished!
----- Original Message ----- From: "Christopher Chaltain"
<chalt...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Thursday, September 25, 2014 6:59 AM
Subject: Release schedules [was "Re: iOS 8.0.1 is out"]
Obviously customer satisfaction suffers when a program is released
with a lot of bugs, but customer satisfaction also suffers when a
program is promised on a certain date and then isn't released. Look
at the criticism we saw on this list when KNFB Reader pushed out it's
release by a few weeks?
Apple also has a lot riding on their September releases. It's a big
event with a lot of hype and press coverage. It also coincides with
new iPhones, which generates new revenue for Apple. This revenue
would be postponed if they had to push out the release of IOS 8,
which is what's needed on the new iPhones. Imagine the criticism
you'd hear lofted Apple's way if they postponed there big annual
announcement?
When a company releases a new update to a product, they have to weigh
a lot of different factors, and ultimately a business decision is
made based on all of the available facts.
On 09/24/2014 11:41 PM, Neal Ewers wrote:
This is not a complaint, just an observation.
I know lots of companies that tie the release of their next version
to a particular time of year, and if it's not ready, well it just
may go out anyway. I'm guessing that there are a lot of mid level
workers at apple who likely knew this was not ready for prime time
but the choice may have been made for them by the higher ups. Those
mid-level workers may be just as frustrated as we are. After all, many
of them use iOS 8 also.
I just hope the managers who set the time for this release didn't
let so many bugs in the house that it will be a very long process to
kill them all.
Neal
*From:*viphone@googlegroups.com [mailto:viphone@googlegroups.com]
*On Behalf Of *Ron Pelletier
*Sent:* Wednesday, September 24, 2014 11:28 PM
*To:* viphone@googlegroups.com
*Subject:* RE: iOS 8.0.1 is out
Neal,
I think that Apple is trying so hard to satisfy the people who are
impatient that they are cranking out the updates too fast and don't
have time to properly check them. Having seen what has happened
last year and this year also, I still think that they feel that
timing to put out the new product is more important than coming out
with the right thing from the get go. They set themselves a
deadline and go crazy trying to stick to it and the result is what we
get.
I guess they have evaluated that their reputation can stand the
problems and they seem to be right. No matter how many bugs there
are, people seem to forgive Apple for putting out a product before it is
ready.
When people camp out on the sidewalk for two days to be the first to
get the new product, I guess you don't have to worry about several
dozen bugs.
Ron & Danvers
*From:*viphone@googlegroups.com <mailto:viphone@googlegroups.com>
[mailto:viphone@googlegroups.com] *On Behalf Of *Neal Ewers
*Sent:* Wednesday, September 24, 2014 2:28 PM
*To:* viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Subject:* RE: iOS 8.0.1 is out
Hi, I applaud Apple's quick update release. What is bothersome is
that they put out an update not knowing about the issue that caused
them to pull it. I bring this up only to ask a question. For those
who are on the beta team, do you get to see these updates first, or
is the testing of these done in house. This also raises the question
of updates released that may, in fact, break things that already
work. I guess we will have to wait and see, but I am curious about
who tests the updates they release.
Neal
*From:*viphone@googlegroups.com <mailto:viphone@googlegroups.com>
[mailto:viphone@googlegroups.com] *On Behalf Of *Alex Hall
*Sent:* Wednesday, September 24, 2014 1:21 PM
*To:* viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Subject:* Re: iOS 8.0.1 is out
FYI, Apple has just pulled the update. You can no longer get it; I
imagine it will be re-released soon with a fix for the problems on
the iPhone6.
On Sep 24, 2014, at 2:14 PM, Trea Abma <trea.a...@gmail.com
<mailto:trea.a...@gmail.com>> wrote:
I updated and didn't have this problems. I called voicemail and was
able to delete messages without the dial tone bug, so maybe this is
solved.
*From:*Rich Ring <mailto:richr...@gmail.com>
*Sent:*Wednesday, September 24, 2014 8:00 PM
*To:*viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Cc:*Rich Ring <mailto:richr...@gmail.com>
*Subject:*Re: iOS 8.0.1 is out
However, I've heard that some users are losing cell service and that
the update also breaks touch ID. I think I'll wait!
You can have an off day, but you can't have a day off! ---The Art of
Fielding
Sent from my Mac Book Pro
richr...@gmail.com <mailto:richr...@gmail.com>
On Sep 24, 2014, at 12:52 PM, Gail the U. S. Male
<gailcrowe1...@gmail.com <mailto:gailcrowe1...@gmail.com>> wrote:
Yes, It sure is! I just saw the announcement in my iTunes. I'm
downloading it now, as I write this. I was trying to send a message
to the list, but you beat me to it. LOL!
----- Original Message -----
*From:*Cristóbal <mailto:crismuno...@gmail.com>
*To:*viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Sent:*Wednesday, September 24, 2014 12:29 PM
*Subject:*iOS 8.0.1 is out
Checking the changelong, there's no specific mention of
accessibility fixes, but maybe those who install it can comment on
whehter they notice any improvements on their devices...
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