> On Aug 21, 2014, at 11:15 AM, Colton Conor <[email protected]> wrote: > > I agree with your statement. However, Broadsoft should make it easier for > clients to upload their own DRM free music. Multiple files, multiple file > formats, and looping. If they supported that instead of requiring an external > ATA or system to do music on hold that would solve 90 percent of the > problems. Who really wants to login to the Broadsoft system and change a song > every day, week, or month? Its much easier to upload say 20 songs, and have > Broadsoft play them through them. Plus support current sound files like .mp3. > Yes, I know Broadsoft needs it in G711 ulaw for playback to the PSTN. They > should write a script to convert it for the user in the background. >
The API is complete and easy to program against. Broadsoft is a very stable toolbox that allows the service provider to differentiate services. It wouldn't be hard at all to write an app that swapped moh files on a schedule > Yes, please provide a list besides the PIKA WARP Plus that is certified. I > would look it up myself, but our Broadsoft wholesaler doesn't provide us such > information. Infact, they don't even show us the external option on their > portal, so that is something I will have to get them to add. > > The benefits of owning instead of renting. > > > > >> On Thu, Aug 21, 2014 at 5:31 AM, Alexander Hardie <[email protected]> >> wrote: >> Music on hold is more than delivery of .mp3 files - and you are right it >> depends TOTALLY on an outside source to Broadsoft if you want to do >> anything that involves a richer content experience. >> >> This is one of the issues between a premise based solution and a hosted one. >> In a hosted solution the carrier is responsible for the distribution of >> content - the whole DRM issue is a pain. In a CPE/PBX solution the service >> demark is in the building - technically the carrier providing the trunk >> never has to touch it. In the hosted service they do. >> >> There are several partners of BroadSoft - I think you can even dig up an old >> partner config guide somewhere - its been supported since R11 I think. >> >> I can look for who the partners are and follow up on this thread - but there >> are several. >> >> This is more an architectural issue than a product one - and is another >> reason deployments taking full advantage of what BroadSoft does well (scale, >> service logic etc.) requires the operator to provide some level of >> integration - in this case a far bit. >> >> >> On Wednesday, August 20, 2014 8:32 PM, Colton Conor <[email protected]> >> wrote: >> >> >> So back to the original question. It seems like Broadsoft does only allow >> you to upload one .wav file at a time, and it plays the beginning of that >> file every time. I think this is bad on Broadsoft's part. It assumes the end >> user knows how to convert a .mp3 or other audio format to a .wav file (try >> explaining that to a common end user). Plus once they figure out how to >> upload the file, they can only upload one file. Uploading another file >> erases the old file. You could combine multiple songs into one long sound >> file, but then Broadsoft only plays the beginning of the sound file. So >> unless the caller is on hold for a really long time that doesn't help. >> >> Broadsoft's solution from what I can see is to use an external source. What >> authorized, external sound sources are out there from Broadsoft? Ones that >> are configured and managed through Broadsoft DMS? >> >> I just learned of PIKA WARP Plus. This does allow you to use an external >> source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you >> to upload multiple songs to the device, and stream it back to Broadsoft in a >> loop however. Plus this product is pretty expensive if just using it as a >> MoH option. It is Broadsoft certified however. >> >> I have heard there are some other ATA's out there that can use an FXO port >> as an audio in jack? >> >> Anything that can do both? audio in jack plus upload multiple sound files? >> and managed by Broadsoft? >> >> I hate the idea of having any other device besides the phones themselves at >> a clients site for a hosted solution. >> >> >> On Tue, Aug 19, 2014 at 2:04 PM, Colton Conor <[email protected]> wrote: >> So back to the original question. It seems like Broadsoft does only allow >> you to upload one .wav file at a time, and it plays the beginning of that >> file every time. I think this is bad on Broadsoft's part. It assumes the end >> user knows how to convert a .mp3 or other audio format to a .wav file (try >> explaining that to a common end user). Plus once they figure out how to >> upload the file, they can only upload one file. Uploading another file >> erases the old file. You could combine multiple songs into one long sound >> file, but then Broadsoft only plays the beginning of the sound file. So >> unless the caller is on hold for a really long time that doesn't help. >> >> Broadsoft's solution from what I can see is to use an external source. What >> authorized, external sound sources are out there from Broadsoft? Ones that >> are configured and managed through Broadsoft DMS? >> >> I just learned of PIKA WARP Plus, and their product guide is attached. This >> does allow you to use an external source like an Ipod connected to the 3.5mm >> audio jack. It doesn't allow you to upload multiple songs to the device, and >> stream it back to Broadsoft in a loop however. Plus this product is pretty >> expensive if just using it as a MoH option. It is Broadsoft certified >> however. >> >> I have heard there are some other ATA's out there that can use an FXO port >> as an audio in jack? >> >> Anything that can do both? audio in jack plus upload multiple sound files? >> and managed by Broadsoft? >> >> I hate the idea of having any other device besides the phones themselves at >> a clients site for a hosted solution. >> >> >> On Tue, Aug 19, 2014 at 11:57 AM, Matthew S. Crocker >> <[email protected]> wrote: >> Under NDA so you won't get pricing from me. Several hundred thousand is a >> good estimate. Broadworks is software. It runs on commodity hardware and >> Linux or Solaris. Ours is running on IBM Blades and Redhat Linux. You >> also want a good SBC. We use acme packet (oracle) >> >> Broadworks is rock solid. >> >>> On Aug 19, 2014, at 11:42 AM, "Adam Vocks" <[email protected]> >>> wrote: >>> >>> Anyone care to say what a Broadsoft implementation costs? I really don’t >>> even know what broadsoft sells, is it hardware box that we rack up in our >>> data center? >>> >>> From: VoiceOps [mailto:[email protected]] On Behalf Of Alex >>> Hardie >>> Sent: Tuesday, August 19, 2014 10:16 AM >>> To: Peter E >>> Cc: [email protected] >>> Subject: Re: [VoiceOps] Broadsoft MoH >>> >>> It's pretty advanced guys - and expensive for a reason - it's bullet proof. >>> Those centered around it being a POTS replacement are correct - when you >>> look at business continuity, scalability and reliability. Taking those >>> points into consideration it is the only platform that can exceed six 9's. >>> >>> Even more so when you compare it to something like Call Manager or an >>> Asterisk derivative... Asking either to scale is a mistake - at any load >>> they become as unstable as Gladys Kravitz on a triple espresso... >>> >>> Sent from my iPhone >>> >>> On Aug 19, 2014, at 9:30 AM, Peter E <[email protected]> wrote: >>> It may not be "the most advanced" but I'm not sure I agree with your "POTS >>> replacement" assessment either. We have many, many enterprise customers and >>> BW suits them just fine. >>> >>> >>> >>> On Aug 19, 2014, at 7:11 AM, Alex Balashov <[email protected]> >>> wrote: >>> The idea that Broadsoft is "the most advanced softswitch out there" is >>> woefully misguided. It is "the most expensive softswitch out there".. >>> >>> Otherwise, its feature set is geared toward generic, cookie-cutter POTS >>> replacement. >>> >>> On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <[email protected]> >>> wrote: >>> I was talking with a friend about their broadsoft implementation, and they >>> mentioned that the had a client complaining about Broadsoft's music on >>> hold's features. Basically, the said you could only upload one music file >>> at a time, and it would only play the beginning of that file every time. >>> Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or >>> other audio file for you. >>> >>> Sure enough I checked out Wholesalers implementation, and found the same >>> thing. Is this true for all Broadsoft installations? This seems like quite >>> a feature limitation for the most advanced softswitch out there. >>> >>> >>> VoiceOps mailing list >>> [email protected] >>> https://puck.nether.net/mailman/listinfo/voiceops >>> >>> >>> -- >>> Sent from my mobile, and thus lacking in the refinement one might expect >>> from a fully fledged keyboard. >>> >>> Alex Balashov - Principal >>> Evariste Systems LLC >>> 235 E Ponce de Leon Ave >>> Suite 106 >>> Decatur, GA 30030 >>> United States >>> Tel: +1-678-954-0671 >>> Web: http://www.evaristesys.com//, http://www.alexbalashov.com/ >>> _______________________________________________ >>> VoiceOps mailing list >>> [email protected] >>> https://puck.nether..net/mailman/listinfo/voiceops >>> _______________________________________________ >>> VoiceOps mailing list >>> [email protected] >>> https://puck.nether.net/mailman/listinfo/voiceops >>> _______________________________________________ >>> VoiceOps mailing list >>> [email protected] >>> https://puck.nether.net/mailman/listinfo/voiceops >> >> >> _______________________________________________ >> VoiceOps mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/voiceops >> >> >> >> >> _______________________________________________ >> VoiceOps mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/voiceops > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops
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