We're getting ready to provide VoIP Lines to a hotel (to go into an
existing PBX) They have a Mitel system as well. The Feed lines to the
Mitel are just POTS lines (started as straight POTS, now POTS out of a
FlexT1), so I can't imagine there is anything special about 911 other
than providing the hotel address. I'm guessing that the Mitel must do a
ringback or notification to the front desk on a 911 call, but we are not
involved in the PBX at all. The Pool Phone, and Elevator Phone both
just ring the front desk on off-hook.
On 4/3/2019 8:20 AM, Colton Conor wrote:
Carlos,
I did not know about these specific hotel 911 rules, so thank you for
letting me know. Has anyone actually provided service to hotels, and
can comment on this?
We have provided analog lines to a hotel, but then another vendor came
in and put in what looked like an old school Mitel system. They didn't
request anything fancy as far as e911 from us just the regular.
On Mon, Apr 1, 2019 at 9:00 PM Carlos Alvarez <caalva...@gmail.com
<mailto:caalva...@gmail.com>> wrote:
You might already know, but there are a number of specific
requirements for 911 calls from hotels, and lots of liability
risk. You will have to make sure you are compliant, and write up
documents showing how you will maintain compliance. I'm not an
expert on this by any means because we just don't do hotel service
at all. During a recent 911 training, the presenter just
referenced hotel challenges a few times but didn't go into it
since we don't work with that industry. One comment I remembered
is notifying the front desk and security/facilities team in "some
reliable way" which he didn't expound on.
On Sat, Mar 30, 2019 at 7:14 AM Colton Conor
<colton.co...@gmail.com <mailto:colton.co...@gmail.com>> wrote:
Anyone have recommendations on brands and models to deploy for
a hotel? We use Broadsoft as our voip switch, but the though
of using standard licenses for a 100 room hotel would be
expensive in monthly license cost alone. Hotel only wants 10
phone lines, so we are thinking about providing an onsite PBX
with 10 SIP trunks as the input.
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