The softphone app we're using (Acrobits Cloud Softphone). If you attempt to dial 911 via the app. It'll open the phones non-voip cellular dialer with 911 pre-typed. It actively doesn't allow you to call 911 via the app. Perhaps your apps are the same.
On Mon, Sep 27, 2021 at 3:00 PM Carlos Alvarez <caalva...@gmail.com> wrote: > We don't have a web portal for customers to do this, so it probably can't > be our position. We do have a ToS that says customers have to notify us by > email or support ticket if they move. I don't believe anyone ever has. I > wonder if that could still apply. > > Separately, I find this ridiculous. WTF? Can't use Wi-Fi for calls? > with respect to only the RingCentral Mobile Application, if you do not > have mobile service, as the RingCentral Mobile Application cannot send > emergency calls over Wi-Fi access > > > On Mon, Sep 27, 2021 at 11:47 AM Brandon Svec <bs...@teamonesolutions.com> > wrote: > >> I *think* this sums it up. RingCentral is big if not the biggest and I >> say that only because they undoubtably have a large legal team and got this >> right. They basically have a disclaimer that makes it the responsibility >> of the end user or customer administrator to update their location whenever >> they move around. Silly, I know.. but I think this is a defensible >> position to take legally. >> >> >> https://www.ringcentral.com/legal/last-update-October-15-2019/emergency-services.html#ring-promo-202103 >> *Brandon * >> >> >> On Mon, Sep 27, 2021 at 11:37 AM Carlos Alvarez <caalva...@gmail.com> >> wrote: >> >>> I just had a call with Bandwidth about using their Dynamic Location >>> Routing product to fill in the very specific location info required by this >>> act. However, I asked them a question he said had never been asked; what >>> are we to do with permanently mobile (all softphone) companies. I can't >>> believe that in 2021, people are still insisting on physical phones all the >>> time. I've get several soft-only customers, or maybe a physical phone for >>> a couple of receptionist type people. Some have offices that they almost >>> never use. >>> >>> So...what are the rest of you doing with this? >>> >>> I thought there was a legal option to say "don't use your mobile >>> softphone" but maybe not? >>> >>> _______________________________________________ >>> VoiceOps mailing list >>> VoiceOps@voiceops.org >>> https://puck.nether.net/mailman/listinfo/voiceops >>> >> _______________________________________________ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops >
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