Ours doesn't, but that's a good idea to share with the vendor. But in most cases, people are using the softphone on a laptop and there's no native phone app, nor a GPS, nor any other location info other than proximate wi-fi networks.
I can see no feasible way to meet the letter of the law, and hate to be depending on the good graces of a bureaucrat to know that it's an impossible task. On Mon, Sep 27, 2021 at 12:11 PM Nick Olsen <n...@141networks.com> wrote: > The softphone app we're using (Acrobits Cloud Softphone). If you attempt > to dial 911 via the app. It'll open the phones non-voip cellular dialer > with 911 pre-typed. It actively doesn't allow you to call 911 via the app. > Perhaps your apps are the same. > > On Mon, Sep 27, 2021 at 3:00 PM Carlos Alvarez <caalva...@gmail.com> > wrote: > >> We don't have a web portal for customers to do this, so it probably can't >> be our position. We do have a ToS that says customers have to notify us by >> email or support ticket if they move. I don't believe anyone ever has. I >> wonder if that could still apply. >> >> Separately, I find this ridiculous. WTF? Can't use Wi-Fi for calls? >> with respect to only the RingCentral Mobile Application, if you do not >> have mobile service, as the RingCentral Mobile Application cannot send >> emergency calls over Wi-Fi access >> >> >> On Mon, Sep 27, 2021 at 11:47 AM Brandon Svec <bs...@teamonesolutions.com> >> wrote: >> >>> I *think* this sums it up. RingCentral is big if not the biggest and I >>> say that only because they undoubtably have a large legal team and got this >>> right. They basically have a disclaimer that makes it the responsibility >>> of the end user or customer administrator to update their location whenever >>> they move around. Silly, I know.. but I think this is a defensible >>> position to take legally. >>> >>> >>> https://www.ringcentral.com/legal/last-update-October-15-2019/emergency-services.html#ring-promo-202103 >>> *Brandon * >>> >>> >>> On Mon, Sep 27, 2021 at 11:37 AM Carlos Alvarez <caalva...@gmail.com> >>> wrote: >>> >>>> I just had a call with Bandwidth about using their Dynamic Location >>>> Routing product to fill in the very specific location info required by this >>>> act. However, I asked them a question he said had never been asked; what >>>> are we to do with permanently mobile (all softphone) companies. I can't >>>> believe that in 2021, people are still insisting on physical phones all the >>>> time. I've get several soft-only customers, or maybe a physical phone for >>>> a couple of receptionist type people. Some have offices that they almost >>>> never use. >>>> >>>> So...what are the rest of you doing with this? >>>> >>>> I thought there was a legal option to say "don't use your mobile >>>> softphone" but maybe not? >>>> >>>> _______________________________________________ >>>> VoiceOps mailing list >>>> VoiceOps@voiceops.org >>>> https://puck.nether.net/mailman/listinfo/voiceops >>>> >>> _______________________________________________ >> VoiceOps mailing list >> VoiceOps@voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> >
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