Phillip Arena wrote: > I have been having a nightmare with iprimus lately. Indeed, I have > abused (nicely) the appropriate personnel and am keeping a record of > every disconnection that I consider unreasonable and am forwarding > this to iprimus for reimbursement. Should they refuse, then this is > time for me to change providers. The same problems have been > occurring on both my Mac and PC. Funny thing though, things have got > better since I 'spoke' to them. However, I'm continuing to keep a > tally of disconnections. > > Phil > > PS.....funny thing though, maybe it's simply a coincidence, but my > problems began around the same time iprimus started hosting 'big > brother'......maybe it's just me!! >
Ditto, but this all happened to me too, 12 months ago. I too was dilligent and kept a record of the unreasonable connections and made many forthright and reasonable requests for what I had paid for. There was no way of course however, that iPrimus was going to change their network strategies to suit me. Most telling however was our phone bill, to say it was unbelievable is to make no exageration. The money we were spending on the Internet connection would have paid for an ADSL account at the time, simply outrageous! That did it for me, not to mention the fact that they were hosting the BIG BOTHER website which no doubt gets priority over us. A switch to a "more expensive" Internet account using Westnet saved us hundreds in phone calls over the past twelve months. I came to a basic conclusion that one should not allow a tin-pot product to control another service which attracts a cost. In other words; spend up on the Internet account to save phone calls. Good Luck Paul
