On 28/4/04 10:58 AM, "Paul Day" <[EMAIL PROTECTED]> wrote:
> *sigh*
>
> Does anyone have any advice for me on where I can go from here?
>
> I'm having fun with NextByte Nedlands at the moment. I bought a new
> PowerBook and got given a 2nd hand one. They're now saying I was _told_ I
> was being given a 2nd hand model (while still paying full-price)...
>
> Problems with the PowerBook I was given:
> - Didn't come with a power adapter. One is apparently on order.
> - Didn't come with a travel plug.
> - Didn't come with the modem telephone line cable.
> - Power cord has a 6mm long cut in the outer sheath.
> - Packagaing all openned multiple times, slightly damaged - obviously old
> and used.
> - Head of 3rd screw in battery bay stripped.
> - Metal case around battery/latch button warped.
> - Fingerprint tarnishes inside the battery and RAM bays.
> - Came with 10.2 DVD in the drive with no documentation or license.
> Collected 10.3 the next day and it was only an upgrade set and was CDs
> rather than a DVD. Bit hard to do a fresh install with an upgrade set.
> - Came with an _iBook_ RCA/svideo adapter that I've since returned.
>
> The fun I've been having:
> Fri 16/04 - Picked up pBook.
> Sat 17/04 - Returned iBook RCA adapter, returned 10.2 DVD, picked up 10.3
> _upgrade_ CDs, got lent a power adapter.
> Sat 17/04 - Submitted a complaint by email to NextByte Nedlands outling
> issues I wanted corrected.
> Tues 20/04 - No response so submitted a follow-up by email asking for a
> response.
> Wed 21/04 - No response from Nedlands so emailed head office asking for a
> new PowerBook in box.
> Thu 22/04 - No response from Nedlands or head-office. Rang NextByte and
> spoke to Pete (Manager?). He said Christain was handling that for me but
> was busy - can he call me back.
> Thu 22/04 - No response from NextByte Nedlands. Sent formal complaint to
> Apple at [EMAIL PROTECTED], address suggested by AppleCare telphone
> operator.
> Thu 22/04 - AppleCare contacted Nedlands. Nedlands told them I was advised
> multiple times I was getting a 2nd hand machine (while still paying RRP)
> which is incorrect. Still no call from NextByte Nedlands.
>
> Does anyone have any advice for me on where to go from here? :( I thought
> owning a sexy new PowerBook would be fun...
>
> PD
>
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I believe contacting Dept of Consumer Affairs is well overdue.
It has worked for me.
But the lesson I have learnt is "get them involved when the problem starts"
--
Regards,
Stephen Chape
