Andrew, your explanation below of Quality of Service enabled would explain why my son says that there are times when his VoIP is flakey. This is particularly irritating to both parties when it is a business call.
Thank you
Merv

At 9:36 AM +1100 26/1/06, Andrew Nielsen wrote:
Andrew, Rob, Josh and the many other contributors - this has been a most useful discussion for me and I hope for others too. One of my sons from the dark side is on broadband with iinet and after examining my telephone accounts etc we then went to the whirlpool site and it seemed as though iinet was making a very reasonable offer with continuing costs comparable to other providers. If I have overlooked something please let me know.

Hi Merv, horses for courses. I was curious to know what criteria you used for making your selection.

As you have found, Whirlpool's Broadband Choice is an extremely useful tool for evaluating the offerings from technical and pricing points of view. I think that the discussion fora at Whirlpool can also be useful (if you can filter out the noise) to read feedback from users about things like customer service, billing accuracy, and especially network performance.

VoIP works best with Quality of Service (QoS) enabled within your ISP's network. For calls you make to the public switched telephone network (PSTN) that means QoS needs to be enabled on all the routers between the point where you connect to your ISP then all along the way until your call emerges onto the PSTN.

iiNet does appear to use QoS, as do some others.  Not all ISPs do.

Cheers, Andrew

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