I wonder if anyone could help my friend with this problem, or if
anyone has experienced similar things. BigPond are stating that she
is currently at 759Mb usage with her emails, and are going to start
charging her for
overuse. I have had a look at her mail folder in 'Users/Library/Mail'
and it is only 49.9Mb at present. She does not download anything off
the internet, and does not receive or send large files.
Can anyone be using her account, if so to what purpose? and how can
they do this? I assume that she does not need a firewall for the Mac,
as long as she downloads the latest security patches from Software
Update?
So it would appear that someone is downloading files using her
account? she only has one machine and lives alone. We have no idea
where this usage is coming from. I have copied her (Mrs Nola Turner)
into this
message, just in case you may wish to email her direct for more info.
She uses an iMac/1.83GHz intel/OS 10.4.4/512Mb RAM/320Gb HD.
Any help would be greatly appreciated
With thanks
Jon
Begin forwarded message:
From: Nola Turner <[EMAIL PROTECTED]>
Date: 25 May 2007 9:28:06 AM
To: [EMAIL PROTECTED]
Subject: Fwd: Your usage has reached 301MB [Reference Number:
070511-004254]
Dear Jon,
The email you requested, as follows,
Enjoy your day,
Love Nola
Begin forwarded message:
From: "The BigPond Team" <[EMAIL PROTECTED]>
Date: 24 May 2007 8:18:06 AM
To: [EMAIL PROTECTED]
Subject: Re: Your usage has reached 301MB [Reference Number:
070511-004254]
Reply-To: "The BigPond Team" <[EMAIL PROTECTED]
mail.custhelp.com>
Dear Nola,
Thank you once again for contacting us regarding this usage matter.
I appreciate your concern, and that you would like this matter
resolved. My name is Greg, and I will be glad to provide further
assistance.
I am sorry to say that the password tool that was mentioned
previously does not have a Mac equivalent. In order to change your
password you will need to call us on 13 POND (13 7663, option 3)
and we will be happy to create a new password for you. We can be
contacted between 8:00 am and 9:30 pm Monday to Friday, and 8:00
am to 8:00 pm Saturday and Sunday (AEST). Once you have been
provided with your new password you can change it by visiting the
'My BigPond' section of:
http://www.bigpond.com
For further information on this matter you may also wish to
contact our Technical Support Team. They are available 24 hours a
day, seven days a week on 133 933 or can be emailed from this page:
http://my.bigpond.com/help/contactus/techsupport/default.jsp
Your current usage is approximately 759 megabytes, and your new
billing month begins on June 5. Additional usage fees on the plan
you are subscribed to are charged at 15 cents per megabyte. I
would recommend that you contact us to ask for a Request for
Credit form once you receive your invoice for this billing month.
This form is our method of disputing additional usage fees.
As mentioned previously, we do not have specific information about
the sites and services being accessed via your account. Depending
on how your internet connection is set up, an unauthorised user
may be able to access your account while you are online. To stop
this intrusion, I would also recommend that you subscribe to the
BigPond® Personal Firewall.
The BigPond Personal Firewall establishes a barrier between your
computer and the internet, silently monitoring and blocking
internet traffic for suspicious activities. The BigPond Personal
Firewall uses industry-leading McAfee Personal Firewall Plus
software, updates or upgrades to the software will automatically
be provided as part of the monthly service. When you subscribe to
the BigPond Firewall service, you will receive an activation email
from BigPond that contains a link to a secure website for you to
download McAfee Personal Firewall.
For more information and to subscribe please visit:
https://my.bigpond.com/security/firewall/default.do
I hope this has been informative, and that you take advantage of
the extra protection we can provide for your account.
Thank you for choosing BigPond.
Kind regards,
Greg Buchanan
The BigPond Team
www.bigpond.com
**********
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ABN 33 051 775 556
If you no longer wish to receive marketing emails from Telstra,
you can change your subscription preference at http://
www.telstra.com.au/messaging/subscriptions.htm
The contents of this email are strictly confidential. If you are
not the intended recipient, any use, disclosure or copying of this
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If you have received this email in error, please notify Telstra
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**********
[---001:002672:13248---]
Nola Turner
13 Morden Street
Wembley Downs 6019
Perth
Western Australia
Tel: +61 (0 )8 92044097
Email: [EMAIL PROTECTED]
Jon Davison
Creative Training courses
The Futuresphere
Queenslea Drive
Claremont, WA 6010
t: 9442 1659
m: 0403 235938
e: [EMAIL PROTECTED]
www.eyeinthesky.com.au/esp/photoshop.html
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