Afternoon,
Virgin customer whom is subsidiary of Optus, using there network and
specifically there 3G provider.
I had to repair an iPhone through them it would have been back within
a week if courier had delivered when released by repair centre. But
after some searching on my part I found it was courier responsible for
delay.
It took 2 days to receive satchel, courier picked up that day, phone
arrives repair centre next business day. Repair centre finds warranty
fault, despatches new phone same day, phone should be delivered next
business day.
Alternatively take it to an Optus shop and they should be able to
provide a loan phone,? Virgin do, but Perth only one Virgin shop miles
from my location.
Insurance my understanding was they are supposed to release a new
phone to you for minimal charge being $50 I think and you send your
phone for repair and once determined warranty this charge is refunded.
Please do not take as being fact I just re-call such a deal from
somewhere it could have been Apple.
Personally if taking out insurance I would have done Applecare,
providing an extra year to warranty plus extras, and household
content insurance protects mobile phones from theft loss and some
damage.
Cheers!
`RobD...
On 30Sep2009, at 3:18 pm, James Anderson wrote:
Hi all,
My iPhone 3G appears to have a issue with it's doc-connector. (Not
communicating over USB, but is still charging. Have checked all
cables and possible software issues with no avail). Similar issue
has been reported online
Essentially the doc connector needs replacing, from what I can
ascertain. The phone is still under warranty and ALSO has insurance
with Optus.
After calling Optus I am informed that my iPhone needs to be sent
away and will be returned in around a MONTH! AND the excesses
involved may be up to $150 if it isn't a warranty repair.
After talking to the folks at Next Byte and Artref, they inform me
that the only way to get iPhones repaired under warranty is by
sending it through the network's repair arrangements.
I am contemplating getting an independent phone repair company in
Perth to repair the doc connector for $185 which would likely be
done overnight, but not covered by warranty.
I suspect someone on WAMUG has had to deal with repairing an iPhone
and I would appreciate any advice. Being without my phone for a
month is totally unacceptable, and it was for this reason I invested
in insurance which appears to be a joke.
Cheers, James
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