Hi all, Just to update you all on the best iPhone repair process I've come up with so far, since it is superior to the method Optus offers! (for a small fee).
1. Call Apple 1300 321 456 (put aside 20mins-40mins for being on hold!!) 2. Explain your issue and arrange 'advanced replacement'. Where they send you a replacement iPhone and a mailing bag and you post your iPhone back to them. The caveats are: the put a hold on your credit card for the value of the iPhone and charge you $39 for the advanced-replacement service. Much better than the month wait without a phone Optus was offering me. Let's just hope it all works out! Cheers James On Wed, Sep 30, 2009 at 8:19 PM, James Anderson <james.anderso...@gmail.com>wrote: > Hi everyone, thanks for your ideas and help. > > The standard Optus repair/replacement timeline which they advertise is > 5-10 working days to assess it and the a further 5-10 days for dispatching a > replacement/refurbished model, however they have a significant backlog and > talking to the Optus staff there have been people with iPhones waiting up to > 4 weeks. > > I have not spoken to Apple directly, just a couple of service centres, so > will try that tomorrow. Thanks to Craig for his suggestion. > Cheers, James > > On 30/09/2009, at 4:32 PM, RJDarts wrote: > > >> Afternoon, >> >> Virgin customer whom is subsidiary of Optus, using there network and >> specifically there 3G provider. >> >> I had to repair an iPhone through them it would have been back within a >> week if courier had delivered when released by repair centre. But after some >> searching on my part I found it was courier responsible for delay. >> >> It took 2 days to receive satchel, courier picked up that day, phone >> arrives repair centre next business day. Repair centre finds warranty fault, >> despatches new phone same day, phone should be delivered next business day. >> >> Alternatively take it to an Optus shop and they should be able to provide >> a loan phone,? Virgin do, but Perth only one Virgin shop miles from my >> location. >> >> Insurance my understanding was they are supposed to release a new phone to >> you for minimal charge being $50 I think and you send your phone for repair >> and once determined warranty this charge is refunded. Please do not take as >> being fact I just re-call such a deal from somewhere it could have been >> Apple. >> >> Personally if taking out insurance I would have done Applecare, providing >> an extra year to warranty plus extras, and household content insurance >> protects mobile phones from theft loss and some damage. >> >> Cheers! >> `RobD... >> >> On 30Sep2009, at 3:18 pm, James Anderson wrote: >> >> >>> Hi all, >>> >>> My iPhone 3G appears to have a issue with it's doc-connector. (Not >>> communicating over USB, but is still charging. Have checked all cables and >>> possible software issues with no avail). Similar issue has been reported >>> online >>> >>> Essentially the doc connector needs replacing, from what I can ascertain. >>> The phone is still under warranty and ALSO has insurance with Optus. >>> >>> After calling Optus I am informed that my iPhone needs to be sent away >>> and will be returned in around a MONTH! AND the excesses involved may be up >>> to $150 if it isn't a warranty repair. >>> >>> After talking to the folks at Next Byte and Artref, they inform me that >>> the only way to get iPhones repaired under warranty is by sending it through >>> the network's repair arrangements. >>> >>> I am contemplating getting an independent phone repair company in Perth >>> to repair the doc connector for $185 which would likely be done overnight, >>> but not covered by warranty. >>> >>> I suspect someone on WAMUG has had to deal with repairing an iPhone and I >>> would appreciate any advice. Being without my phone for a month is totally >>> unacceptable, and it was for this reason I invested in insurance which >>> appears to be a joke. >>> >>> Cheers, James >>> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> >>> >>> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> >> >> > -- James Anderson M +61403 926 510 E ja...@anderson-au.com -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
