Hi All,
I agree with what Dan has said, so no need to reiterate what has been
said.
One thing Ronni could do is subscribe to the list with a different
email address, then set an out of office reply to anyone who emails
direct to that address. Obviously her current email address might
need to be retired, but it might solve this issue if the perpitrators
don't heed the group's wishes!
Seeya
Rod!
Sent from my iPhone
On 07/10/2009, at 10:46 AM, Daniel Kerr <wa...@macwizardry.com.au>
wrote:
Hi James
I understand what you're saying, but sometimes in Ronni's good
nature she
finds it hard to say "no", so ends up doing the work, researching and
finding answers for people.
The auto reply part to WAMUG means that all posts go straight back
to list.
You have to change the address or type it manually for it to go to
someone
off list.
She has some "generic" letters for people advising them about charges
offlist, but if we can "stop it before it happens", then that is the
main
part of the email.
At the end of each mail posting are the links to the Archives,
Mailing List
Guidelines and Unsubscribing, so not sure how we can make that more
"readily
available". Move it to the top of every email perhaps (if possible)?
(Side note - archives seem to work fine for me. I looked online and
saw this
thread and Rick's post, which were the most current ones).
Kind Regards
Daniel
On 7/10/09 9:53 AM, "James / Hans Kunz" <sad...@iinet.net.au> wrote:
i agree with Daniel, there is a but....
wamug cannot prevent offline postings, but the receiver (eg Ronni)
would have to setup a generic letter that explains that direct
requests for support attracts a fee (or give a donation to wamug),
this will pin down most of the problems and our gurus get
'reimbursed' for their work.....
wamug may have to find a way to make it more obvious to all list
members that there is a comprehensive archive with ton's of hints to
help solving a problem...(right now the archives seem to be offline)
cheers James
SAD Technic
Video Productions, Electronic repairs
U3 / 6 Chalkley Pl
Bayswater WA 6053
+618 9370 5307,+618 6262 5707, 0414 421 132
http://www.iinet.net.au/~saddas
skype: barleeway
over 40 years in electronics
On 07/10/2009, at 9:07, Richard Anderson wrote:
I notice that the e-mail addresses of members are often included in
WAMUG postings. So offline questions are made possible.
Should these e-mail addresses be deleted from WAMUG postings?
Dick Anderson
On 06/10/2009, at 10:01 PM, Daniel Kerr wrote:
Hi WAMUG
As much as I hate to "open a can of worms", I need to address this
issue to
the list.
The WAMUG list is set up as a free support group for all to ask
their
questions and others to offer advice and "fixes" to problems or
their own
experience.
Unfortunately of late their have been large amounts of email
"questions"
sent directly to people rather then going through the list, Ronni
in
particular.
Although this may be seen as "just a small question", it only
takes 10 of
these small questions to add up. If spending 10-15 minutes on
these "small"
questions then it doesn't take long to add up to 2-3 hours alone.
Ronni (and others) gives her time and advice (and research) free
to the
list, and unfortunately it's now starting to become a problem with
the
number of people contacting her offlist rather then going through
the list
first.
This recently became a problem and as such Ronni unsubscribed from
the list
to avoid some of this problem. Luckily for us (the list), we
managed to
persuade her back to the list. However, if we don't address this
issue, then
we may see the same occur and not be able to persuade her back to
this list
next time. I know we would hate to see this happen.
As contacting offlist can be seen as a "consulting" service, then
Ronni
would be entitled to charge for this, as she does for some of her
other
clients. (As does any other organisation these days. Have you
tried to ring
a lawyer or accountant recently and just ask them a "little"
question.
They're more then happy to answer it,..they just add it to your
bill... in 6
minute increments.) :o)
I'm not trying to start a flame war or a big long thread here, and
not out
to offend or upset anyone. I just need to put this to the list so
people are
aware. (If it's not said, then no one is aware).
I hope all can understand and appreciate this, and would ask that
this
"protocol" be followed.
Also, some may find the Guidelines and Etiquette for the list
useful for
reference as well.
<http://www.wamug.org.au/mailing-list/>
Thanks in advance for everyone's understanding.
Kind Regards
Daniel Kerr
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**For everything Macintosh**
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