Hi Ronni Thanks for that. There is a old hard drive attached that she was transferring some files from. I will try all that when I get home
Cheers Pedro Another iPhone production On 22/07/2010, at 9:01, Ronda Brown <ro...@mac.com> wrote: > > > On 20/07/2010, at 11:09 PM, Pedro wrote: > >> On 20/07/2010, at 10:44 PM, Daniel Kerr wrote: >> >>> On 20/7/10 10:27 PM, "Pedro" <pfow...@iinet.net.au> wrote: >>> >>>> >>>> Evening all >>>> >>>> Am having some shut down problems with my other half's 27" iMac. >>>> >>>> 3.06 GHz intel core duo >>>> 4GB 1067 MHz >>>> OS X 10.6.4 >>>> >>>> Every time we shut it down (from the apple menu) the following happens, the >>>> screen darkens like a curtain coming down and the following warning comes >>>> up. >>>> >>>> 'You need to restart your computer. Hold down the power button until it >>>> turns >>>> off, >>>> then press the power button again' >>>> This is repeated in several languages. >>>> >>>> The restart goes as normal and with no problems except for the following >>>> warning >>>> >>>> ' You shut down the computer because of a problem' with an option to >>>> report or >>>> ignore >>>> >>>> Any help gratefully received >>>> >>>> regards >>>> >>>> Pedro >>>> >>> >>> >>> Hi Pedro >>> >>> What you've mentioned is called a Kernel Panic. >>> It can happen for a variety of reasons, both software based and hardware >>> based. >>> >>> First thing I would try is to repair Permissions from Disk Utility. >>> After that if still problems, reinstall the 10.6.4 Combo update from the >>> Apple download. >>> <http://support.apple.com/kb/DL1048> >>> >>> If you're fairly game, you can also work through Console (Applicataions - >>> Utility Folder - Console). That can sometimes list what is causing the >>> Kernel Panic and point to the problem. >>> >>> These three links may also help to trace the problem,... >>> <http://support.apple.com/kb/ht1392> >>> <http://support.apple.com/kb/ht2546> >>> <http://www.thexlab.com/faqs/kernelpanics.html> >>> >>> Kind regards >>> Daniel >>> >>> --- >>> Daniel Kerr >>> MacWizardry >>> >>> Phone: 0414 795 960 >>> Email: <daniel @ macwizardry . com . au> >>> Web: <http://www.macwizardry.com.au> >>> >>> >>> **For everything Macintosh** >>> >>> >>> >> >> Hi Daniel >> >> Thanks for the prompt reply, I have tried the repair permissions to no >> avail, I will try the combo upgrade next. >> >> The only software change I am aware of is Dropbox which apparently installs >> Growl without any knowledge. >> >> cheers >> >> Pedro > > Hi Pedro, > > If running the Combo OS X 10.6.4 doesn't solve the Kernel Panic on the iMac. > Do you have any external devices attached to the iMac? > If so, disconnect all external devise except keyboard and mouse. > See if you experience any Kernel Panic then. > > Kernel panics are usually caused by a hardware problem or software as Daniel > has mentioned. > Frequently RAM, a USB device or a Firewire device can cause Kernel Panic. > > Do you have an Apple Hardware Test disc? Running the Apple Hardware Test in > Loop Mode is an excellent troubleshooting step for finding intermittent > hardware problems. It is especially useful when troubleshooting intermittent > kernel panics. > If Loop Mode is supported by the version of the Apple Hardware Test you are > using, you run the Extended Test in Loop Mode by pressing Control-L before > starting the test. > 'Looping On' should appear in the right window. Then click the Extended Test > button.The test will run continuously until a problem is found. > If a problem is found, the test will cease to loop, indicating the problem it > found. > If the test fails, be sure to write down the exact message associated with > the failure. > In some cases, RAM problems did not show up until nearly 40 loops, so give it > a good run, perhaps overnight. > > In case no problem is found after running the test overnight, you can exit > the loop and stop the test by clicking on the Stop Test or Cancel buttons. > > > Cheers, > Ronni > > 17" MacBook Pro Intel Core i7 > 2.66GHz / 4GB / 1067 MHz DDR3 / 500GB Serial ATA Drive @ 7200rpm > > OS X 10.6.3 Snow Leopard > Windows 7 Ultimate (under sufferance) > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> > -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
