i'm using voip for the last 4 years, in the beginning it appeared unreliable, but for the last3 years its fine, in the router the quality of service (qos) has to be set, so disruption through downloads are minimized, if you are on a slow line (< 2mbit/s) then yes you may have probs on going i'm using the original belkin phone adaptor connected to a netgear router/modem combo (dg834) through iinet James SAD Technic U3 6 Chalkley Pl Bayswater WA Australia +618 9370 5307 mob 0414 421132 (international +614 14421132) sad...@iinet.net.au http://www.members.iinet.net.au/~saddas/
Patience and perseverance have a magical effect before which difficulties disappear and obstacles vanish. On 11/06/2011, at 5:10 PM, McCallum Malcolm wrote: > I have been with Westnet for a LONG time and am viewing the present debacle > with growing concern. As you know I am moving to a new house and was > considering installing VOIP as the telephone and internet service. I had > thought that the choice of who to go with was a 'no brainer 'but after all > the comments on Wamug AND the following i am now not so sure. I have never > used VOIP and wanted to know the ins and outs of it so I rang Westnet and > asked if I could come down and talk to them about it.The short answer was NO > and the long answer was NO. They would come and install it for a price but I > could not sit 'face to face' with anyone. I was appalled as I have been a > loyal customer for years and have sung their praises. NO MORE:-( > Malcolm McCallum > > doc...@westnet.com.au > Skype docmactor > > Mac > > > On 10/06/2011, at 4:09 PM, Michael Hawkins wrote: > >> Daniel, >> >> Westnet used to send me a text based invoice/receipt, but have stopped doing >> so. There's now a requirement that I log onto to the website and find and >> download the receipt. >> >> As far as I'm concerned, the customer shouldn't have to do that. The >> invoice and the receipt should be sent to the customer. Doing BAS statements >> takes enough time as it is. I don't see why Westnet's new system should add >> to the pain. >> >> I've been with Westnet for 7 or 8 years and was with iinet for about 9 >> years before that but changed to Westnet in the days when iinet thought >> nothing of putting customers on hold for 45 minutes or so. >> >> The previous problem I had with Westnet was last year when it allocated my >> user name and email address to a new subscriber in Brisbane, and then said I >> would have to change my subscription to accommodate that. I refused to do so >> and now have listed as alternative email addresses every permutation I could >> think of, of my name. At the time I thought It rather bizarre that Westnet >> would tell a customer of 7 or 8 years standing to take a running jump >> because of a mistake that Westnet had made, but stayed with Westnet because >> of its excellent service in the early days. >> >> This debacle with invoices and receipts may be a glitch, but it proves to >> be a deliberate move to save sending out emails with text based invoice >> receipts, the last straw. >> >> Regards, >> >> Michael Hawkins. >> >> From: Daniel Kerr <dan...@macwizardry.com.au> >> Reply-To: WAMUG Mailing List <wamug@wamug.org.au> >> Date: Fri, 10 Jun 2011 13:34:33 +0800 >> To: WAMUG Mailing List <wamug@wamug.org.au> >> Subject: Re: Westnet Invoices >> >> I'm not with Westnet, but iinet. I find their invoice system no problem at >> all. I've been with them for about 7-8 years or more. They send me a text >> based invoice with a link where I can log in and get it again in PDF if >> needed from toolbox. Then about 10 days later (or less) the amount gets >> charged to my credit card. >> But never had any problem with it at all. So quite surprised Westnet isn't >> similar. >> Mind you, I know my invoice is about the same every month so don't really >> check it in too much detail. :) >> >> Hopefully it's just a "glitch" in the changeover :) >> I find Westnet and iinet still very good and recommend to people if asked. >> >> Kind regards >> Daniel >> >> Sent from my iPhone >> >> --- >> Daniel Kerr >> MacWizardry >> >> Phone: 0414 795 960 >> Email: dan...@macwizardry.com.au >> Web: <http://www.macwizardry.com.au> >> >> >> **For Everything Macintosh** >> >> On 10/06/2011, at 1:04 PM, Ronda Brown <ro...@mac.com> wrote: >> >>> Hi Severin, >>> >>> I received for a short time awhile back, the email saying that the invoice >>> is available to view, but it quickly reverted back to my receiving the >>> emailed invoice PDF on the 1st of the month & then the emailed Receipt on >>> the 5th of the month. >>> >>> Cheers, >>> Ronni >>> >>> >>> On 10/06/2011, at 12:49 PM, Severin Crisp wrote: >>> >>>> My experience too, more or less. I get an email 1 or 2 of month reminding >>>> me that the invoice is available to view, and I log in to do this. On the >>>> 5 day I get an email with the paid invoice included. >>>> Severin Crisp >>>> >>>> On 10/06/2011, at 12:32 PM, Ronda Brown wrote: >>>> >>>>> Hi Michael, >>>>> >>>>> I have not experienced what you have mentioned below. >>>>> >>>>> I’m still receiving from Westnet an emailed Invoice on the 1st of the >>>>> Month and then an emailed Receipt on the 5th of each Month. >>>>> I don’t have to login to my Account. >>>>> >>>>> Cheers, >>>>> Ronni >>>>> >>>>> On 10/06/2011, at 11:52 AM, Michael Hawkins wrote: >>>>> >>>>>> Westnet has recently "upgraded" its invoicing system. It informed >>>>>> subscribers of the change by sending out an email with subject heading >>>>>> "Your Westnet Phone Invoice". The email starts with the salutation "Dear >>>>>> Valued Member." >>>>>> >>>>>> That is, of course, the generic indication that you are anything but. >>>>>> >>>>>> Until this month, each month Westnet has emailed an invoice followed a >>>>>> day or two later by a receipt. >>>>>> >>>>>> Westnet now requires that customers log on to their account by logging >>>>>> on. I don't know if all members have had the same difficulty >>>>>> >>>>>> I have had, but the invoices are not available to be viewed. Nor are >>>>>> receipts. >>>>>> >>>>>> Westnet's explanation is that: >>>>>> Customers have a download limit. >>>>>> If invoices and receipts are sent out automatically by Westnet, that >>>>>> may cause the down load limit to be exceeded. >>>>>> Therefore, every customer must log-on and retrieve their account >>>>>> information, and then download it. >>>>>> When Westnet gets the new system working, customers will be able to view >>>>>> invoices and receipts on-line. >>>>>> The lack of logic is appalling. >>>>>> >>>>>> Alternatively, Westnet/Iiinet's lack of technical expertise has been >>>>>> exposed. >>>>>> >>>>>> If receipt of an email from Westnet took the customer over the download >>>>>> limit, why doesn't logging on and downloading the invoice have the same >>>>>> effect? >>>>>> >>>>>> The answer from Westnet is that is because the download is within the >>>>>> "Free zone". >>>>>> >>>>>> So, why isn't an email plus attachment sent by Westnet to the customer >>>>>> within the "Free zone"? >>>>>> >>>>>> Why has Westnet/iinet inflicted a new system on "Valued Customers", >>>>>> before making sure the system works? >>>>>> >>>>>> Other questions are whether it is legal for Westnet/iinetl to use an >>>>>> automatic payment system to pay itself before the customer receives an >>>>>> invoice and has the opportunity to query it, and whether it is legal for >>>>>> Westnet/iinet to pay itself and not send the customer an invoice. >>>>>> >>>>>> Note the use of the word "send". >>>>>> >>>>>> If this new system has been introduced to avoid the possibility of any >>>>>> customer suffering an inconvenience because receipt of the invoice and >>>>>> receipt of the receipt has caused the customer to exceed a monthly down >>>>>> load limit, how many more customers are inconvenienced by having to log >>>>>> on, navigate their way to the relevant webpage, and then download for >>>>>> themselves the invoice and tax receipt? >>>>>> >>>>>> The answer is that every customer is inconvenienced by being required to >>>>>> log on to (a) get the invoice and (b) log on again a few days later get >>>>>> the receipt. >>>>>> >>>>>> Can anyone suggest an internet service provider for whom a "Valued >>>>>> Memberr" is in fact, valued? >>>>>> >>>>>> Regards to all, >>>>>> >>>>>> Michael Hawkins. >>>>>> >>>>>> >>>>> >>>>> >>> >>> >>> >>> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> > > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
