Hi Michael, I have not experienced what you have mentioned below.
I’m still receiving from Westnet an emailed Invoice on the 1st of the Month and then an emailed Receipt on the 5th of each Month. I don’t have to login to my Account. Cheers, Ronni On 10/06/2011, at 11:52 AM, Michael Hawkins wrote: > Westnet has recently "upgraded" its invoicing system. It informed subscribers > of the change by sending out an email with subject heading "Your Westnet > Phone Invoice". The email starts with the salutation "Dear Valued Member." > > That is, of course, the generic indication that you are anything but. > > Until this month, each month Westnet has emailed an invoice followed a day or > two later by a receipt. > > Westnet now requires that customers log on to their account by logging on. I > don't know if all members have had the same difficulty > > I have had, but the invoices are not available to be viewed. Nor are receipts. > > Westnet's explanation is that: > Customers have a download limit. > If invoices and receipts are sent out automatically by Westnet, that may > cause the down load limit to be exceeded. > Therefore, every customer must log-on and retrieve their account information, > and then download it. > When Westnet gets the new system working, customers will be able to view > invoices and receipts on-line. > The lack of logic is appalling. > > Alternatively, Westnet/Iiinet's lack of technical expertise has been exposed. > > If receipt of an email from Westnet took the customer over the download > limit, why doesn't logging on and downloading the invoice have the same > effect? > > The answer from Westnet is that is because the download is within the "Free > zone". > > So, why isn't an email plus attachment sent by Westnet to the customer within > the "Free zone"? > > Why has Westnet/iinet inflicted a new system on "Valued Customers", before > making sure the system works? > > Other questions are whether it is legal for Westnet/iinetl to use an > automatic payment system to pay itself before the customer receives an > invoice and has the opportunity to query it, and whether it is legal for > Westnet/iinet to pay itself and not send the customer an invoice. > > Note the use of the word "send". > > If this new system has been introduced to avoid the possibility of any > customer suffering an inconvenience because receipt of the invoice and > receipt of the receipt has caused the customer to exceed a monthly down load > limit, how many more customers are inconvenienced by having to log on, > navigate their way to the relevant webpage, and then download for themselves > the invoice and tax receipt? > > The answer is that every customer is inconvenienced by being required to log > on to (a) get the invoice and (b) log on again a few days later get the > receipt. > > Can anyone suggest an internet service provider for whom a "Valued Memberr" > is in fact, valued? > > Regards to all, > > Michael Hawkins. > > -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
