I have been with Westnet for a LONG time and am viewing the present debacle with growing concern. As you know I am moving to a new house and was considering installing VOIP as the telephone and internet service. I had thought that the choice of who to go with was a 'no brainer 'but after all the comments on Wamug AND the following i am now not so sure. I have never used VOIP and wanted to know the ins and outs of it so I rang Westnet and asked if I could come down and talk to them about it.The short answer was NO and the long answer was NO. They would come and install it for a price but I could not sit 'face to face' with anyone. I was appalled as I have been a loyal customer for years and have sung their praises. NO MORE:-( Malcolm McCallum
doc...@westnet.com.au Skype docmactor Mac On 10/06/2011, at 4:09 PM, Michael Hawkins wrote: > Daniel, > > Westnet used to send me a text based invoice/receipt, but have stopped doing > so. There's now a requirement that I log onto to the website and find and > download the receipt. > > As far as I'm concerned, the customer shouldn't have to do that. The invoice > and the receipt should be sent to the customer. Doing BAS statements takes > enough time as it is. I don't see why Westnet's new system should add to the > pain. > > I've been with Westnet for 7 or 8 years and was with iinet for about 9 years > before that but changed to Westnet in the days when iinet thought nothing of > putting customers on hold for 45 minutes or so. > > The previous problem I had with Westnet was last year when it allocated my > user name and email address to a new subscriber in Brisbane, and then said I > would have to change my subscription to accommodate that. I refused to do so > and now have listed as alternative email addresses every permutation I could > think of, of my name. At the time I thought It rather bizarre that Westnet > would tell a customer of 7 or 8 years standing to take a running jump > because of a mistake that Westnet had made, but stayed with Westnet because > of its excellent service in the early days. > > This debacle with invoices and receipts may be a glitch, but it proves to be > a deliberate move to save sending out emails with text based invoice > receipts, the last straw. > > Regards, > > Michael Hawkins. > > From: Daniel Kerr <dan...@macwizardry.com.au> > Reply-To: WAMUG Mailing List <wamug@wamug.org.au> > Date: Fri, 10 Jun 2011 13:34:33 +0800 > To: WAMUG Mailing List <wamug@wamug.org.au> > Subject: Re: Westnet Invoices > > I'm not with Westnet, but iinet. I find their invoice system no problem at > all. I've been with them for about 7-8 years or more. They send me a text > based invoice with a link where I can log in and get it again in PDF if > needed from toolbox. Then about 10 days later (or less) the amount gets > charged to my credit card. > But never had any problem with it at all. So quite surprised Westnet isn't > similar. > Mind you, I know my invoice is about the same every month so don't really > check it in too much detail. :) > > Hopefully it's just a "glitch" in the changeover :) > I find Westnet and iinet still very good and recommend to people if asked. > > Kind regards > Daniel > > Sent from my iPhone > > --- > Daniel Kerr > MacWizardry > > Phone: 0414 795 960 > Email: dan...@macwizardry.com.au > Web: <http://www.macwizardry.com.au> > > > **For Everything Macintosh** > > On 10/06/2011, at 1:04 PM, Ronda Brown <ro...@mac.com> wrote: > >> Hi Severin, >> >> I received for a short time awhile back, the email saying that the invoice >> is available to view, but it quickly reverted back to my receiving the >> emailed invoice PDF on the 1st of the month & then the emailed Receipt on >> the 5th of the month. >> >> Cheers, >> Ronni >> >> >> On 10/06/2011, at 12:49 PM, Severin Crisp wrote: >> >>> My experience too, more or less. I get an email 1 or 2 of month reminding >>> me that the invoice is available to view, and I log in to do this. On the >>> 5 day I get an email with the paid invoice included. >>> Severin Crisp >>> >>> On 10/06/2011, at 12:32 PM, Ronda Brown wrote: >>> >>>> Hi Michael, >>>> >>>> I have not experienced what you have mentioned below. >>>> >>>> I’m still receiving from Westnet an emailed Invoice on the 1st of the >>>> Month and then an emailed Receipt on the 5th of each Month. >>>> I don’t have to login to my Account. >>>> >>>> Cheers, >>>> Ronni >>>> >>>> On 10/06/2011, at 11:52 AM, Michael Hawkins wrote: >>>> >>>>> Westnet has recently "upgraded" its invoicing system. It informed >>>>> subscribers of the change by sending out an email with subject heading >>>>> "Your Westnet Phone Invoice". The email starts with the salutation "Dear >>>>> Valued Member." >>>>> >>>>> That is, of course, the generic indication that you are anything but. >>>>> >>>>> Until this month, each month Westnet has emailed an invoice followed a >>>>> day or two later by a receipt. >>>>> >>>>> Westnet now requires that customers log on to their account by logging >>>>> on. I don't know if all members have had the same difficulty >>>>> >>>>> I have had, but the invoices are not available to be viewed. Nor are >>>>> receipts. >>>>> >>>>> Westnet's explanation is that: >>>>> Customers have a download limit. >>>>> If invoices and receipts are sent out automatically by Westnet, that may >>>>> cause the down load limit to be exceeded. >>>>> Therefore, every customer must log-on and retrieve their account >>>>> information, and then download it. >>>>> When Westnet gets the new system working, customers will be able to view >>>>> invoices and receipts on-line. >>>>> The lack of logic is appalling. >>>>> >>>>> Alternatively, Westnet/Iiinet's lack of technical expertise has been >>>>> exposed. >>>>> >>>>> If receipt of an email from Westnet took the customer over the download >>>>> limit, why doesn't logging on and downloading the invoice have the same >>>>> effect? >>>>> >>>>> The answer from Westnet is that is because the download is within the >>>>> "Free zone". >>>>> >>>>> So, why isn't an email plus attachment sent by Westnet to the customer >>>>> within the "Free zone"? >>>>> >>>>> Why has Westnet/iinet inflicted a new system on "Valued Customers", >>>>> before making sure the system works? >>>>> >>>>> Other questions are whether it is legal for Westnet/iinetl to use an >>>>> automatic payment system to pay itself before the customer receives an >>>>> invoice and has the opportunity to query it, and whether it is legal for >>>>> Westnet/iinet to pay itself and not send the customer an invoice. >>>>> >>>>> Note the use of the word "send". >>>>> >>>>> If this new system has been introduced to avoid the possibility of any >>>>> customer suffering an inconvenience because receipt of the invoice and >>>>> receipt of the receipt has caused the customer to exceed a monthly down >>>>> load limit, how many more customers are inconvenienced by having to log >>>>> on, navigate their way to the relevant webpage, and then download for >>>>> themselves the invoice and tax receipt? >>>>> >>>>> The answer is that every customer is inconvenienced by being required to >>>>> log on to (a) get the invoice and (b) log on again a few days later get >>>>> the receipt. >>>>> >>>>> Can anyone suggest an internet service provider for whom a "Valued >>>>> Memberr" is in fact, valued? >>>>> >>>>> Regards to all, >>>>> >>>>> Michael Hawkins. >>>>> >>>>> >>>> >>>> >> >> >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
