Thanks Stuart. He bought it over the counter at a local Dick Smith store. The "Tech-sperts" I think they call themselves. This should test that little promotional title!
Whilst these are Apple products I am trying to load, I suspect the fundamental problem is the HP computer and Windows 7 running 64bit. Unless one of our > go into your > friendly "apple" service and support consultants (ie they are independent > consultants that provide support for apple products) or Apple reseller > stores. are experienced with both, I feel like this will fall into the cracks and be lost in the deep mire that is Windows problem solving. Tim On 04/09/2011, at 10:22 AM, Stuart Evans wrote: > > As others have said the genius bar will help with "Apple" products, but as > soon as they get a sniff of a 3rd party product you'll get a cold shoulder. > The same is true of Applecare telephone support. > > Try google, apple.com.au/support, and forums such as this, or go into your > friendly "apple" service and support consultants (ie they are independent > consultants that provide support for apple products) or Apple reseller > stores. > > Your first visit should be to where he bought it from, as they should be > able to help. As a matter of course we provide initial setup help at no > extra cost for our customers, Windows or Mac. Unless of course he bought it > online! > > Cheers, > Stuart > > > On 4/09/11 9:44 AM, "Tim Law" <t...@peoplehelp.com.au> wrote: > >> >> Hello, >> >> I've not used the Apple Genius bar service at the Apple Store in Perth >> before, >> so am wondering if my (sons) problem can be addressed by them. >> >> He bought an iPod Touch yesterday and plugged it into his (Yes I know this is >> the MAC user group :-) HP laptop running Windows 7 in 64 bit mode that had >> iTunes installed and a music library in place. I'm hoping they can, as it >> is >> a one day old iPod Touch, and we are having trouble installing iTunes to >> allow >> the iPod Touch to connect and sync. >> >> After four hours his diligent father has given up trying to get the thing to >> accept the iPod Touch, and for iTunes to install correctly. My solution will >> be to add a new user account to my Mac Mini running Lion and letting him sync >> his iTunes music via the Mac and Home Share. The iPod Touch works fine, as we >> come to expect, when connected to the Mac. >> >> It appears this is a common problem for PC users running Windows in 64bit and >> I cannot find a workable solution. I have tried removing and reinstalling all >> Apple products from his PC - using both their own installers, and the PC >> uninstall process, and I am completely sure I have downloaded the 64 bit >> version of iTunes to reinstall - which I have done several times. There are >> unhelpful dialogues that come up even though iTunes indicates it has >> installed >> correctly, clearly it has not as some drivers are missing from the expected >> folders. - yay for Windows..... :-( Bring on iCloud!! >> >> My query is not to help me problem solve, rather to ask whether this is the >> sort of problem that can be addressed by the Apple Store?. Or given the >> calamity that is Windows 64 bit is best for me to just use my work around of >> letting him use a new user account on my Mac Mini to sync and wait for >> iCloud? >> >> Thanks >> >> Tim >> >> >> >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> >> > > > Stuart Evans > T4 Technology > > > ALBANY > Shop 6, 69 Lockyer Avenue, Albany, WA, 6330 > T> 08 9842 9660 > F> 08 9842 9664 > E> stuart.ev...@t4.com.au > > BUNBURY > Unit 2/14 Rose Street, Bunbury, WA, 6230 > T> 08 9721 9660 > F> 08 9842 9664 > > P PLEASE CONSIDER THE ENVIRONMENT BEFORE YOU PRINT THIS E-MAIL > ____________________________________________________________________________ > _________________________ > > IMPORTANT INFORMATION: DISCLAIMER > > This correspondence is for the named person's use only. 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