Ronni, Thank you for advising me of the firmware update <http://support.netcommwireless.com/product/3g/3g21wb> BigPond should have so advised me.
I followed the firmware update instructions, but I am not sure the update was effective, as I did not receive an acknowledgement to that effect. The instructions were not as clear as I would have liked, what with all the references to Windows. Nevertheless, I noted these changes on re-connecting: Safari Version 5.1.7 (6534.57.2) is very lively, much more so than I have seen in many months. A vast improvement in browser speed. Speedtest.net results: Download speed 1.50 Mbps Upload speed 0.61 Mbps at 6 PM, at time when it has usually been much slower. In a word, the connection is better. However, I will be looking for a different ISP. The last time I did this, BigPond was the only choice. With thanks, Vlad > From: Vladimir James <ink...@bigpond.com> > Date: 29 September 2012 8:27:51 PM AWST > To: WAMUG Mailing List <wamug@wamug.org.au> > Subject: Slow connections and ISP excuses > Reply-To: wamug@wamug.org.au > > > Discussions regarding speed tests brought on this rant. > > I have barely satisfactory download speeds much to the time. But when the > traffic increases, the speeds are woeful. For example: On Sept 19, 9:54 PM > download speed 0.09 Mbps. upload speed 0.00 Mbps. When I complain to BigPond, > they send the usual form letter, which includes the most infuriating excuse > for slow network speed. They cite "user numbers" as a likely reason for a > slow connection. Of course, they are correct, as I have better speeds when > the numbers thin out. > > But … it's BigPond that signs up the numbers. It's BigPond that takes the > fees from those numbers. Then, BigPond has the gall to use those numbers to > explain why I've got slow speeds. It's BigPond that controls those numbers, > not me. > > I maintain that the ISP must restrict the numbers if they are to meet their > contractual obligations to users. I, and other users like me, expect a fair > go, not baloney excuses based on corporate greed. > > Vlad James > Sawyers Valley > wireless (NetComm 3G21WB) > 27" iMac 2.8 GHz i5 8GB > OS X 10.6.8 > > > > > From: Ronni Brown <ro...@mac.com> > Date: 30 September 2012 9:57:47 AM AWST > To: wamug@wamug.org.au > Subject: Re: Slow connections and ISP excuses > Reply-To: wamug@wamug.org.au > > > Hi Vlad, > > I certainly won't disagree with you Re: Bigpond, I never recommend Bigpond to > my clients, family or friends. > That said though, have you upgraded the Firmware on the Netcomm 3G21WB? > > The Telstra Elite Modem (Netcomm 3G21WB) has a known issue with certain > firmware versions which prevents these modems from automatically selecting > the external antenna. > The good news is that a firmware update is available that allows you to > manually select the external antenna in the web interface of the modem. If > you experience problems, please Download the upgrade from Netcomm Support > > <http://support.netcommwireless.com/product/3g/3g21wb> > > Cheers, > Ronni > > 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" > 2.3GHz / 8GB / 750GB @ 7200rpm HD > > OS X 10.8.2 Mountain Lion > Windows 7 Ultimate (under sufferance) -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.wamug.org.au/pipermail/wamug.org.au-wamug/attachments/20120930/4031c1ab/attachment.htm -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
