Thanks Ronni,
Ambrosia SnapzPro (trial) was only installed last week and this problem has
been continuing since I first set up the new MacBook Pro earlier this year. I
have anyway uninstalled Soundflower and what I can find of SnapzPro but the
issue still remains.
Never mind. A new day might generate a new idea. Probably I may just act on
Daniel's comment and "live with it", but really I do want my new laptop to be
working perfectly.
Reg
On 27/06/2013, at 4:25 pm, Ronda Brown <ro...@mac.com> wrote:
> Hi again,
> Soundflower 1.6.6 is not compatible with Mountain Lion.
> 1. uninstall Soundflower using the Uninstall script in Apllications >
> Soundflower
> 2. Delete all Soundflowerbed related plist files from the User Library >
> Preferences folder.
>
> The User Library is hidden (unless you have unhidden it)
> In Finder Menu click Go then hold the Option key.
> The Library folder will now appear in the list.
>
> Cheers,
> Ronni
>
> Sent from Ronni's iPad4
>
> On 27/06/2013, at 4:08 PM, Ronda Brown <ro...@mac.com> wrote:
>
>> com.AmbrosiaSW.AudioSupport(4.1.2)
>> com.Cycling74.driver.Soundflower(1.6.6)
>>
>> Cycling 74 apparently produces Soundflower, I would suggest you uninstall
>> Soundflower
>> Also uninstall any Ambrosia software you have installed.
>>
>> Soundflower and AmbrosiaSW I think might have a conflict with each other.
>> Both of them modify system audio.
>> I would uninstall both and see.
>>
>> If you don't have the Uninstaller for each, you might find you also need to
>> delete
>> com.AmbrosiaSW.AudioSupport(4.1.2)
>> com.Cycling74.driver.Soundflower(1.6.6)
>>
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>>
>> On 27/06/2013, at 3:30 PM, Reg Whitely <rwhit...@internode.on.net> wrote:
>>
>>> A slight progress perhaps but I'm now in Terminal...
>>>
>>> I followed this advice given to the questioner on the attached weblink:
>>>
>>> "Update: From your log file, it would appear that your have a Kernel
>>> Extension that is causing this issue. Either it has a permissions problem,
>>> or is somehow causing this annoying issue.
>>>
>>> can you paste this line into Terminal, and post the results?
>>>
>>> kextstat -kl | awk ' !/apple/ { print $6 $7 } '
>>>
>>> and now I don't know how to interpret the Terminal message I get, relating
>>> to AudioSupport and SoundFlower. Perhaps I should remove these apps. Whare
>>> would I find their .kexts?
>>>
>>> Last login: Thu Jun 27 14:57:13 on console
>>> Regs-MacBook-Pro:~ Reg$ kextstat -kl | awk ' !/apple/ { print $6 $7 } '
>>> com.AmbrosiaSW.AudioSupport(4.1.2)
>>> com.Cycling74.driver.Soundflower(1.6.6)
>>> Regs-MacBook-Pro:~ Reg$
>>>
>>> Reg (Getting in deeper)
>>>
>>>
>>> On 27/06/2013, at 3:18 pm, Reg Whitely <rwhit...@internode.on.net> wrote:
>>>
>>>> Yes Ronni, indeed I repaired both. I'm looking at this now as the error
>>>> message
>>>>
>>>> NSUnderlyingError = "Error Domain=kextcache Code=71 \"The operation
>>>> couldn\U2019t be completed. (kextcache error 71.)\"";
>>>>
>>>> http://apple.stackexchange.com/questions/66544/unexpected-error-when-installing-os-update-in-os-x
>>>>
>>>> Not sure about kext caches though. Looks scary
>>>>
>>>> Reg
>>>>
>>>>
>>>> On 27/06/2013, at 3:12 pm, Ronda Brown <ro...@mac.com> wrote:
>>>>
>>>>> Just quickly Reg,
>>>>>
>>>>> When booted into Recovery and opened Disk Utility-- Did you select your
>>>>> hard drive entry (mfgr.'s ID and drive size) from the the left side list
>>>>> (not the volume)?
>>>>> Click on the 'Repair Disk button' on the lower right of the window.
>>>>>
>>>>> See if this will repair the boot helper partition.
>>>>>
>>>>>
>>>>> Sent from Ronni's iPad4
>>>>>
>>>>> On 27/06/2013, at 2:41 PM, Reg Whitely <rwhit...@internode.on.net> wrote:
>>>>>
>>>>>> Thanks Ronni and Daniel (yet again). I have followed your advice (as
>>>>>> below) Ronni and repaired permissions and the disk. There didn't appear
>>>>>> to be much wrong. Curiously when I senected the 10.8.4 disk to restart I
>>>>>> got the message: "You can't change the startup disk to the selected
>>>>>> disk. Building boot caches on boot helper partition failed." I needed to
>>>>>> select the "shut down" option and then restart manually.
>>>>>>
>>>>>> I then reinstalled the 10.8.4 combo package and got the same 'failed'
>>>>>> message. I've opened the Console and saved the log, but really don't
>>>>>> understand it. I'm not sure I should post it to the list either as it's
>>>>>> long and complicated. I'll put a shortened version below.
>>>>>>
>>>>>> Interestingly when I "Get Info" on my hard drive it tells me I can only
>>>>>> read. I suspect that's not the problem as Elaine's iMac tells her that
>>>>>> too and I installed the exact same combo update on it successfully
>>>>>> yesterday (whilst mine was reinstalling Mountain Lion).
>>>>>>
>>>>>> I may need to resort to Daniel's advice and backup, erase and reinstall
>>>>>> again, however I'd like to cover all other options first.
>>>>>>
>>>>>> The abbreviated log is:
>>>>>>
>>>>>> Jun 27 14:15:02 Regs-MacBook-Pro.local installd[313]: PackageKit:
>>>>>> Install Failed: Error Domain=PKInstallErrorDomain Code=121 "An error
>>>>>> occurred while updating system extension information."
>>>>>> UserInfo=0x7fcc77752410 {NSUnderlyingError=0x7fcc77a93860 "The operation
>>>>>> couldn’t be completed. (kextcache error 71.)", NSLocalizedDescription=An
>>>>>> error occurred while updating system extension information., arguments=(
>>>>>> "-update-volume",
>>>>>> "/",
>>>>>> "-Installer"
>>>>>> )} {
>>>>>> NSLocalizedDescription = "An error occurred while updating system
>>>>>> extension information.";
>>>>>> NSUnderlyingError = "Error Domain=kextcache Code=71 \"The operation
>>>>>> couldn\U2019t be completed. (kextcache error 71.)\"";
>>>>>> arguments = (
>>>>>> "-update-volume",
>>>>>> "/",
>>>>>> "-Installer"
>>>>>> );
>>>>>> }
>>>>>> Jun 27 14:15:02 Regs-MacBook-Pro.local Installer[289]:
>>>>>> install:didFailWithError:Error Domain=PKInstallErrorDomain Code=121 "An
>>>>>> error occurred while updating system extension information."
>>>>>> UserInfo=0x7fb1468bdf40 {arguments=(
>>>>>> "-update-volume",
>>>>>> "/",
>>>>>> "-Installer"
>>>>>> ), NSLocalizedDescription=An error occurred while updating system
>>>>>> extension information., NSUnderlyingError=0x7fb146be9f00 "The operation
>>>>>> couldn’t be completed. (kextcache error 71.)"}
>>>>>> Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: Install failed:
>>>>>> The Installer encountered an error that caused the installation to fail.
>>>>>> Contact the software manufacturer for assistance.
>>>>>> Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]:
>>>>>> IFDInstallController 42A424A0 state = 7
>>>>>> Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: Displaying
>>>>>> 'Install Failed' UI.
>>>>>> Jun 27 14:15:03 Regs-MacBook-Pro.local Installer[289]: 'Install Failed'
>>>>>> UI displayed message:'The Installer encountered an error that caused the
>>>>>> installation to fail. Contact the software manufacturer for assistance.'.
>>>>>> Jun 27 14:15:25 Regs-MacBook-Pro.local installd[313]: installd: Exiting.
>>>>>>
>>>>>>
>>>>>> Does this make any sense?
>>>>>>
>>>>>> Reg
>>>>>> (Thinking it must be 5 o'clock somewhere!)
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 27/06/2013, at 1:33 pm, Ronda Brown <ro...@mac.com> wrote:
>>>>>>
>>>>>>> 1. Open Disk Utility and Repair Permissions
>>>>>>> 2. Then boot into Recovery and 'Repair the Disk' with Disk Utility.
>>>>>>>
>>>>>>> Then, try to install the Combo Update.
>>>>>>>
>>>>>>> Cheers,
>>>>>>> Ronni
>>>>>>>
>>>>>>> Sent from Ronni's iPad4
>>>>>>>
>>>>>>> On 27/06/2013, at 11:48 AM, Reg Whitely <rwhit...@internode.on.net>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi all
>>>>>>>>
>>>>>>>> I've just installed the 10.8.4 combo and again "still" receive the
>>>>>>>> message "The installation failed. The installer encountered an error
>>>>>>>> that caused the installation to fail. Contact the software
>>>>>>>> manufacturer for assistance'".
>>>>>>>>
>>>>>>>> When I restarted the computer 10.8.4 has indeed been installed. This
>>>>>>>> was the problem I was trying to solve by reinstalling OS X. What is
>>>>>>>> happening in the system to cause this, does anyone know?
>>>>>>>>
>>>>>>>> Reg
>>>>>>>>
>>>>>>>>
>>>>>>>> On 27/06/2013, at 11:25 am, Reg Whitely <rwhit...@internode.on.net>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Thanks Daniel and Ronni
>>>>>>>>>
>>>>>>>>> As an update, I've followed your advice, made a bootable backup using
>>>>>>>>> CCCloner, backed up to Time Machine, erased the SSD, reinstalled OS X
>>>>>>>>> from Recovery via a net download, and then restored apps and data
>>>>>>>>> from Time Machine. All seems Ok at this time.
>>>>>>>>>
>>>>>>>>> It wasn't quite as easy as that though, as after restarting with Opt
>>>>>>>>> key, Disk Utility initially could not erase the disk as it "could not
>>>>>>>>> dismount the disk", or words to that effect. Using Techtools Pro last
>>>>>>>>> week, thinking it might fix the troubles I had with the computer, it
>>>>>>>>> had installed an eDrive partition which simply could not be deleted.
>>>>>>>>> Disk Utility could not repartition the SSD as again it "could not
>>>>>>>>> dismount the disk". Eventually I was able to erase each of the
>>>>>>>>> separate partitions but the eDrive partition remained, albeit I could
>>>>>>>>> rename it something else. I'm not sure I wanted that to remain so I
>>>>>>>>> decided to use the iMac and restarted the MacBook in Target Firewire
>>>>>>>>> mode. I used Disk utility on the iMac to repartition the SSD back to
>>>>>>>>> one partition.
>>>>>>>>>
>>>>>>>>> Restarting the MacBook Pro with the Opt key down there was then no
>>>>>>>>> Recovery Disk option (I guess I blew that away too) so the computer
>>>>>>>>> prompted me to reinstall from the net, which I did.
>>>>>>>>>
>>>>>>>>> From there it was easy to reinstall the data from Time Machine.
>>>>>>>>>
>>>>>>>>> That entire process took around 6 hours, on and off. I was able to go
>>>>>>>>> away and do other things as the Mountain Lion was dragged in through
>>>>>>>>> the net!
>>>>>>>>>
>>>>>>>>> All a bit puzzling to me but as I said, all seems to be well but time
>>>>>>>>> will tell - when the next OS X update is released perhaps.
>>>>>>>>>
>>>>>>>>> *Ah yes I note the installed ML is 10.8.3 so there is a combo update
>>>>>>>>> waiting in my downloads folder to deal with after I finish this
>>>>>>>>> email, so I'll post an update when that has been installed!
>>>>>>>>>
>>>>>>>>> Daniel, as an aside, I have received a response from Alsoft re Disk
>>>>>>>>> Warrior and SSDs. I'll post it separately on-list. Look out for it as
>>>>>>>>> it may raise some eyebrows and discussion ;-)
>>>>>>>>>
>>>>>>>>> Regards and thanks
>>>>>>>>>
>>>>>>>>> Reg
>>>>>>>>
>>>>>>>> -- The WA Macintosh User Group Mailing List --
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>>>>>>
>>>>>> Reg Whitely
>>>>>>
>>>>>> Home: 08 9921 7272
>>>>>> Mob: 04 8899 7313
>>>>>> Email: rwhit...@internode.on.net
>>>>>>
>>>>>>
>>>>>>
>>>>>> -- The WA Macintosh User Group Mailing List --
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>>>>> -- The WA Macintosh User Group Mailing List --
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>>>>
>>>> Reg Whitely
>>>>
>>>> Home: 08 9921 7272
>>>> Mob: 04 8899 7313
>>>> Email: rwhit...@internode.on.net
>>>>
>>>>
>>>>
>>>
>>> Reg Whitely
>>>
>>> Home: 08 9921 7272
>>> Mob: 04 8899 7313
>>> Email: rwhit...@internode.on.net
>>>
>>>
>>>
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Reg Whitely
Home: 08 9921 7272
Mob: 04 8899 7313
Email: rwhit...@internode.on.net
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