Hi Graeme, My comments in Situ below in Red > On 29 Sep 2017, at 1:17 pm, Graeme Winters <g.winters1...@gmail.com> wrote: > > On 29 Sep 2017, at 11:08, Ronni Brown <ro...@mac.com <mailto:ro...@mac.com>> > wrote: > >> Also Graeme, >> >> Check for missing software: Make sure you installed the latest software for >> your device. Visit the manufacturer’s website for any updates. >> Hi Ronni > Have jotted replies to your questions >> Check the USB hub: If the device is connected to a USB hub, make sure the >> device and the hub are the same speed. >> Connect USB 3.0 SuperSpeed devices to a USB 3.0 SuperSpeed HUB, USB 2.0 >> Hi-Speed devices to a USB 2.0 Hi-Speed hub, and so on. > > >> The BELKIN 4- Port hub I have is model #F4U073 and according to their site >> and details on this model it is 3.0 version and it is backwards compatible >> with USB 2.0 Ok, looks like the BELKIN 4- Port hub model #F4U073 is recognised by the System and is compatible
> My IMac 27 is a late 2014 model and the keyboard came with this complete with > USB connector which I had assumed was version 2.0 or later You can find the iMac Model Indentifier by going to About this Mac > System Report - at the top -Hardware Overview: Model Identifier: iMac15,1 The above iMac came with a Apple Wireless Keyboard So what are the details of the Keyboard you have connected? > > The keyboard is not recognised no matter whether plugged into the hub or > direct to the IMac The keyboard is not recognised by the system so you need to check the manufacturer’s website for any updates for High Sierra >> Ronni >> >>> On 29 Sep 2017, at 10:58 am, Ronni Brown <ro...@mac.com >>> <mailto:ro...@mac.com>> wrote: >>> >>> Hi Graeme, >>> >>> Does the Keyboard show when directly connected to a USB port on the iMac? >>> Does the USB Belkin Hub show in System Information > USB (under Hardware) >>> And does the USB Keyboard also show? > > When I checked System Report/. Hardware/USB the Belkin 3.0 hub is shown Ok, looks like the BELKIN 4- Port hub model #F4U073 is recognised by the System and is compatible > The keyboard is not shown under Hardware So the Keyboard is not recognised by the System and not compatible in its present state Need to check the Manufacturers website for any updates for High Sierra > >>> >>> Please supply more information on your iMac 27-inch - Model Identifier: >>> iMac 17,1 or ? >>> > An IMac 27 using Version 10.13 You can find the iMac Model Indentifier by going to ‘About this Mac > System Report - at the top -Hardware Overview: Model Identifier: iMac15,1 The above iMac came with a Apple Wireless Keyboard > > Hope that this helps Ronni > Cheers > Graeme Cheers, Ronni > >>> Cheers, >>> Ronni >>> >>>> On 29 Sep 2017, at 9:49 am, Graeme Winters <g.winters1...@gmail.com >>>> <mailto:g.winters1...@gmail.com>> wrote: >>>> >>>> I did the High Sierra update last night also and it ran very smoothly >>>> However I am now unable to use my keyboard. >>>> My keyboard is connected to my IMac 27 via USB to a Belkin hub >>>> I have tried connecting the keyboard directly to my IMac 27 and everything >>>> appeared to be correctly connected to power. >>>> >>>> Any thoughts on why the keyboard is not recognised >>>> >>>> Graeme Winters >>>> 3/36 Ogilvie Road >>>> Mt Pleasant W A 6153 >>>> 0411564025 g.winters1...@gmail.com <mailto:g.winters1...@gmail.com> >>>> >>>> Sent from my iPad >>>>
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