Hi Ronni I had tried to edit the SMTP Server list but did not try adding a server.
I added the server as you described below. But when I select it from the list it puts my email address in the username. The drop-down list has: iCloud (Offline) iinet.net.au mail.iinet.net.au (Offline) SMTP [default name added server] Choosing any option from the list results in my email address being in the username. Choosing the 3rd option initially puts Graham's address in, then it changes to mine. I tried to get the server back online, tried taking all accounts offline, restart, safe mode, zapped PRAM (totally weird with no chime) nothing fixed it. The outgoing port is 587, I assume that Daniel chose this when he set up the computer. I just looked in the Internet Account Preferences and there is one for each of our accounts plus a second iinet.net.au labeled 'Notes' where the others have 'Mail'. When I select it I get the error message "Can't connect to account ... enter password ...". Should I delete it? Thanks for your help, Diana Sent from my iPad > On 28 Oct 2017, at 12:02 pm, Ronni Brown <ro...@mac.com> wrote: > > Hello Diana, > > Check Graham’s iiNet Account settings are correct. > > You can 'Edit the SMTP Server List’. > Incoming (POP/IMAP email Server - Outgoing (SMTP) email server > mail.iinet.net.au mail.iinet.net.au > > > 1. Open Mail > Preferences > Accounts > > 2. Click “iiNet POP" & Under 'Accounts' > > 3. Go to Server Settings/ Outgoing Mail Server (SMTP): mail.iinet.net.au > > click on the Arrow & Scroll to 'Edit SMTP Server List' > > 4. Click the + > > 5. Double click (where it says to) & type in mail.iinet.net.au > > 6. Click mail.iinet.net.au so it shows in Outgoing Mail Server (SMTP) > > 7. See if you can send an email > > > SSL Encrypted ports (recommended for Hosted Exchange through the iiNet Group) > • Ensure that your email settings are correct for your iiNet Group > email, > • particularly: Outgoing (SMTP) port: 465 > SSL: Enabled > Authentication/password: Yes - use your email address as the username, and > your email password > > • If you find the above settings aren’t working for you, try the > following settings for your outgoing mail server: > > Outgoing port: 587 > • Authentication/password: Yes - use your email address as the > username, and your email password > > > Regards, > Ronni > > 13-inch MacBook Air (April 2014) > 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz > 8GB 1600MHz LPDDR3 SDRAM > 512GB PCIe-based Flash Storage > > macOS High Sierra 10.13 > > >> On 27 Oct 2017, at 9:36 am, Diana & Graham Stevens <diag...@iinet.net.au> >> wrote: >> >> Good morning all >> >> Graham can't send emails from his POP account (no problem with incoming >> mail). At first this fault was intermittent but for the last 2 days every >> time he tried he got the same message "Can't connect to server ... enter >> password" then "unable to verify ...". >> >> In preferences the SMTP password wasn't filled in with "optional" showing. >> If I filled in the password I couldn't save it because only one SMTP server >> is allowed. >> >> Because Graham needed to send an important email, I set up one of my email >> addresses with his name and he sent it last night. >> >> This morning I sent a test message from his account and it went. When I >> looked at the preferences for his account my email address is in the SMTP >> box and the password is now filled in. Gremlins? >> >> I tried to change the SMTP to his account but got the same "only one >> allowed" How can I fix this please. >> >> iMac (Retina 4K, 21.5-inch, 2017) 3.4 GHz Intel Core i5 OS 10.12.6
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